Decoding the PS5 Error Code WS-116521-6: A Comprehensive Guide

Error codes can be a gamer’s worst nightmare, especially when they pop up mid-game, disrupting your hard-earned progress. One such frustrating error on the PlayStation 5 is WS-116521-6. But what does it actually mean, and more importantly, how do you fix it?

Error code WS-116521-6 on the PS5 typically indicates a problem with connecting to the PlayStation Network (PSN) servers. The direct message associated with the error is usually, “This service is currently under maintenance.” While this could mean that PSN is undergoing maintenance as suggested, it can also be triggered by issues on your end, ranging from internet connectivity problems to software glitches. It’s essentially a general “can’t connect” message and requires a methodical troubleshooting approach to identify and resolve the underlying cause. Now, let’s dive deep into the troubleshooting.

Understanding the Potential Causes

Before jumping into solutions, let’s break down the likely culprits behind this error code:

• PSN Server Issues: This is the most straightforward reason. Sony’s servers might be down for scheduled maintenance or experiencing unexpected outages.

• Internet Connectivity Problems: Your internet connection might be unstable, too slow, or simply not working. This is the most common cause for many PS5 errors.

• Router/Modem Issues: Your router or modem could be malfunctioning or experiencing temporary glitches.

• PS5 System Software Glitches: Sometimes, a bug within the PS5 system software can cause connectivity issues.

• DNS Server Problems: The DNS server your PS5 is using might be experiencing problems, preventing proper address resolution.

• Firewall or Security Software: In rare cases, your home network’s firewall or security software may be blocking PS5’s access to the PSN.

Troubleshooting Steps to Fix Error Code WS-116521-6

Now that you know the potential causes, let’s tackle the problem with a systematic approach:

1. Check the PlayStation Network Status: This is always the first step. Visit the official PlayStation Network Service Status page on the PlayStation website or through your PS5’s settings. This page will inform you of any known outages or maintenance periods. If PSN is down, all you can do is wait until it’s back online.

2. Restart Your PS5: A simple restart can often resolve temporary software glitches. Completely turn off your PS5, wait a few seconds, and then turn it back on.

3. Restart Your Router and Modem: This is a classic troubleshooting step for a reason. Turn off your router and modem, wait at least 30 seconds (ideally a full minute), and then turn them back on. Allow them a few minutes to fully reboot and re-establish a connection.

4. Test Your Internet Connection: On your PS5, go to Settings > Network > Test Internet Connection. This will run a series of tests to check your internet connection speed, NAT type, and PSN connectivity. Pay attention to any errors that appear during the test.

5. Check your Ethernet Cable (if applicable): If you’re using a wired connection, ensure the Ethernet cable is securely plugged into both your PS5 and your router/modem. Try using a different Ethernet cable to rule out a faulty cable.

6. Switch to a Wired Connection (if using Wi-Fi): Wi-Fi can be prone to interference and instability. If you’re currently using Wi-Fi, try connecting your PS5 directly to your router/modem with an Ethernet cable to see if the problem goes away.

7. Update Your PS5 System Software: Ensure your PS5 is running the latest system software. Go to Settings > System > System Software > System Software Update and Settings.

8. Change Your DNS Settings: Sometimes, using a different DNS server can improve connection stability. Consider using Google’s Public DNS (8.8.8.8 and 8.8.4.4) or Cloudflare’s DNS (1.1.1.1 and 1.0.0.1). To change DNS settings, go to Settings > Network > Settings > Set Up Internet Connection. Choose your connection type (Wi-Fi or LAN), select “Custom,” and then manually enter the DNS addresses.

9. Check Your Firewall/Security Software: Temporarily disable any firewall or security software on your network to see if they’re blocking the PS5’s access to PSN. If this resolves the issue, you’ll need to configure your firewall/security software to allow PS5 traffic.

10. Reset Your PS5: As a last resort, you can try resetting your PS5 to its factory settings. Important: This will erase all your data, so back up your save data to a USB drive or the cloud (if you have PlayStation Plus) before proceeding. Go to Settings > System > System Software > Reset Options > Reset Your Console. Choose the option to perform a full reset.

11. Contact PlayStation Support: If you’ve tried all the above steps and are still experiencing the error, contact PlayStation Support for further assistance. They may be able to diagnose the problem or offer specific solutions.

Staying Informed and Proactive

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Preventing future issues includes keeping your PS5 software updated, monitoring network performance, and maintaining awareness of any PSN outages.

Frequently Asked Questions (FAQs) about PS5 Error Code WS-116521-6

Here are some frequently asked questions related to the PS5 error code WS-116521-6.

1. What does “This service is currently under maintenance” mean?

This message usually indicates that the PlayStation Network servers are temporarily unavailable due to planned maintenance or an unexpected outage. However, it can also appear if there’s an issue with your internet connection preventing you from reaching the servers.

2. How do I check the PSN status?

You can check the PSN status through the PlayStation website, the PS App on your mobile device, or through the PS5 console settings under Settings > Network > Status of PlayStation Network Services.

3. Is there a specific time when PSN maintenance usually happens?

Sony typically schedules maintenance during off-peak hours, usually in the early morning hours (Pacific Time). However, unplanned outages can occur at any time.

4. Can a slow internet connection cause this error?

Yes, a slow or unstable internet connection can definitely trigger error code WS-116521-6. Make sure your internet connection meets the minimum requirements for PSN access.

5. How do I improve my Wi-Fi signal strength?

Try moving your PS5 closer to your router, reducing interference from other devices, and ensuring your router’s firmware is up to date. You can also use a Wi-Fi extender to boost the signal strength.

6. What are the recommended DNS settings for PS5?

Commonly used and reliable DNS servers include Google Public DNS (8.8.8.8 and 8.8.4.4) and Cloudflare DNS (1.1.1.1 and 1.0.0.1).

7. Will resetting my PS5 delete my game progress?

Yes, resetting your PS5 to factory settings will erase all data, including game progress. Make sure to back up your save data before proceeding.

8. How do I back up my PS5 save data?

You can back up your save data to a USB drive or to the cloud if you have a PlayStation Plus subscription. To back up to a USB drive, go to Settings > Saved Data and Game/App Settings > Saved Data (PS5) > USB Drive. To back up to the cloud, go to Settings > Saved Data and Game/App Settings > Saved Data (PS5) > Cloud Storage.

9. How long does PSN maintenance usually last?

PSN maintenance typically lasts for a few hours, but it can vary depending on the scope of the maintenance.

10. Can a banned account cause this error?

While a banned account can prevent you from accessing PSN, it usually displays a different error code specifically related to account suspension. Error code WS-116521-6 is typically related to server connectivity or maintenance.

11. What is the difference between a temporary suspension and a permanent ban?

A temporary suspension restricts access to PSN for a specific period (e.g., a few days or weeks), while a permanent ban completely blocks access to PSN indefinitely.

12. How do I appeal a ban on my PSN account?

You can appeal a ban by contacting PlayStation Support and providing them with your PSN ID and a detailed explanation of why you believe the ban was unjustified.

13. Can third-party accessories cause this error?

In rare cases, incompatible or faulty third-party accessories might interfere with the PS5’s network connectivity. Try disconnecting any third-party accessories to see if the problem goes away.

14. Is there a way to be notified when PSN is back online after maintenance?

You can follow PlayStation’s official Twitter account or other social media channels for updates on PSN status.

15. What if I still can’t fix the error after trying everything?

If you’ve exhausted all troubleshooting steps and are still experiencing the error, contact PlayStation Support directly for personalized assistance. They have the tools and expertise to diagnose more complex issues.