Does GameStop Clean Used Controllers? Unveiling the Truth About Pre-Owned Gaming Gear

The question of whether GameStop cleans used controllers is a common one among gamers looking to buy or trade in their gear. The short answer is: Yes, GameStop is supposed to clean and test used controllers when they are taken in for trade or resale. This process is intended to ensure that the controllers are in working order and presentable for resale. However, it’s important to understand the nuances of this process and what you can realistically expect when buying a pre-owned controller from GameStop. While the company policy dictates these steps, the reality of how stringently they are carried out can sometimes vary. Let’s explore this topic further and address some frequently asked questions about GameStop’s handling of used controllers.

The GameStop Pre-Owned Controller Process

What Happens When a Controller is Traded In?

When a customer trades in a used controller, GameStop’s policy requires employees to inspect it. This inspection process generally includes:

• Visual Check: The controller is examined for any physical damage, such as cracks, broken buttons, or missing parts.
• Functionality Test: The controller’s buttons, triggers, analog sticks, and any other features are tested to make sure they function correctly.
• Cleaning: The controller is supposed to be cleaned to remove dirt, grime, and fingerprints. This cleaning process may range from a quick wipe-down with a cloth to a more thorough cleaning. The level of cleaning can sometimes depend on the condition of the controller and the store employee’s approach.
• Price Evaluation: Once assessed, the controller’s value is determined based on its condition and market demand.

Are All Controllers Thoroughly Cleaned?

While GameStop policy dictates that controllers should be cleaned, the depth of this cleaning can vary. A basic clean may remove surface dirt and debris, but it might not address ingrained grime or contaminants within the controller’s crevices. Given the high volume of trade-ins, the cleaning process can sometimes be rushed, and not every controller receives a meticulous deep clean. Therefore, it’s wise to expect a reasonably clean controller, but not necessarily one that is sanitized to the highest standard.

What to Expect When Buying a Pre-Owned Controller?

When you buy a pre-owned controller from GameStop, it should have undergone the basic inspection and cleaning mentioned above. However, due to the sheer volume of controllers that pass through the stores, it’s not uncommon for minor issues to slip through the cracks. It is always good practice to inspect the controller thoroughly before purchasing it and, if possible, test it with the store employee. Here’s what you should look out for:

• Functionality: Ensure all the buttons, sticks, and triggers work correctly without sticking or delayed responses.
• Stick Drift: Check for any drifting in the analog sticks. This is when the character or camera moves on-screen without you touching the sticks. Stick drift is a common issue, especially with older controllers.
• Physical Condition: Examine the controller for any visible signs of damage or wear and tear.
• Cleanliness: Check that the controller looks clean and doesn’t have any obvious dirt or grime.
• Warranty: Inquire about GameStop’s warranty on used controllers. Often, these products are sold as is, but certain stores or programs may offer some form of limited return or exchange policy.

Frequently Asked Questions (FAQs) About GameStop and Controllers

1. Can I trade in used controllers at GameStop?

Yes, you can trade in used controllers at GameStop. They accept a variety of gaming accessories, including controllers, for in-store credit or prepaid Visa/Mastercard gift cards.

2. Does GameStop do repairs on controllers?

No, GameStop does not typically repair controllers. They are not equipped to handle electronic repairs. If your controller is broken, you may be able to trade it in for a reduced value due to the refurbishment fee.

3. Does GameStop test controllers for trade-in?

Yes, GameStop is supposed to test all controllers that are traded in to ensure they are functional. This test typically includes button functionality and stick response.

4. What does GameStop do with broken controllers?

GameStop does buy broken controllers, but they typically charge a refurbishment fee. The condition of the controller must be relatively intact with the original serial number present.

5. How do I sell controllers to GameStop?

To sell your controller to GameStop:

1. Check the GameStop website or app for current trade-in values.
2. Go to your local GameStop with your controller.
3. The staff will assess the controller and provide you with a price quote.
4. Get paid in-store credit, cash, or a gift card.

6. Does GameStop replace controllers with stick drift?

GameStop doesn’t offer direct replacements for controllers with stick drift unless they have a warranty. It is advised to purchase a separate product replacement plan for a free replacement if stick drift occurs, if they are offering such a plan.

7. Can I return a controller to GameStop if I opened it?

No, GameStop does not accept returns on opened controllers unless it’s part of a warranty. Any item that’s been removed from its packaging cannot be returned.

8. Does GameStop price match Amazon?

Yes, GameStop may price match with Amazon, Best Buy, and Target for new, full-priced items sold directly by those retailers, not third party sellers. The item must be in stock at your local GameStop.

9. How do I return a broken PS5 controller?

You can return a broken PS5 controller directly through direct.playstation.com by logging into your account, finding the order, and selecting the return options. This is usually only for controllers purchased directly from PlayStation.

10. Can you sell a console to GameStop without the controller?

Gamestop will not take consoles without a functioning controller as well as all required cords and cables such as the power and HDMI cords, and the PlayStation micro USB Cable. You would need to have all the necessary items to make a trade.

11. What does ‘refurbished’ mean at GameStop?

Refurbished items at GameStop are those that were traded in, but not in a resalable condition and were sent to GameStop’s warehouse for repair and reconditioning. Preowned items were traded in and deemed to be in resalable condition.

12. Will Best Buy replace my Xbox controller?

Yes, Best Buy may offer a one-time replacement for the controller that came with your Xbox console if it stops working. However, this is usually only within a certain time period.

13. Where can I take my Xbox controller to get fixed?

For professional repairs, you can take your Xbox controller to uBreakiFix by Asurion or other reputable electronics repair shops.

14. What causes controller stick drift?

Controller stick drift is often caused by:

• Dirt and debris accumulating in the analog stick housing.
• Wear and tear on the potentiometers (internal components) of the analog sticks.
• Natural decay over time due to consistent use.

15. Do I need ID to sell to GameStop?

Yes, GameStop requires photo ID for most transactions. In some locations or for transactions over a certain value, you may also need to provide fingerprints for security and fraud protection purposes.

Conclusion: Buying Smart and Knowing What to Expect

In summary, GameStop does have a protocol for cleaning and testing used controllers before reselling them. However, the thoroughness of the cleaning may vary, and it’s important to inspect any pre-owned controller before you buy it. By understanding GameStop’s processes and the common issues with used controllers, you can make informed purchases and ensure you’re getting the best possible deal. Remember, while they should test and clean controllers, it’s always smart to do your own due diligence before completing a purchase.