Does GameStop Ship Internationally? A Comprehensive Guide
The short answer is: no, GameStop does not currently ship to locations outside of the United States. This can be disappointing for international gamers eager to get their hands on GameStop’s offerings. However, there are a few nuances to this policy, which we’ll explore in detail. While direct international shipping from GameStop.com isn’t an option, there are alternative methods for international customers and some related information you should be aware of.
Understanding GameStop’s Shipping Policy
Domestic Shipping Only
GameStop’s official stance is firm: they only ship to addresses within the United States. This means if you attempt to place an order with a shipping address located outside of the US, your order will not be processed. The company explicitly states that they will not process any order that specifies an address of a freight forwarder, warehouse, distribution center, airport, or hotel. Their shipping policy is designed to deliver directly to the ultimate end-user’s address.
Canadian Shoppers: A Note
While GameStop doesn’t offer international shipping directly, Canadian customers have an alternative. The article specifies that “Guests from Canada may enjoy shopping at EBGames.ca”. EB Games is essentially the Canadian counterpart to GameStop, providing a similar range of products and services within Canada.
Why No International Shipping?
The reasons behind GameStop’s lack of international shipping can be varied. They may involve complex logistics, varying international regulations, and differing tax laws. By focusing solely on the US market, GameStop can streamline its operations and potentially reduce costs.
How GameStop Handles Shipping Within the US
Processing Times
Orders placed with GameStop typically take 1-2 business days to process. Once your order has been shipped, you’ll receive a confirmation email with tracking information.
Shipping Partners
GameStop utilizes multiple shipping couriers, including FedEx, and UPS to deliver orders. For FedEx deliveries, a signature is often required to ensure secure delivery. If you receive a tracking number, you can use it on the courier’s website to monitor the shipment. GameStop also offer same-day delivery in partnership with other delivery couriers via contactless delivery. This service is usually available from your local GameStop store.
Shipping Costs
GameStop offers free shipping on orders valued at $35 or more, although this can vary depending on your location and promotional offers. They also offer this to members of their Power Up Rewards Pro membership program. However, be aware that some customers find GameStop’s shipping costs without these benefits to be high, describing them as “a straight-up robbery.”
Order Pick Up and Curbside Options
Gamestop also offers convenient options for in-store pickups. You can choose to buy online and pick up at the store’s door. Once your order is placed, you will get a “ready for pickup” notification. You need to select the GameStop store you’ll pick up from during the ordering process, and you cannot change the store once the order is placed. If you are unable to pickup an order yourself, you should contact the store directly and often they may be able to help you with pick-up arrangements. Typically pre-ordered items that have not been picked up within 48 hours will be resold, though your pre-order deposit is usually refunded.
Payment Process
GameStop will authorize your card when you place the order, but you will not be charged until the item ships.
FAQs: Everything You Need to Know About GameStop and Shipping
Here are 15 frequently asked questions, designed to provide more clarity on GameStop’s shipping and related policies:
1. Does GameStop ship to freight forwarders?
No. GameStop explicitly prohibits shipping to freight forwarders. They require the shipping address to be the address of the ultimate end-user.
2. What happens if you use a freight forwarder address on GameStop?
Your order will likely be rejected. GameStop has systems in place to identify freight forwarder addresses, and orders will not be processed.
3. How can international customers buy from GameStop?
Unfortunately, if you reside outside of the US, you can not directly purchase via gamestop.com. There are many 3rd party re-sellers who may be able to provide product from GameStop at a premium.
4. Does GameStop ship to Canada?
No, but Canadian customers can shop at EBGames.ca, which is the Canadian version of GameStop.
5. What shipping carriers does GameStop use?
GameStop uses FedEx, UPS, and other delivery services.
6. Does GameStop require a signature for delivery?
Yes, for some deliveries, especially through FedEx, a signature is required for secure delivery.
7. How long does it take for GameStop to process an order?
Orders typically take 1-2 business days to process before shipping.
8. How can I track my GameStop order?
You can track your order through the tracking number provided in the shipping confirmation email or by logging in to your account on GameStop.com.
9. Is GameStop’s shipping reliable?
Yes, GameStop is generally reliable for shipping, but some customers have found the shipping prices to be expensive, unless they are a Power Up Rewards Pro member.
10. Does GameStop offer free shipping?
Yes, GameStop offers free shipping on orders over $35. If you are a Power Up Rewards Pro member, you receive free shipping on orders over $35.
11. Can I return GameStop items?
Yes, you can return items in-store or by mail. There is a $8.99 fee for returns by mail. Returns may also be limited to unopened or defective product. A valid ID may be required for all returns. New and used items can be returned for a refund or exchange within 30 days if unopened. Opened new or used items can only be exchanged for an identical item within 30 days of purchase.
12. What do I do if my GameStop pre-order isn’t picked up?
GameStop will hold pre-orders for 48 hours. After that, they may sell the product to another customer, but you’ll receive a refund of your deposit, typically a minimum of $5.
13. What payment methods does GameStop accept?
GameStop will authorize your card when you place the order but won’t charge it until the item ships.
14. Can someone else pick up my online order?
Yes, if you contact the store, they can often make arrangements for someone else to pick up your online order for you.
15. What do they do with returned products?
GameStop ensures returned items are in saleable condition, with original packaging and all accessories. Defective products are replaced with a like item upon return.
Conclusion
While GameStop’s lack of direct international shipping might be a hurdle for gamers outside of the United States, understanding their policies, shipping methods, and options can help you navigate the system. While direct purchase isn’t an option for international customers, these FAQs and information hopefully provide a clear picture of GameStop’s current shipping stance. Be sure to check EBGames.ca for shipping in Canada.