How do I fix my Ubisoft account?
Troubleshooting login issues in Ubisoft Connect PC
- Check for ongoing maintenances or degradations of Ubisoft Services.
- Check your internet connection.
- Check if Ubisoft Connect PC is running in offline mode.
- Check your security software.
- Update Ubisoft Connect PC to the latest version.
Why can’t I connect to my Ubisoft account?
Check your security software Make sure that Ubisoft Connect PC is not being blocked by any security software you have, such as a firewall or an anti-virus. Update Ubisoft Connect PC to the latest version An outdated version of the desktop app may cause login issues.
How do I reconnect my Ubisoft account?
To link your accounts: Log in to the Account Information webpage. Scroll down to the Linked accounts section. Select Link under the logo of the platform you want to connect, and follow the on-screen instructions.
Can I recover a Ubisoft account?
Please note that you can recover access to your Ubisoft account even if you have lost access to your verification method or recovery codes. * While this feature is optional, it is required if you would like to play Rainbow Six Siege competitively. ** A valid mobile number needs to be added to your Ubisoft account.
How do I reset my Ubisoft account?
Select Change next to your email address, then choose Send. You will receive an email with a reset link at the email address currently listed in your Ubisoft account. Select the link in the email you have received. Enter your new email address in the pop-up.
How to Update the Email Address on your Ubisoft Account
Is Ubisoft deleting inactive accounts?
We may also close long-term inactive accounts to maintain our database. You will be notified by email if we begin the process of closing your inactive account. If your account was flagged as inactive and you would like to keep using it, you can cancel the closure of your Ubisoft account.
How long does Ubisoft block your account for?
It is a one hour suspension. [P]” / Twitter.
Is Ubisoft deleting inactive accounts for over 6 months?
According to Ubisoft’s GDPR policy: “We may suspend or close your account and your ability to use one or more services or part of the services, at any time, automatically and at our sole discretion … upon notification, where your account has been inactive for more than six months.”
Why did Ubisoft suspend my account?
To maintain the security of player accounts, we temporarily lock Ubisoft accounts as soon as fraudulent activity is detected. A permanent sanction may be placed on your account if repeated fraudulent purchase attempts are detected on your account.
How do I reset my Ubisoft email?
• Log in to your Ubisoft account. • In the Private information section, choose Edit. Select Change next to your email address, then choose Send. You will receive an email with a reset link at the email address currently listed in your Ubisoft account.
Why is my Ubisoft account offline?
To resolve this issue: • Run Ubisoft Connect PC as an administrator. Check that the launcher is not set to start in Offline mode. Once Ubisoft Connect PC is online, please try installing the game again. If the issue persists after following these steps, please let us know!
Is the Ubisoft server down?
Service Status
There are currently no issues or updates to report.
How do I fix Ubisoft Connect on Xbox?
To resolve in-game login issues: Unlink and relink your Xbox Gamertag from your Ubisoft account. Power cycle your console. Follow the steps in the connectivity troubleshooting article for your game on our support page.
What is going on with Ubisoft?
Ubisoft’s Project Q has now been reportedly cancelled. The PvP battle arena game was announced less than a year ago in April 2022. They’ve already delayed Skull and Bones six times now and the recent comments by CEO Yves Guillemot haven’t helped.
Why do I have to log into Ubisoft connect?
As previously advised, to ensure a secure connection when launching some older Ubisoft titles in Ubisoft Connect PC, you may be prompted to re-enter your password. If this happens, please type in your password and select log in. The game will then launch as normal.
How do I know if my Ubisoft account is banned?
When your account is permanently banned, you will be unable to log in or access any Ubisoft websites and services. If you believe this action was taken in error, you can appeal the sanction by submitting a ticket.
How do I fix Ubisoft unavailable?
To resolve this issue, please: • Close Ubisoft Connect PC. Please make sure Ubisoft Connect PC is fully closed in the Windows system tray. Download the newest version of Ubisoft Connect PC. You should now be able to install your game.
Why is my account still suspended?
‘ Your account has been suspended means that the hosting provider has temporarily taken your site offline. Web hosts suspend websites for different reasons like malware infection, spam content, payment failure, and other policy violations.
Has Ubisoft been hacked?
Games publishing giant Ubisoft has been the victim of a a security breach, with hackers accessing personal player information.
How long is the temporary lock on Ubisoft?
For security, the account locks itself out for approximately 20 minutes. It should be accessible after 20 minutes.
Can an inactive account be re activated for use again?
A person can reactivate a dormant account with its institution between the time it has been declared dormant and given over to the state.
Does Ubisoft track you?
No face data nor any other biometric data is stored or sent to Ubisoft servers or any third party.
How long do I have to wait to try again Ubisoft login?
After 10 failed login attempts, your account will be locked, and you will need to wait one hour before trying to log in again.
How do I contact Ubisoft support?
If you still need help or can’t find the information you’re looking for, you can reach out to our Support Team by clicking on the chat icon at the bottom right of game’s page. Simply follow the steps in the chat window to submit your case.
Do you keep Ubisoft games forever?
When your subscription ends or gets cancelled, the game will become unavailable. Your in-game purchases will remain linked to your account, and you will be able to access them again if you buy the game on the Ubisoft Store, or re-subscribe to Ubisoft+.