How to Get a Refund on Xbox Store?
If you’ve purchased a game or add-on from the Xbox Store and are no longer satisfied with your purchase, you’re probably wondering how to get a refund. Microsoft’s refund policy is straightforward, but there are some specific conditions you need to meet to qualify. In this article, we’ll walk you through the process of getting a refund on Xbox Store and highlight the most important points.
Why Can I Get a Refund?
Before we dive into the process, let’s understand why you can get a refund. Microsoft’s refund policy states that you can get a refund if you’ve made a mistake, or the product doesn’t match the description, or the game is defective. You can also get a refund if the game or add-on doesn’t meet your expectations.
Eligibility Criteria
Before you start the refund process, make sure you meet the following eligibility criteria:
- You’ve purchased the game or add-on from the Xbox Store: You can’t get a refund for a physical game or add-on you purchased from a retailer.
- The purchase was made within the last 14 days: Microsoft has a 14-day refund window, which means you can only request a refund within two weeks of making the purchase.
- You’ve played the game for less than two hours: If you’ve played the game for more than two hours, you may not be eligible for a refund.
- You haven’t made any significant progress in the game: If you’ve made significant progress in the game, such as completed multiple levels or earned trophies, you may not be eligible for a refund.
How to Request a Refund
If you meet the eligibility criteria, here’s how to request a refund:
- Open the Xbox Store on your console or computer: Go to the Xbox Store on your Xbox console or computer and sign in with your Microsoft account.
- Click on your profile icon: Click on your profile icon in the top-right corner of the screen.
- Select "Account": From the dropdown menu, select "Account".
- Click on "Purchase history": Click on "Purchase history" from the menu.
- Find the purchase you want to refund: Scroll through your purchase history and find the game or add-on you want to refund.
- Click on the three dots next to the purchase: Click on the three dots next to the purchase and select "Refund".
- Fill out the refund request form: Fill out the refund request form with the reason for your request. Make sure you select the correct reason for your refund.
What Happens After You Request a Refund?
After you submit your refund request, here’s what happens:
- Microsoft reviews your request: Microsoft reviews your refund request and may ask for additional information to verify your eligibility.
- Refund processing time: If your refund request is approved, the refund is typically processed within 5-10 business days.
- Refund method: The refund will be credited back to the original payment method used to make the purchase.
Important Notes
Before requesting a refund, keep the following in mind:
- Refunds are non-transferable: Refunds are non-transferable and can only be credited back to the original payment method.
- Refunds may be subject to a processing fee: Microsoft may charge a processing fee for refunds, which is usually around 10% of the original purchase price.
- Refunds may be delayed: Refunds may be delayed if your refund request is approved, or if there are any issues with your payment method.
Table: Xbox Store Refund Policy
| Criteria | Refund Eligibility |
|---|---|
| Purchase made within the last 14 days | Yes |
| Purchase made more than 14 days ago | No |
| Game played for less than two hours | Yes |
| Game played for more than two hours | No |
| Significant progress made in the game | No |
Conclusion
Requesting a refund on Xbox Store is a straightforward process, but it’s essential to meet the eligibility criteria and provide the correct reason for your request. Make sure you’ve read and understood Microsoft’s refund policy before requesting a refund. If you have any issues or concerns, contact Microsoft support for assistance.