Does GameStop Replace Scratched Games?
GameStop does provide a Game Play Guarantee service, which offers extended assurance above and beyond the manufacturer’s warranty, and under this service, games that are scratched rendering them unplayable will be replaced, but if a game is scratched, GameStop does not remove scratches from games, instead, they simply defect it and ship it off to a warehouse to get it fixed. GameStop also offers refurbished games, which are games that have been sent back to the company, tested, and played to make sure that they’re in working order, and these games usually come with a warranty.
Related FAQs
1. Can GameStop remove scratches from games?
No, GameStop does not remove scratches from games; if a scratched game comes in, they simply defect it and ship it off to a warehouse to get it fixed.
2. How can scratched games be fixed at home?
Scratched games can be fixed at home by polishing the game disc and filling in small scratches using oil-based substances like toothpaste, petroleum jelly, carnauba car wax, or banana, or by using a disc scratch-repair machine to fix deeper scratches.
3. Does GameStop resurface discs?
If a disc needed refurbing, it would get separated out and sent to GameStop’s repair center for resurfacing, but if you take a damaged disc to a GameStop store, they’d probably offer to give you trade-in credit for it and suggest that you buy a different used copy from them.
4. How much does it cost to get a disc resurfaced at GameStop?
GameStop charges $2 per disc to resurface them, but they typically have a special of 3/$5.
5. What is the cost of repairing a game disc?
Repairs cost as little as $5.00 to $7.50 depending on the severity of damage to the disc.
6. Does GameStop replace games under their warranty?
Yes, GameStop provides a one-time replacement for normal wear and tear issues, and they offer hassle-free replacement, which gets you back into the game quickly or sends it back to them for an exchange.
7. What does refurbished mean at GameStop?
Refurbished means that the item was sent back to the company, tested, and played to make sure that it’s in working order.
8. Is there a warranty on refurbished consoles at GameStop?
Yes, there is a warranty on refurbished consoles, which includes a standard 30-day warranty, and they also offer the option for 1 or 2 years at the time of purchase.
9. Can you trade in old games at GameStop?
Yes, GameStop offers the opportunity to trade in your used games, accessories, and consoles for in-store credit, and customers can also trade towards pre-paid Visa or Mastercard gift cards.
10. Does GameStop destroy old games?
Sometimes GameStop destroys old games, but not all the time, it usually depends on the condition that the games are in, and they’re sent to a refurbishing factory if they’re messed up or run down.
11. What is the difference between pre-owned and refurbished at GameStop?
Preowned means that the item has been owned before, while refurbished is an item that has been sent back to the manufacturer and been tested for functionality and defects.
12. Is it better to buy pre-owned or refurbished?
A refurbished item is carefully examined, its faulty parts replaced, and they usually come with a warranty, while a second-hand item may not have been repaired or thoroughly inspected before putting it on sale again, and it may not have a warranty.
13. Why is GameStop closing down some stores?
GameStop is closing down some stores due to an after-tax loss and net liabilities, and they will consider closing any stores that are not performing to expectations or where the cost base, particularly occupancy costs, are out of line with the business levels in the location.
14. Will GameStop refund a game?
Yes, GameStop will refund a game if it’s unopened and returned within 15 days of purchase, and unopened special or collector editions of video game software and hardware are returnable within 7 days of purchase.
15. Can cracked game discs be fixed?
Unfortunately, cracked game discs cannot be fixed, and you would have to replace the disc or get another copy.