Changing Your Linked Xbox Account on Ubisoft: A Comprehensive Guide

So, you’re looking to change the Xbox account linked to your Ubisoft account? Perhaps you’ve upgraded to a new Xbox profile, or maybe you accidentally linked the wrong account in the first place. Don’t worry; it’s a common issue, and I’m here to walk you through the process step-by-step.

The core of the process involves unlinking your current Xbox account from your Ubisoft account and then linking the correct one. However, there are a few crucial caveats to keep in mind, especially regarding previously linked accounts. Here’s the breakdown:

1. Unlinking the Existing Xbox Account:

   • Log in to your Ubisoft account: Head over to the Ubisoft Account Management website. Make sure you’re logging in with the Ubisoft account that’s currently linked to the Xbox account you want to change. If you’ve forgotten your credentials, utilize the password reset or account recovery options.
   • Navigate to “Linked Accounts”: Once logged in, find the “Linked Accounts” section, often located within the “Account Information” or a similar tab.
   • Locate the Xbox Tile: Identify the Xbox tile within the linked accounts list.
   • Select “Unlink”: Click the “Unlink” button associated with the Xbox tile. You’ll likely be prompted to confirm your decision. Carefully read the confirmation message to understand the potential consequences.

2. Addressing the “Already Linked” Issue:

   • This is where things can get tricky. Ubisoft’s system has a limitation: an Xbox account can only be permanently linked to ONE Ubisoft account. If you try to link an Xbox account that was previously linked to a different Ubisoft account, you’ll encounter an error.
   • The Solution: The easiest and most straightforward way to solve the “Already Linked” issue is to have a Ubisoft account, which has never been linked to any Xbox account.
   • If that is not the case, you can contact Ubisoft Support. Be prepared to provide details about both Ubisoft accounts and the Xbox account. They might be able to assist in a manual unlinking process, but this isn’t guaranteed.

3. Linking the New Xbox Account:

   • Log in to your Ubisoft account: After successfully unlinking the old Xbox account (or using a fresh Ubisoft account), log in to your Ubisoft account.
   • Launch a Ubisoft Game on Your Xbox: Start any Ubisoft game on your Xbox console.
   • Follow the Prompts: The game will prompt you to link your Xbox account to your Ubisoft account. Follow the on-screen instructions to complete the linking process.
   • Alternatively, Link Through Ubisoft Connect: You can also link your accounts through the Ubisoft Connect app on your PC or mobile device. Go to your profile settings and look for the “Linked Accounts” option.

Important Considerations:

• Ubisoft+: If you subscribe to Ubisoft+ on Xbox, make sure you relink the Ubisoft account used for the purchase to maintain access to your subscription.
• Cross-Progression: Linking accounts is crucial for cross-progression in games like Rainbow Six Siege. Ensure you link the correct accounts to carry over your progress, skins, and operators across platforms.
• Account Security: Always practice good account security hygiene. Use strong, unique passwords for both your Ubisoft and Xbox accounts, and enable two-factor authentication for added protection.
• The Games Learning Society: Consider also how these gaming skills can be applied to education. You can find more information at GamesLearningSociety.org.

Frequently Asked Questions (FAQs)

1. Why does my Xbox account say it’s already linked to a Ubisoft Connect account?

This typically means that the Xbox account you’re trying to link was previously connected to a different Ubisoft account. Due to Ubisoft’s system, an Xbox account can only be permanently associated with one Ubisoft account.

2. Can I merge two Ubisoft accounts?

Unfortunately, Ubisoft does not support the merging of two separate Ubisoft accounts. In limited cases, they may be able to transfer a game from one account to another, but this is not a guaranteed service.

3. Can I use the same email address for multiple Ubisoft accounts?

Yes, you can use the same email address for multiple Ubisoft accounts. However, linking the same email address for all accounts is not recommended as it is easier to use separate email addresses.

4. How do I change the email address associated with my Ubisoft account?

Log in to your Ubisoft account on the Account Management website. In the “Private Information” section, click “Edit” next to your email address and follow the prompts to change it. You’ll receive a verification email at your current email address to confirm the change.

5. Does Ubisoft delete inactive accounts?

Yes, Ubisoft reserves the right to close long-term inactive accounts to maintain their database. You’ll be notified by email before account closure, giving you a chance to cancel the process.

6. How do I unlink my Xbox account from Ubisoft Connect?

Log in to your Ubisoft account on the Account Management website. Navigate to the “Linked Accounts” section, locate the Xbox tile, and click “Unlink”.

7. Can I relink the same Xbox account after unlinking it?

Yes, you can relink the same Xbox account to the original Ubisoft account it was linked to. However, you cannot link it to a different Ubisoft account if it was previously linked to another one.

8. Will I lose my game progress if I unlink my Xbox account?

Unlinking your accounts might affect your access to cross-progression features. If the account you’re unlinking is associated with saved game data, you might lose access to that data on other platforms. It’s recommended to back up your save data where possible.

9. Is Ubisoft partnered with Xbox Game Pass?

Yes, Ubisoft+ offers select Ubisoft games on Xbox consoles through Game Pass. Members need to link their Xbox and Ubisoft accounts and download Ubisoft Connect to play.

10. What’s the difference between Ubisoft and Ubisoft Connect?

Ubisoft is the game development and publishing company. Ubisoft Connect is the platform that provides services like game rewards, social features, and cross-platform progression. It acts as a hub for your Ubisoft games.

11. Can I transfer my Call of Duty account from Xbox to PS5?

Because game progression in crossplay-enabled games is stored on your Activision account, you can play on any platform you have linked to your account, and your progression carries over. You can register for an account using an existing gaming account with PlayStation, Xbox, Steam, or Blizzard.

12. Can I use my Xbox skins on PC in Rainbow Six Siege?

Yes, Rainbow Six Siege supports cross-progression, allowing you to keep your skins and operators across platforms when your accounts are linked.

13. What happens if I unlink a Ubisoft account from my Xbox?

When you unlink an account, your platform username will remain visible in the Linked Accounts section of the Account information page. You can unlink your accounts at any time. However, you will only be able to re-link the same account you had originally connected to your Ubisoft account.

14. Why is Ubisoft Connect unable to link my Xbox account?

This means that the Ubisoft account you are trying to link to an Xbox account has previously been linked to a different Xbox account, creating a permanent connection. If you see this error, please try to link your Xbox account to a Ubisoft account which has not been linked to any other Xbox account in the past.

15. Does Xbox have a deal with Ubisoft?

Yes, Xbox Game Pass members need to link their Xbox and Ubisoft accounts, and then download Ubisoft Connect before they can play Ubisoft games with their Game Pass subscription.

By understanding the limitations and following these steps, you should be able to manage your linked Xbox accounts on Ubisoft effectively. Remember to prioritize account security and consult Ubisoft Support if you encounter any persistent issues.