Why is My Game Share Not Working on PS4? A Comprehensive Troubleshooting Guide

Game sharing on the PlayStation 4 (PS4) is a fantastic feature that allows you to digitally share your game library with a friend or family member. It’s a convenient way to experience more games without breaking the bank. However, when it doesn’t work as expected, it can be incredibly frustrating. So, why is your game share not working on PS4? The reasons can be varied, but they generally boil down to a few key areas: incorrect primary account settings, network issues, game restrictions, or account login problems. Let’s delve into each of these to help you get your game sharing back on track.

Common Reasons for Game Sharing Issues

Incorrect Primary Account Settings

The most frequent culprit for game sharing issues is an improperly configured primary account. For game sharing to function correctly, the account that owns the games must be set as the primary account on the console where the other person is trying to play.

• What to do: Go to Settings > Account Management > Activate as Your Primary PS4 on the console intended for game sharing. If the account isn’t activated, select “Activate”. If it is already activated, try deactivating it and then activating it again. This simple step is often the solution.
• Key Concept: Only one PS4 console can be designated as the “primary” system for a particular account at any given time. This is a critical component of PlayStation’s game sharing system.

Network Connectivity Problems

A stable and reliable internet connection is essential for game sharing. If either console is experiencing network problems, game sharing will not work.

• Wi-Fi Issues: If using Wi-Fi, try moving your console closer to your router or access point. Ensure there are no obstructions that could interfere with the signal.
• Bandwidth Usage: Heavy bandwidth usage by other devices on your network while trying to use Share Play can also lead to disconnects or other problems.
• Connection Speed: Share Play requires a minimum connection speed of at least 2Mbps. Check your internet speed to make sure it meets the necessary requirements.
• What to do: Restart both your console and your router. Consider using an Ethernet connection for a more stable connection.

Game Restrictions

Not all games are created equal when it comes to game sharing. Some publishers impose restrictions on game sharing, preventing them from being shared using this method.

• Compatibility: Always check if the game you are trying to share is compatible with the game sharing feature. Some games may not allow it.
• What to do: Unfortunately, there is no workaround for this other than purchasing the game on the receiving account or checking if a physical version of the game can be used.

Account Login Issues

Another common issue arises from login problems or conflicting account sign-ins.

• Simultaneous Logins: You can’t play on the same account simultaneously on two different consoles. If you try, one user will get logged out.
• What to do: Ensure that you are logged into the correct account and that no one else is logged in to your account on another console. Try signing out of your account and back in on both consoles to reset the connection.

PS Plus Requirement

Both accounts engaging in game sharing must have an active PlayStation Plus subscription. Share Play, the feature that enables a friend to “take over” or play co-op with the game owner, requires this subscription on both ends.

• Subscription Check: Verify that both accounts have an active PS Plus membership.

Troubleshooting Steps

If the above checks haven’t resolved your game sharing problem, consider these more in-depth troubleshooting steps:

1. Restart Consoles: Restart both PS4 consoles completely.
2. Sign Out and Back In: Sign out of both accounts on both consoles and then sign back in.
3. Reactivate Primary: Deactivate and reactivate the primary console setting.
4. Update System Software: Ensure both PS4 consoles are running the latest system software.
5. Check Parental Controls: Make sure there aren’t any parental control restrictions that might be interfering with game sharing.
6. Check for Game Updates: Ensure the game you’re trying to share is updated to the latest version.

Frequently Asked Questions (FAQs)

1. Is Game Sharing Illegal on PS4?

No, game sharing on the PS4 is not illegal. Sony allows users to share their games with a limited number of other players through designated primary account settings. It’s a feature within their system. However, sharing your account information with many people, which is not the intended use, might lead to account issues or potentially a ban.

2. Can I play the same game at the same time with game sharing?

Yes, you can both play the same game simultaneously if you are using game share properly. However, the game must be on the sharing account’s console and also be the primary console for the receiver. You can’t play on the same account at the same time.

3. How many times can I share a game on PS4?

There’s no limit to how many consoles you can download a game onto. However, only two games can be played concurrently; one on your primary system, and one on a secondary system, which must be signed in with your account.

4. Why is the Share Play option grayed out?

If Share Play is grayed out, try reactivating FaceTime. Go to Settings > FaceTime, turn it off, and restart the device. Then go back to Settings > FaceTime and turn it back on. Also ensure that all consoles have PS plus and that the game being used supports game sharing.

5. Does my friend need PS Plus to use Share Play?

Yes, both you and your friend need an active PlayStation Plus subscription to use the Share Play feature.

6. Can I use my PSN account on two PS4 consoles?

You can log into your account on two PS4 consoles, but you can’t be actively signed in simultaneously on both. Signing into a second console will log you out of the first.

7. Can game sharing get my PS4 account banned?

While game sharing itself is not grounds for a ban, sharing your account details with too many people might lead to unauthorized access and potential account issues or a ban. It’s crucial to share account details only with trusted individuals.

8. How do I activate my PS4 as my primary system?

Go to Settings > Account Management > Activate as Your Primary PS4, then select “Activate”.

9. Can I change which PS4 is my primary system?

Yes, you can change which PS4 is your primary system. However, it’s important to deactivate the current primary system first. This will ensure that the setting transfers over correctly.

10. What should I do if Share Play keeps disconnecting?

Share Play requires a strong internet connection. Ensure you and your friend have a stable and fast internet connection (ideally at least 2Mbps). Try moving your console closer to the router or switching to a wired connection.

11. Is there a difference between game sharing and Share Play?

Game sharing refers to enabling another person to play your games on their console using the primary account feature, while Share Play is a feature that allows a friend to virtually play a local co-op game or hand over control of a game via the PSN network. Share Play requires an active PS Plus subscription for both players.

12. How do I set up Share Play?

From the party screen, select Share Play > Start Share Play, then select the visitor and choose the play mode.

13. What if I have multiple displays connected, and the screen is gray when trying to share?

Ensure the correct screen is selected for sharing. Sometimes MS Teams might show a gray screen if there are multiple displays connected and the wrong display is selected.

14. How do I share family on my PS4?

Sign in as the family manager and go to Settings > Parental Controls/Family Management > Family Management. Select Add Family Member and follow the prompts.

15. Where can I find my linked services on my PS4?

You can find your linked services in Settings > Account Management > Linked Services (for account linking) and Settings > Sharing and Broadcasts > Linked Services (for some video streaming services).

By understanding the core mechanics of game sharing, addressing potential network issues, and following the troubleshooting steps, you should be able to resolve most game sharing problems on your PS4. Remember to always check for updates, review your settings, and confirm compatibility to get the most out of this handy feature.