Can You Cancel a DLC Preorder on Steam? Everything You Need to Know
Yes, you can generally cancel a DLC preorder on Steam. Just like pre-ordering a full game, Steam offers flexibility when it comes to DLC preorders, allowing you to change your mind before the content is released. The process is straightforward and designed to be user-friendly. However, there are some nuances and important things to know. This article will delve deep into Steam’s policies on DLC preorders, providing you with a comprehensive understanding of how to cancel them, what to expect, and related frequently asked questions.
Understanding Steam’s Preorder Cancellation Policy
Steam’s primary goal is to ensure customer satisfaction. This reflects in their policy concerning pre-orders, including DLC. Generally, you can cancel a DLC pre-order any time before the DLC officially releases. This policy gives you the freedom to assess whether you still want the content. Steam’s system is designed to easily process these cancellations. This flexibility is crucial, especially if your preferences have changed, the base game is no longer engaging, or you’ve decided you’re not interested in the DLC after more information has become available.
How to Cancel a DLC Preorder
- Log into Your Steam Account: Start by going to the Steam website or opening the Steam desktop client. Log in to the account that made the DLC preorder.
- Navigate to Steam Help: Go to Steam Help, which can be accessed directly through the website (help.steampowered.com) or through the “Support” option in the Steam client.
- Find Your Purchase: Locate the DLC preorder you wish to cancel. You’ll generally find it under the “Purchases” or “Orders” section of the support area.
- Request a Refund: Click on the order and then select the reason for your cancellation. You will have to then choose “I’d like to request a refund.”
- Confirm the Refund: Follow any remaining prompts to complete your refund request. Steam will process it according to their refund guidelines.
Refund Methods
If the DLC preorder was made recently and with your primary payment method, your refund will likely be issued back to that original method of payment. However, if the purchase was made more than three months ago, it is possible that the refund will be provided as Steam Wallet credit. Steam will usually specify the method of the refund in the final step of your request. The time it takes to process can vary but is typically completed within 7 days. International payment methods may take longer to process.
Key Considerations
- Release Date: It’s important to remember that the cancellation must be done before the DLC is officially released. Once the DLC is available and downloadable, the usual 14-day/2-hour refund policy applies (discussed later), and canceling a simple preorder is no longer possible.
- Timing: The sooner you make your refund request, the better, especially if you prefer to receive the money back to your original payment method.
- Steam Wallet Credits: Be aware of the refund method if you used an older payment method and would prefer not to have Steam wallet credits.
- Check Beforehand: If you have any doubts about the content, reviews, or other specific details about the DLC, make sure to look into these things before purchase or cancellation.
Frequently Asked Questions (FAQs)
Here are 15 common questions regarding canceling DLC preorders on Steam to provide further clarity:
1. Do pre-orders on Steam charge immediately?
Yes, Steam charges for pre-orders immediately at the time of purchase. This is different from some retailers that only charge when the item ships. So, if you see the charge, the transaction has gone through.
2. What if I want to cancel the DLC preorder after it has been released?
Once a DLC is released, it falls under Steam’s standard refund policy. You can request a refund within 14 days of purchase if you have played the base game for less than two hours since buying the DLC.
3. If I buy multiple DLCs at once, how does Steam’s refund policy apply?
Each DLC has its own 14-day/2-hour window for refunds. This means that if you purchase multiple DLCs at once, they are individually subject to Steam’s refund policy and can be refunded separately. Note that time spent in the base game may count towards the 2-hour policy for all of the DLC, even if the DLC content was not directly used.
4. Can I cancel a DLC preorder if the release date changes?
Yes, you can cancel a DLC preorder even if the release date changes. The same process as outlined above would be used for a canceled preorder. The fact that the release date has changed does not automatically cancel the preorder for you.
5. What if I purchased the DLC with a Steam gift card?
Refunds for DLC purchased with a Steam gift card are returned as Steam Wallet credit. The method of refund is tied to the original payment method used.
6. Is there a limit to how many DLC preorders I can cancel?
While there isn’t an official limit, Steam might flag your account if they perceive an abuse of the refund system. It is best to use this feature only when necessary and within Steam’s terms of service.
7. How long does it take for a DLC preorder refund to appear in my account?
Refunds usually take up to 7 days to appear in your account. However, as noted above, refunds for international payment methods may take longer. If it has been more than 7 days, contact your bank directly.
8. Can I cancel a DLC preorder from the Steam app on my mobile device?
No, the best method to cancel a DLC preorder is through the Steam website or the Steam client on a computer.
9. Can I request a refund for a DLC if I haven’t played the base game?
Yes. If you purchased the DLC within the last 14 days and have not spent more than two hours in the base game since you purchased the DLC, you are eligible for a refund.
10. Does downloading the base game affect the refund policy for DLCs?
Downloading the base game doesn’t affect the DLC pre-order cancellation. The 2-hour playtime rule only applies once the DLC has been released.
11. What happens if I miss the pre-order cancellation deadline?
If you miss the cancellation window, the purchase is finalized, and the general refund policy is applied. So, you can still get a refund only if the DLC has been released within the last 14 days and you’ve played the base game (with the DLC installed) for less than two hours since buying the DLC.
12. Can I cancel a DLC preorder if I am unsure whether it is compatible with my game?
Yes, that is what the pre-order cancellation is there for. You can review compatibility issues and system requirements before the DLC’s release.
13. Will canceling a DLC preorder affect my Steam account status?
No, canceling a DLC preorder will not affect your Steam account status as long as the cancellations are done within the guidelines and not to abuse the refund system.
14. Can I cancel a DLC preorder if it was part of a bundle?
If the DLC was part of a bundle, the entire bundle may have to be refunded. Each DLC can have its own refund, as long as the above guidelines are followed.
15. Where can I get help if I have problems with the cancellation process?
If you experience problems, you can submit a request through Steam Help (help.steampowered.com). Steam support will assist you with the process, and help you if there are any technical issues.
In summary, Steam’s policy regarding canceling a DLC preorder is relatively straightforward and designed to provide flexibility and customer satisfaction. Understanding this policy can save you time, money, and prevent frustration. By adhering to the steps provided and understanding the related FAQs, you’ll be well-equipped to manage your DLC preorders effectively on Steam.