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How to Change Your Ubisoft Account on Xbox: A Comprehensive Guide

So, you want to change the Ubisoft account linked to your Xbox. It’s a common situation, whether you’ve accidentally linked the wrong account, want to consolidate your gaming libraries, or just need to start fresh. While direct swapping isn’t always straightforward, this guide will walk you through the process, covering all the angles, from unlinking accounts to potentially transferring games. Let’s dive in!

The core of changing your Ubisoft account on Xbox involves unlinking the existing account and then linking the desired account. You’ll need to work primarily through the Ubisoft account management website. Be prepared to contact Ubisoft Support if things get complicated, especially when dealing with game transfers.

Steps to Unlink Your Ubisoft Account from Xbox

Identify the Currently Linked Ubisoft Account: Before you can change anything, you need to know which Ubisoft account is linked to your Xbox. Head to the Account Information webpage on the Ubisoft website.
Log In: Log in to the Ubisoft account you believe is linked to your Xbox account. If you’re unsure of the password, use the password recovery options. If you can’t access the account at all, Ubisoft support will be necessary.
Navigate to Linked Accounts: Once logged in, scroll down to the “Linked accounts” section. Here, you’ll see a list of platforms connected to your Ubisoft account, including Xbox.
Unlink the Xbox Account: If your Xbox account is indeed listed, you’ll see an “Unlink” button. Click this button. Warning: Ubisoft might display a warning about potential consequences of unlinking, such as losing access to certain content or features. Read this carefully before proceeding.
Confirm Unlinking: You’ll likely be prompted to confirm the unlinking process. Follow the on-screen instructions to finalize the removal of the link between your Ubisoft and Xbox accounts.

What Happens After Unlinking?

After successfully unlinking, your Xbox account is no longer associated with that specific Ubisoft account. This means that any games, progress, or content tied to the Ubisoft account will no longer be directly accessible through your Xbox account. However, this doesn’t mean you’ve lost the games forever. We’ll address game transfers later.

Linking a New Ubisoft Account to Your Xbox

Now that you’ve unlinked the old account, you can link your Xbox to the correct or new Ubisoft account.

Log In (or Create) the Desired Ubisoft Account: Log into the Ubisoft account you want to link to your Xbox. If you don’t have one, create a new Ubisoft account.
Launch a Ubisoft Game on Xbox: Start any Ubisoft game on your Xbox. This will usually trigger a prompt to link your Ubisoft account.
Follow the On-Screen Instructions: The game will guide you through the process. It will typically involve entering your Ubisoft account credentials (email and password) within the game interface.
Verify the Link: After entering your credentials, the game should confirm that your Xbox account is now linked to the specified Ubisoft account.

What if the Game Doesn’t Prompt Me?

If the game doesn’t automatically prompt you to link accounts, try accessing the game’s settings menu. Look for an option related to “Ubisoft Connect,” “Linked Accounts,” or something similar. From there, you should be able to initiate the linking process manually. You can also attempt this through the Ubisoft Connect app on Xbox, if available.

Important Considerations: Game Transfers and Ubisoft Support

Unlinking and relinking accounts is the basic process. However, the biggest concern is usually preserving your game library and progress. Unfortunately, Ubisoft doesn’t offer a simple “transfer all” button.

Can You Transfer Games Between Ubisoft Accounts?

The answer is complicated. Ubisoft may be able to transfer your game to your other Ubisoft account under “certain circumstances“. This is not guaranteed and requires contacting Ubisoft Support.

How to Request a Game Transfer:
- Open a support case from the Ubisoft account where the game is currently registered.
- Submit a valid proof of purchase for each game you want to transfer. This could be a receipt, a screenshot of your order history, or any other documentation that proves you own the game on that account.
- Clearly explain why you want to transfer the game to the other Ubisoft account.
Limitations of Game Transfers: Even if Ubisoft approves the transfer, keep in mind:
- Progress Might Not Transfer: Ubisoft explicitly states that in-game content like rewards, challenges, achievements, or progress cannot be transferred. You’ll likely be starting from scratch in each game.
- Not All Games Are Transferable: Ubisoft doesn’t guarantee that every game can be transferred. The decision is made on a case-by-case basis.

