How to Cancel Your PS5 Subscription on Your Phone: A Complete Guide

It’s a common scenario: you’re on the go, realize you need to adjust your PlayStation Plus subscription, and your PS5 isn’t within reach. Luckily, you can manage your subscription directly from your smartphone. This article will guide you through the process and answer all your questions about canceling your PS5 subscription on your phone.

Canceling Your PlayStation Subscription via the PlayStation App

The most straightforward way to cancel your PlayStation Plus subscription using your phone is through the official PlayStation app. Here’s a step-by-step guide:

1. Access the PlayStation App: Open the PlayStation app on your Android or iPhone. If you don’t have the app, download it from the respective app store. Ensure you are logged in with the same PlayStation Network (PSN) account associated with your subscription.
2. Navigate to the PlayStation Store: Look for the menu icon (usually represented by three horizontal lines or a hamburger icon) in the app. Tap on it and select the PlayStation Store tab.
3. Find Subscription Management: Within the PlayStation Store section, look for Subscription Management. This is usually located near the bottom of the screen.
4. Manage Your PlayStation Plus Subscription: You should see your PlayStation Plus subscription listed. Next to it, you’ll find an option like Turn Off Auto-Renewal or Cancel Subscription. Tap this option.
5. Confirm Cancellation: You will likely be asked to confirm your cancellation. Follow the on-screen instructions to finalize the process. Once completed, your subscription’s auto-renewal will be disabled.

It’s important to note that disabling auto-renewal does not immediately cancel your subscription. You will continue to enjoy the benefits of PlayStation Plus until the end of your current billing cycle.

Canceling Through the Web Browser on Your Phone

If for some reason you are unable to use the PlayStation app, you can also manage your subscription through a web browser on your phone:

1. Open a Browser and Go to Account Management: On your smartphone, open a web browser (like Chrome or Safari) and go to the PlayStation Network Account Management website.
2. Sign In: Log in to your PSN account using your email address and password.
3. Navigate to Subscription Management: Once logged in, find the Subscription option usually located in the menu on the left side of the screen.
4. Select Cancel Subscription: Locate your PlayStation Plus subscription and click the Cancel Subscription option next to it.
5. Confirm Cancellation: Follow the on-screen prompts to confirm your decision.

Again, remember that this process will turn off auto-renewal, preventing future charges. You’ll still have access to your benefits until the end of your current subscription period.

Important Considerations

• Uninstalling the App Does Not Cancel Your Subscription: Simply uninstalling the PlayStation app will not cancel your PlayStation Plus subscription. You must actively manage it through the app or the web browser.
• Refunds: If you wish to request a refund, you’ll need to contact PlayStation Support. Be aware that refunds for subscriptions are generally subject to conditions and may not always be granted, especially after the 14 day refund window.

Frequently Asked Questions (FAQs)

1. Can I cancel my PlayStation subscription anytime?

Yes, you can cancel your PlayStation Plus subscription at any time. You will continue to enjoy the benefits until the end of the current payment period.

2. What happens when I click “Cancel Subscription” on PS Plus?

Clicking “Cancel Subscription” or Turn Off Auto-Renewal prevents your subscription from automatically renewing at the end of your current payment period. You will still have all the PlayStation Plus benefits (monthly games, online storage, multiplayer access, etc.) until that date.

3. Can I get a refund after canceling my PS Plus subscription?

You may be able to receive a refund if you request it within 14 days of the purchase. However, once the 14-day window closes, refund requests are not often approved, but it is best to contact PlayStation Support directly.

4. How do I contact PlayStation Support?

You can contact PlayStation Support through their website, which often has live chat and email options, or by calling their consumer support line at 877-971-7669.

5. Can I cancel a free trial on my phone?

Yes, you can cancel a free trial using the same steps as canceling a regular subscription, through the PlayStation app or the web browser. It’s important to cancel before the trial ends to avoid being charged.

6. Why can’t I cancel my subscription?

If you are experiencing issues canceling, ensure that you are using the correct PSN account associated with your subscription. Also, you can only cancel through PlayStation’s official methods. If you bought it through another service, you’ll have to cancel using that service’s own procedures.

7. Can I change my PlayStation subscription plan on my phone?

Yes, you can change your plan through the PlayStation app. Go to Account Management > PlayStation Subscriptions and select your subscription. From there you can choose a different plan.

8. What are my PlayStation Plus subscription options?

PlayStation Plus offers different tiers, including Essential, Extra, and Premium. Each offers different features and benefits, with Premium being the most comprehensive.

9. What if I used a debit card to pay for my subscription?

If you paid with a debit card and want to stop recurring payments, you can contact your bank or debit card provider and request to cancel future charges. Simply disabling the recurring payments on the PlayStation platform is often the best solution to prevent automatic charges.

10. Can I cancel a subscription purchased through Google Play on my phone?

Yes, if your PlayStation subscription was billed through the Google Play Store, you can cancel it via the Google Play Store app by going to Payments & Subscriptions > Subscriptions, and choosing to cancel the PlayStation subscription.

11. Can I stop a recurring payment on my bank account for my PlayStation subscription?

Yes, in addition to canceling your subscription you can contact your bank and request to stop recurring payments to PlayStation if that is your preference, but canceling the subscription is the most efficient way to stop the payments.

12. Does canceling my debit card stop recurring payments for a PlayStation subscription?

While turning off your debit card may prevent a payment, it will not cancel a subscription on the PlayStation network. You will need to cancel it through PlayStation’s official channels.

13. What if my PSN wallet doesn’t have enough funds to pay for my subscription?

If your PSN wallet doesn’t have enough funds, the subscription fee will automatically be charged to your default payment method, typically a credit or debit card.

14. How long does my PlayStation Plus subscription last if I don’t renew?

Your PlayStation Plus benefits will remain active until the end of your current subscription period. After that date, access to benefits like online multiplayer and free games will be revoked.

15. Can I delete my PSN account using the PlayStation app?

No, the PlayStation app does not let you delete your PSN account at this time. You will need to do this by going to PlayStation’s support page and requesting account closure from there or through a browser on a computer.

By using these methods, you can easily manage your PlayStation subscriptions directly from your smartphone, ensuring that you are always in control of your gaming expenses. Remember to always use the official channels for managing your subscriptions for the best results.