Can I Cancel a Preorder at GameStop? Your Comprehensive Guide
Absolutely! Yes, you can cancel a preorder at GameStop, but the specifics depend on when you’re trying to cancel and the type of preorder you placed. Let’s dive into the details to ensure you’re fully informed about GameStop’s cancellation policies and how to navigate them successfully. Understanding the nuances of pre-order cancellations can save you time, money, and potential headaches.
Understanding GameStop’s Preorder Policies
GameStop’s policies are designed to be relatively flexible, understanding that plans change. However, there are key timelines and procedures you need to be aware of to ensure a smooth cancellation process. The most important thing to remember is that prompt action is often your best bet.
Key Factors Influencing Your Cancellation
- Timing: When you cancel relative to the game’s release date matters significantly.
- Type of Preorder: Was it online for in-store pickup, shipped to your home, or a digital code?
- Payment Status: Has your card been charged?
- Product Type: Is it a standard game, special edition, or collectible?
Cancelling Different Types of GameStop Preorders
Let’s explore the specific procedures for cancelling different types of preorders:
Cancelling Online Preorders for In-Store Pickup
- Immediate Action: Visit the GameStop store where you selected to pick up your order. Don’t delay – go no earlier than one business day after placing the order online.
- In-Store Assistance: The store staff will be able to cancel your order and provide a refund. The Customer Service team cannot cancel this type of order remotely.
- Find the Store: The store’s phone number can be found in your “Ready For PickUp” email.
Cancelling Online Preorders Shipped to Your Home
- Before Shipment: If your order hasn’t shipped, you can typically cancel it online through your GameStop account or by contacting customer service.
- After Shipment: If the item has shipped, you may need to wait until you receive it and then initiate a return.
- Return Window: GameStop allows full refunds and exchanges for up to 30 days after the purchase or confirmation of shipment.
Cancelling Digital Preorders
- Before Code Delivery: An order cannot be canceled once the pre-order item or code has been supplied.
- App Store Preorders: If you preordered a game through the App Store, open the App Store app, tap the account button or your photo, tap your name, then tap Pre-Orders. From there, you can cancel the pre-order following the on-screen instructions.
Cancelling a Preorder if You Don’t Pick It Up
- Holding Period: GameStop typically holds preordered games for about 48 hours.
- After the Holding Period: If you don’t pick up the game within this period, they will sell your copy to someone else.
- Refund of Deposit: You will receive a refund of the amount you put down as a deposit.
Cancelling a GameStop Pro Membership
- Timing: You must cancel at least 5 days before your anniversary date.
- Cancellation Methods: Visit GameStop.com/account, email [email protected], or call 1-800-883-8895.
- Email Requirements: If emailing, provide the name and email address associated with your membership.
Receiving Your Refund
The method of refund depends on how you initially paid:
- Credit/Debit Card: Refunds are typically credited back to your original card.
- Cash: You’ll likely receive a cash refund in-store.
- Gift Card: GameStop may offer a virtual gift card for online use if you request a refund for a deposit.
Important Considerations
- Check Your Account: Regularly check your GameStop account for order status updates.
- Contact Customer Service: If you encounter any issues, don’t hesitate to contact GameStop customer service.
- Document Everything: Keep records of your order confirmation, cancellation requests, and any communication with GameStop.
Why Preorder?
Understanding the motivations behind preordering can also help you decide if cancelling is the right move. Preordering often guarantees you a copy of a highly anticipated game, especially if there are limited editions or bonuses. It can also provide early access to beta versions or in-game content. For some, preordering is a way to show support for the game developers and the Games Learning Society, an organization dedicated to fostering learning through games. Visit GamesLearningSociety.org to learn more about their initiatives.
What to do if GameStop Cancels Your Order
Sometimes, GameStop might cancel your preorder due to unforeseen circumstances such as product shortages or release delays. In these cases, you’ll typically receive a notification, and any funds already charged will be refunded.
H2: FAQs: Your GameStop Preorder Cancellation Questions Answered
Let’s address some common questions about cancelling preorders at GameStop.
Q1: Does GameStop charge immediately for preorders?
No, GameStop does not immediately charge your card for preorders. They will authorize your card when you place the order, but you won’t be charged until the item ships.
Q2: How long will GameStop hold a preorder?
GameStop typically holds preorders for about 48 hours after the release date. If you can’t pick it up within that timeframe, contact the store to make arrangements.
Q3: Can someone else pick up my preorder at GameStop?
Yes, someone else can pick up your preorder if you call the store and authorize them to do so. Be prepared to provide their name and possibly other identifying information.
Q4: How do I know if my GameStop order went through?
You can track your order by visiting the Order History page on the GameStop website and logging in.
Q5: Why is GameStop canceling my order?
GameStop might cancel your order due to product shortages, release delays, or payment issues.
Q6: Can I change my GameStop preorder location?
Unfortunately, you cannot change your selected store once your order is placed.
Q7: Can I cancel my Same Day Delivery order?
In most cases, you cannot cancel a Same Day Delivery order once it is placed, as they aim to process it quickly. Check your Order History for cancellation eligibility.
Q8: Can I cancel my order during delivery?
No, orders cannot be cancelled once the package is “Out for Delivery.”
Q9: Can we cancel a pre-order on Amazon?
Yes, pre-orders on Amazon can be cancelled at any time before the release date.
Q10: What happens if I don’t pick up my GameStop preorder?
GameStop will sell your copy to someone else, but you’ll receive a refund of your deposit.
Q11: Can I pick up a GameStop preorder a day early?
If they have a midnight launch event, you might be able to pick it up the night before. Check with your local store.
Q12: How long does GameStop take for digital orders?
Digital codes typically process within 24 hours of purchase.
Q13: Does GameStop refund online orders?
Yes, GameStop allows full refunds and exchanges for up to 30 days after purchase or shipment confirmation.
Q14: Can I cancel a GameStop pre-order and get my money back?
Yes, you can cancel a GameStop preorder and get your money back. For pre-order deposits, you may receive a virtual gift card.
Q15: What is GameStop’s return policy on unopened games?
Unopened new products, including new software, hardware, accessories, collectibles, and unworn apparel are returnable within 15 days of purchase. Special or collector’s editions of video game software and hardware are returnable within 7 days of purchase.
Conclusion
Cancelling a preorder at GameStop is generally straightforward, as long as you understand the specific policies related to your type of preorder. By being proactive and informed, you can navigate the process smoothly and ensure you receive any eligible refunds. Staying on top of your account, keeping communication lines open with GameStop, and understanding their policies will lead to a stress-free experience. Happy gaming!