When to Contact Ubisoft Support

You should contact Ubisoft Support in these situations:

You’re having trouble unlinking your Xbox account from the old Ubisoft account.
You can’t remember the credentials for the Ubisoft account linked to your Xbox.
You want to request a game transfer between Ubisoft accounts.
You encounter any errors or unexpected behavior during the linking/unlinking process.

Other Potential Issues

Ubisoft Account Already Linked: If you receive an error message saying your Xbox account is already linked, it means it’s connected to another Ubisoft account. You’ll need to identify and unlink that other account first.
Two-Factor Authentication (2FA): If you have 2FA enabled on your Ubisoft account, make sure you have access to your 2FA method (authenticator app, email, phone) before attempting to unlink or link accounts.
Region Restrictions: Be aware of potential region restrictions. If your Ubisoft account and Xbox account are registered in different regions, it might cause issues with linking or accessing content.

Frequently Asked Questions (FAQs)

Here are 15 frequently asked questions related to changing your Ubisoft account on Xbox, designed to provide even more clarity and address common concerns.

How do I find out what Ubisoft account is linked to my Xbox? Sign in to https://account.ubisoft.com/account-information. Scroll down to “Linked accounts.” Verify that your Ubisoft account is linked to Xbox.
Can I transfer my Ubisoft games to another account? Under certain circumstances, Ubisoft may be able to transfer your game. Open a support case from the Ubisoft account the game is currently registered on and submit a valid proof of purchase with your case.
Can I switch the game activation on Ubisoft to another account? In some cases, it is possible to transfer ownership between Ubisoft accounts. However, in-game content cannot be transferred. Contact Ubisoft Support!
How do I unlink my old Ubisoft account from my Xbox? Navigate to the Account Information tab, and you will see Linked Accounts at the bottom of the page. Next, click the Unlink button under the platform you wish to unlink from your Ubisoft Account.
How do I transfer my Ubisoft account to another email? Go to the Account Information page and log in. In the Private information section, choose Edit, then Change next to your email address, and choose Send.
How do I connect to a different Ubisoft account? Log in to the Account Information webpage. Scroll down to the Linked accounts section. Select Link under the Xbox logo and follow the on-screen instructions.
Can I transfer my Rainbow Six Siege account from PS4 to Xbox? Rainbow Six Siege supports cross-progression between all platforms for almost all of your in-game progression. All other progress, such as Battle Pass progression or Clearance Levels, are fully shared between all platforms you own the game on, after linking platform accounts.
Can you share Ubisoft+ on Xbox? No, home console sharing is not allowed for Ubisoft+ benefits.
How do I delete my Ubisoft account? Go to the Account Information page. In the Close your Ubisoft Account section, choose “Close.” You may be asked to verify your account.
Why does it say my Ubisoft account is already linked? It means that your Xbox profile is linked to another Ubisoft account and before you can link it to your current account, it needs to be unlinked. Submit a ticket through Ubisoft’s website.
Can you use the same Ubisoft account on Xbox and PS5? Yes. Launch Ubisoft Connect from any Ubisoft game and login with your credentials.
Can you link accounts on Rainbow Six Siege? Yes, cross-progression is supported between all available platforms for Rainbow Six Siege. You can make use of these features by linking your platform accounts for the game to the same Ubisoft account.
Can I use the same phone number for two Ubisoft accounts? No. A number can only be associated with one Ubisoft account at a time.
Does Ubisoft delete inactive accounts? Ubisoft may close long-term inactive accounts. You will be notified by email if they begin the process of closing your inactive account.
Can you merge Ubisoft accounts? Ubisoft currently does not support merging Ubisoft accounts. However, under certain circumstances, they may be able to transfer your game to your other Ubisoft account.

Conclusion

Changing your Ubisoft account linked to your Xbox can be a bit of a process, but by following these steps, you should be able to successfully unlink and relink your accounts. Remember to be patient, gather your proof of purchase information if you need to request game transfers, and don’t hesitate to contact Ubisoft Support if you encounter any issues. Always prioritize securing your accounts with strong passwords and two-factor authentication.

Beyond the immediate issue of account management, understanding the broader implications of game ownership, digital rights, and the evolving landscape of cross-platform play is crucial. Organizations like the Games Learning Society (GamesLearningSociety.org) are dedicated to researching and promoting the educational and social benefits of gaming, including responsible digital citizenship and navigating the complexities of online ecosystems.

How do I change my Ubisoft account on Xbox?