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Can I Return a Game I Preordered? A Comprehensive Guide

Yes, generally you can return a game you preordered, but the specifics vary significantly depending on where you made the purchase, the platform you preordered for, and whether the game has been released. This article will break down the nuances of pre-order cancellations and refunds, providing you with a clear understanding of your rights and options. It’s important to note that the key factors are often when the pre-order was placed, when payment was processed, and whether the game has been released or downloaded.

Pre-Order Cancellations and Refunds: A Platform-by-Platform Breakdown

The ability to cancel a pre-order and receive a refund hinges heavily on the specific retailer or platform where you made the purchase. Let’s examine the most popular options:

Digital Game Pre-orders

PlayStation Store: You can typically cancel your pre-order and receive a refund up until a week before the scheduled release date. You’ll often receive an email notification about 10-12 days before release, stating that your payment will be authorized. If you change your mind before this authorization, you can cancel. If the game has been released but hasn’t started to download, you can also cancel and request a refund within 14 days of pre-ordering.
Xbox Store: Xbox allows you to cancel pre-orders fairly easily. The system usually charges you about ten days before the game’s release. To cancel, log in to your Microsoft account, navigate to your order history, and select “cancel item” next to the pre-ordered game.
Nintendo eShop: To cancel a Nintendo pre-order, log into your Nintendo Account on their website, go to the Shop Menu, select Your Pre-Orders, and click Cancel next to the desired game.
Steam: Steam allows you to refund pre-orders any time before the game releases. If the purchase was made more than three months prior, refunds may be credited to your Steam Wallet instead of the original payment method.
Origin (EA App): If you have already been charged for your Origin pre-order, you generally have up to 14 days from when you were charged to request a refund.
App Store (iOS): You can view or cancel App Store pre-orders by going to your account settings within the App Store app. You can find your pre-orders listed and follow the on-screen instructions to cancel.

Physical Game Pre-orders

GameStop: If you need to cancel your GameStop pre-order, you may have to fill out a form to request a refund. Your funds are usually returned as a virtual gift card which can be used on their website. Note: Once a pre-ordered item or code has been supplied, the order cannot be cancelled.
Amazon: Amazon allows you to cancel pre-orders at any time before the release date for any reason. You’ll likely receive a refund to your original payment method. However, after release, games developed and/or published by Amazon are generally non-returnable and non-refundable.
Other Retailers: Policies will vary, but most major retailers will allow pre-order cancellations before the game is shipped. It’s always best to check the specific retailer’s policy before ordering.

Key Considerations for Pre-Order Refunds

Timing is Crucial: Most platforms will give you a longer window to cancel a pre-order before the game’s release. Once the game is out, refund windows tend to be much shorter.
Payment Method: Refunds are typically issued to the original payment method. However, if the purchase was made a while ago, some platforms, like Steam, might refund to your account credit instead.
Download Status: If you’ve already downloaded and started playing a game, refunds are generally not available except in cases of major technical issues.
Physical vs. Digital: Physical game pre-orders may have return policies similar to other physical goods, whereas digital pre-orders are typically tied to the platform’s specific refund policies.
Restocking Fees: Be aware that some retailers may charge restocking fees for physical game returns, especially if the packaging is opened or damaged. However, in cases where the product is defective or not as described, these fees should not be charged.

Frequently Asked Questions (FAQs) About Returning Pre-ordered Games

To further clarify the nuances of pre-order returns, here are 15 common questions and their answers:

1. Do I get charged immediately for a pre-order?

No, typically you are not charged immediately. For digital pre-orders, a card authorization hold may be placed, but the actual charge usually occurs about 7-10 days before release. Physical pre-orders are charged when the product ships.

2. Can I cancel my pre-order after the game has been released?

It depends on the platform. Some digital platforms allow cancellations and refunds within a short period (e.g., 14 days) after release if the game hasn’t been downloaded. Physical pre-orders are treated similarly to other retail products after release.

3. What if I used account credit to pre-order?

If you used account credit, the balance is usually deducted immediately. Refunds are then usually returned as account credit again.

4. How do I cancel a pre-order on the PlayStation Store?

You can cancel through the PlayStation Store website or on your console. Go to your account settings, find your order history, and select the option to cancel your pre-order.

5. What happens if my pre-order payment fails to process?

If your pre-order payment fails, your pre-order will typically be canceled.

6. Can I get a full refund if I cancel a pre-order?

Yes, if you cancel within the allowed cancellation period and the game has not been downloaded, you are usually entitled to a full refund.

7. Is there a difference between cancelling and refunding a pre-order?

Cancellation is the initial step, while the refund is the money being returned to you. The terms are often used interchangeably in this context.

8. What if a game I pre-ordered is delayed?

Most platforms allow you to cancel if a game is delayed. Often, you’ll be notified and given the option to cancel.

9. Can I return a pre-ordered physical game that I opened?

Some retailers, like Amazon, might accept returns, but you may be charged a restocking fee if the item has been opened or is missing parts. It depends on the retailer’s policy.

10. How long does it take to receive a refund for a cancelled pre-order?

Refund processing times vary, but it’s usually a matter of a few business days. Credit card refunds might take longer.

11. Does pre-ordering guarantee I’ll get the game on release day?

Yes, pre-ordering typically guarantees that you’ll get the game on its release day, provided you keep your order active.

12. What if my refund request is denied?

If your refund request is denied, most platforms provide an appeal process where you can provide additional information or make a case.

13. Can I cancel a pre-order on the GameStop app?

No, GameStop pre-orders generally can only be cancelled in-store, or by submitting a request form online.

14. Is pre-ordering always the same price as release day?

In most cases, pre-orders cost the same as the public release price. Sometimes, you might even get a discount as a pre-order bonus.

15. Can I return a game if I accidentally purchased it?

For digital games, some platforms have an accidental purchase refund process. For physical games, it would follow the normal return policy for that retailer.

Conclusion

Navigating pre-order cancellations and refunds can seem complex, but the key takeaway is that you generally have the right to change your mind. By understanding the specific policies of the platform or retailer where you made your purchase, you can confidently manage your pre-orders and ensure you don’t get stuck with a game you no longer want. Always remember to check your order history and the fine print to ensure a smooth refund process.

Can I return a game I preordered?