Changing Your Battle.net Authenticator to a New Phone: A Step-by-Step Guide

To change your Battle.net Authenticator to a new phone, you will need to reset the app on your old device and then set it up on your new phone using the Serial Number and Restore Codes from your old device, or by contacting Blizzard Support if you no longer have access to your old phone. This process ensures that your Battle.net account remains secure with two-factor authentication.

Related FAQs

General Authenticator Setup and Transfer

1. How do I set up the Blizzard Authenticator on my new phone? You can set up the Blizzard Authenticator on your new phone by downloading the app, launching it, and following the prompts to log in with your Battle.net account and enter your phone number to complete the setup, during which you will obtain a Serial Number and Restore Codes that can be used to restore the authenticator on a different device if needed.

2. Can I use the same Authenticator on different devices? Yes, you can use the Blizzard Authenticator on different devices by using the Restore Function, which involves writing down the Serial Number and Restore Codes from the original device and then installing the Blizzard Authenticator on the new device and entering these codes.

3. How do I transfer my Microsoft Authenticator to a new phone? To transfer Microsoft Authenticator to a new phone, you can use the Cloud backup feature on your old phone, install Microsoft Authenticator on your new phone, and then add a recovery account to set up the authenticator on the new device.

Troubleshooting and Recovery

4. What do I do if I lose my Blizzard Authenticator? If you lose your Blizzard Authenticator, you will need to submit a request to the Blizzard Support Team to have the authenticator removed from your account, which may take several days to process, typically around 7 days on average, though it can vary.

5. How do I recover my 2FA key? You can recover your 2FA key by using a two-factor authentication recovery code, which involves typing your username and password, clicking on Use a recovery code or request a reset, and then typing one of your recovery codes to verify your identity.

6. How do I get my authenticator on my new phone if I don’t have the old phone? If you don’t have access to your old phone, you can recover your authenticator through your Microsoft account by accessing the recovery options, verifying your identity, removing the old phone from the app, and then setting up the Authenticator on your new phone.

Security and Account Protection

7. Is it possible to bypass 2FA? While 2FA (Two-Factor Authentication) significantly enhances account security, it is theoretically possible for attackers to bypass it through methods like Man-in-the-Middle (MiTM) attacks, although such attacks are rare and can often be mitigated with additional security measures and vigilance.

8. Can I have Microsoft Authenticator on two devices? Yes, the Microsoft Authenticator app can be installed on a second mobile device, such as an iPad or another smartphone, and used when your primary smartphone is unavailable, providing flexibility and ensuring continuous two-factor authentication protection.

9. How do I change my recovery account on Microsoft Authenticator? To change your recovery account for Microsoft Authenticator’s backups, click the three dots in the upper-right corner of the app, select add account, choose personal account, log in to the account you want to be your recovery email, and then check the backup to confirm the recovery email has changed.

Setup and QR Code

10. How do I get a QR code for the Microsoft Authenticator app? You can get a QR code for the Microsoft Authenticator app by going to your account’s security settings, selecting Add sign-in method, choosing Authenticator App, and following the prompts until a QR code is displayed, which you can then scan with the authenticator app on your device.

11. How do I use the Authenticator app without a QR code? If your camera is unable to capture the QR code, you can manually add your account information to the Microsoft Authenticator app for two-factor verification by entering the details provided without scanning a QR code.

12. How do I transfer Microsoft Authenticator to a new phone with a QR code? Transferring Microsoft Authenticator to a new phone using a QR code involves opening the app on your old phone, enabling Cloud backup, installing the app on your new phone, and then setting it up by scanning the QR code or manually entering the account details.

Account and Authenticator Management

13. How do I reset my Blizzard password without an Authenticator? To reset your Blizzard password without an Authenticator, visit the Battle.net account recovery portal, select the Forgot password option, enter the email address or phone number associated with your Battle.net account, and follow the prompts to reset your password.

14. Can you use Blizzard Authenticator on multiple accounts? The Battle.net Authenticator can only be attached to one account, meaning you will need a separate authenticator for each Battle.net account you wish to secure with two-factor authentication.

15. Does Blizzard still sell Authenticators? As of 2019, Blizzard Entertainment no longer manufactures or offers physical Authenticator devices, shifting focus to the mobile app version for two-factor authentication, which provides the same level of security in a more convenient form.