How to Fix a Corrupted Game on Xbox One?
If you’re experiencing a corrupted game on your Xbox One, you’re not alone. Corrupted games can be frustrating and disrupt your gaming experience. In this article, we’ll provide step-by-step instructions on how to fix a corrupted game on Xbox One.
Check for Updates
Before you start troubleshooting, make sure your game is up-to-date. Sometimes, a simple update can resolve the issue.
- Check for Updates: Go to the My Games & Apps section and select Updates. If there are any available updates, download and install them.
Try Restarting the Game
Restarting the game is often the simplest solution to resolve corrupted game issues.
- Restart the Game: Go to the My Games & Apps section and select the corrupted game. Click on the Restart button to restart the game.
- Check for Corrupted Game Data: If restarting the game doesn’t work, try checking for corrupted game data. Go to the Settings app, select System, and then select Console info. Scroll down to System diagnostic and select Run. This may take a few minutes to complete.
- Clear Cache and Saved Data: Clearing the cache and saved data for the game may also resolve the issue.
Check for Corrupted Install
Corrupted game installations can cause issues. Here’s how to check and fix a corrupted game install:
- Check for Corrupted Install: Go to the Settings app, select System, and then select Console info. Scroll down to System diagnostic and select Run.
- Reinstall the Game: If the game installation is corrupted, try reinstalling the game. Go to the My Games & Apps section, select the corrupted game, and select Uninstall. Once uninstalled, go to the Microsoft Store and reinstall the game.
- Check for Corrupted Digital Rights Management (DRM): Corrupted DRM can also cause issues. Try deleting the DRM files. Go to the Settings app, select System, and then select Console info. Scroll down to System diagnostic and select Run.
Try Resetting the Xbox One
Resetting the Xbox One can resolve corrupted game issues.
- Reset the Xbox One: Go to the Settings app, select System, and then select Console info. Scroll down to Reset console and select Reset and remove everything. Confirm the reset and follow the prompts.
- Setup the Xbox One Again: Once reset, set up your Xbox One again, and reinstall the game.
Check for Problems with the Game’s Save Data
Sometimes, corrupted save data can cause issues with the game.
- Check for Problems with the Game’s Save Data: Go to the Settings app, select Games & apps, and then select Saved data. Check for any issues or errors with the save data. You can also try deleting the save data and resetting the game.
Contact Microsoft Support
If none of the above steps work, it’s time to contact Microsoft Support for further assistance.
- Contact Microsoft Support: Visit the Microsoft Support website and chat with a support agent. Provide as much information as possible about the issue and your Xbox One console.
Summary
Fixing a corrupted game on Xbox One can be a frustrating experience, but by following these steps, you should be able to resolve the issue. Remember to always try restarting the game, checking for updates, and clearing cache and saved data before proceeding to more advanced troubleshooting steps. If the issue persists, don’t hesitate to contact Microsoft Support for further assistance.
Frequently Asked Questions
- How often do corrupted games occur?: Corrupted games can occur occasionally, but it’s rare.
- Why do corrupted games occur?: Corrupted games can occur due to a variety of reasons, including corrupted game installation, corrupted save data, or issues with the Xbox One console.
- What should I do if I encounter a corrupted game?: Try restarting the game, checking for updates, and clearing cache and saved data. If the issue persists, contact Microsoft Support for further assistance.
Table: Corrupted Game Troubleshooting Checklist
| Step | Description |
|---|---|
| 1 | Check for Updates |
| 2 | Restart the Game |
| 3 | Check for Corrupted Game Data |
| 4 | Clear Cache and Saved Data |
| 5 | Check for Corrupted Install |
| 6 | Reinstall the Game |
| 7 | Check for Corrupted DRM |
| 8 | Reset the Xbox One |
| 9 | Check for Problems with the Game’s Save Data |
| 10 | Contact Microsoft Support |