Can You Refund a Preorder on Ubisoft? A Comprehensive Guide

Yes, you can absolutely refund a preorder on Ubisoft, but the process and conditions vary depending on the type of pre-order (physical or digital) and when you request the refund. Ubisoft has policies in place to ensure customer satisfaction, and understanding these policies is crucial for a smooth experience. This guide will delve into the specifics of Ubisoft’s pre-order refund policy, along with answers to frequently asked questions, ensuring you have all the information you need.

Understanding Ubisoft’s Pre-Order Refund Policies

Ubisoft offers both physical and digital products, and their refund policies differ for each. Let’s break down the specifics:

Physical Pre-Orders (Collector’s Editions, etc.)

For physical pre-orders, like Collector’s Editions, you generally have a longer window to cancel and receive a refund. You can cancel your pre-order and receive a full refund until Ubisoft begins preparing to ship the item. This preparation process typically starts around 30 days before the official release date.

• How to Cancel: If you wish to cancel a physical pre-order before the shipping process begins, you should be able to do so through your Ubisoft account on the Ubisoft Store. If you are unable to do it through the online portal, you can try contacting their customer support directly.
• If Shipment has Started: If you miss this window, you might still have options. You can try to refuse the shipment upon delivery or return the product after receiving it. In either case, you will be eligible for a refund (unless you used a non-refundable payment method).

Digital Pre-Orders (PC Games)

Digital pre-orders on Ubisoft, specifically for PC games, are governed by slightly different rules.

• Cancellation Before Release: Similar to physical pre-orders, you can cancel your digital pre-order at any time before the official release date. This allows you to change your mind without penalty.
• Refund After Release: After the game is released, you can still request a refund if you meet certain criteria:
  • You must request the refund within 14 days of your purchase.
  • You must have played the game for less than two hours.
  • Refund requests can be submitted via your Order History page on the Ubisoft Store.

Payment Methods and Refund Processing

Ubisoft will process refunds to the original payment method used to make the purchase. It’s crucial to note that non-refundable payment methods, if used, may affect your ability to get a refund. This is something to consider when making your pre-order.

• Refund Timing: Generally, once your refund request is approved, it may take some time to reflect in your account. While some refund timelines may vary by bank, it’s common to see a refund processed within a few business days.

Ubisoft Pre-Order Payment Information

It’s important to know when you will be charged for your pre-order. For purchases made on the Ubisoft Store:

• Credit Card Charges: If you pay with a credit card, you’ll be charged once the order is processed and you receive a confirmation email, which typically happens closer to the release date, not immediately upon pre-ordering.
• Ubisoft Account Credit: If you use account credit to pre-order your game, your balance will be taken immediately.
• Split Payment: If you split the payment between a credit card and account balance, the card will typically be charged around 10 days before early access or release.

Pre-Orders on Other Platforms

The refund policies mentioned above apply specifically to the Ubisoft Store. Here’s some info regarding pre-orders on other platforms:

• Xbox: You can cancel a pre-order on Xbox by logging into your Microsoft account, usually up to 10 days before the release date.
• Playstation: Sony’s policy allows for pre-order cancellations any time before the release date and refunds may be available up to 14 days after the purchase date.
• Other Retailers: If you purchase through other retailers like Best Buy, you generally can cancel any time before the item ships. Check the specific retailer’s terms and conditions for details.

Frequently Asked Questions (FAQs)

Here are 15 frequently asked questions about pre-ordering and refunds on Ubisoft:

1. Does Ubisoft charge right away for pre-orders?

No, if you use a credit card for pre-ordering, Ubisoft generally does not charge right away. You’ll be charged closer to the release date, usually around 10 days before early access or the release date. If you use Ubisoft account credit, however, your balance will be taken immediately.

2. Can I cancel a pre-order on Ubisoft if I change my mind?

Yes, you can cancel a pre-order on Ubisoft if you change your mind, usually up until the preparation for shipping (for physical items) or the release date (for digital items).

3. What if I used a non-refundable payment method?

If you used a non-refundable payment method, such as gift cards in certain instances, your ability to get a refund might be limited or unavailable. It’s always best to use a payment method that is easily refundable when making a pre-order.

4. Where do I submit a refund request?

Refund requests for digital PC games can be submitted on the Order History page of the Ubisoft Store. Physical product preorders are generally cancelled in a similar way via the online portal.

5. What is the refund window for digital games on Ubisoft?

You can request a refund for a digital PC game within 14 days of your purchase, as long as you have not played the game for more than two hours.

6. What happens if my payment fails for a pre-order?

If your payment fails to process, your pre-order will likely be canceled. You may need to update your payment details and place the order again.

7. Can I refund a pre-order on a console?

Yes, you can usually refund a pre-order on a console, but the specific policies are set by platforms like Xbox and PlayStation, not directly by Ubisoft. However, if you purchased a digital game on the Ubisoft store using a console you would be subject to Ubisoft’s refund policy.

8. What is the best time to cancel a physical pre-order?

The best time to cancel a physical pre-order is before Ubisoft starts preparing to ship the item, which is usually about 30 days before the release date.

9. Can I cancel after pre-loading a digital game?

Pre-loading a digital game will not impact your ability to cancel your pre-order as long as you meet all criteria.

10. Can I get a refund if I have exceeded the play time limit?

If you have exceeded the play time limit of two hours for a digital PC game, you will likely not be eligible for a refund, unless you have special circumstances and get an exception.

11. How long does it take to get a refund from Ubisoft?

The refund timeframe can vary, but you can generally expect to see the refund reflected in your account within a few business days after it has been approved.

12. What if I am unable to contact Ubisoft to cancel my preorder?

If you are unable to contact Ubisoft to cancel your pre-order, you can still return the product or reach out to your courier to refuse the shipment.

13. How do I cancel a subscription to Ubisoft?

You can cancel your Ubisoft payment by logging into your Ubisoft account. From there select the avatar icon, then “My Subscription.” Under the subscription header select “Cancel Membership.”

14. Are pre-orders guaranteed to be received?

Pre-ordering a product usually means that you will receive it shortly after release, and is often done to guarantee you’ll acquire the desired product before it runs out of stock, although there are no guarantees to be made.

15. Is pre-ordering always a good idea?

While pre-ordering can ensure you get a game on release, it also comes with risks, such as delays or changes to the product. Consider the pros and cons before pre-ordering, and be aware of the seller’s refund policy.

Conclusion

Ubisoft has clear, but nuanced, policies concerning pre-order refunds. By understanding whether you’ve purchased a physical or digital product, and the associated timelines for cancellation, you can make informed decisions and secure refunds when necessary. Always check your Order History on the Ubisoft Store, and, when needed, do not hesitate to contact their customer service for support. Be mindful of the payment method you use, as non-refundable options may limit your possibilities for obtaining refunds. Keeping all of this in mind should make the pre-order process easy to navigate.