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How Do I Check My Dodo Internet? A Comprehensive Guide

Checking your Dodo internet connection involves a few key steps to ensure everything is working as it should. The process typically combines physical checks of your modem, verifying your connection status, and using diagnostic tools. Here’s a breakdown of how to effectively check your Dodo internet connection:

1. Visual Inspection of Your Modem:

The first step is a basic visual check of your Dodo modem. This involves looking at the indicator lights on the front of the device. These lights provide a quick overview of your internet status:

Power Light: This should be on and solid to indicate that your modem is receiving power.
WAN/ADSL/Sync Light: The specific label might vary slightly, depending on your connection type. If you have an ADSL, FTTN, or FTTB connection, the DSL light should be on. For FTTP, FTTC, HFC, or FW connections, the WAN light should be on. This light usually indicates a successful synchronization with your internet service provider.
Internet Light: This light shows that your modem is connected to the internet. It should be solid green or white when everything is working properly. If it’s red or off, it signals a connection problem.
WLAN Light: This light indicates that your Wi-Fi is enabled. The light should be on if you intend to connect wirelessly.

If you have an nbn connection box, it should also have four lights, and all of them should be on when working correctly.

2. Checking Your Device’s Connection:

After checking your modem, it’s important to verify if your devices are connected to the Wi-Fi network:

Wi-Fi Enabled: Make sure the Wi-Fi on your computer, smartphone, or other device is turned on.
Connected Network: Confirm that your device is connected to the correct Wi-Fi Name (SSID) for your Dodo modem. You can find this on the sticker on the back or bottom of your modem. The same sticker will display the Wi-Fi Password (case-sensitive).

3. Using My Dodo Portal to Track Usage and Connection:

Dodo offers an online portal, My Dodo, that allows you to track your internet usage. While it does not provide a real-time “connection check,” it can confirm if your account is active and help monitor your data:

Log In to My Dodo: Access the My Dodo portal through their website and use your account details to log in.
Check Usage: Once logged in, click the “view usage” tab to monitor your internet usage. Note that there can be a delay of up to 2 hours before recorded usage is visible.
Track Modem Delivery: If you are waiting on a new modem, log in to your My Dodo account and click on the “CHECK ORDER STATUS” feature, then click “TRACK MY DEVICE” to track delivery. Hardware tracking may be slightly delayed.

4. Speed Test:

To assess the speed of your Dodo internet, you can use online speed test tools:

Speedtest.net: Visit Speedtest.net (powered by OOKLA) in your web browser to quickly test your internet speed. This tool measures your download and upload speeds, providing a benchmark to gauge performance.

5. Troubleshooting Connection Issues:

If you have problems connecting to the internet, try these troubleshooting steps:

Reset Connection: Turn off your modem and any connected devices (computers, phones etc.) and leave them off for 60 seconds. Turn both devices back on and allow a few minutes for them to reconnect.
Check Router Connection: Ensure that all cables connected to your modem are secure. Loose cables can be a common reason for connection issues.
Reboot Your Network: Rebooting your modem and router refreshes your connection to your ISP, which may clear certain errors.
Look For a Solid Internet Light: Check the light labelled WAN, Internet or with a globe icon on your modem. It should be solid and is usually white or green when it is functioning normally.

By systematically performing these checks, you can diagnose and resolve many common Dodo internet problems. If problems persist, it’s best to contact Dodo customer support for further assistance.

Frequently Asked Questions (FAQs)

Here are some frequently asked questions to help you better understand how to manage and troubleshoot your Dodo internet connection.

1. What lights should be on on my Dodo modem?

On a working Dodo modem, the Power, WAN/ADSL/Sync, Internet, and WLAN lights should all be on. The DSL light should be on for ADSL, FTTN, and FTTB connections, while the WAN light should be on for FTTP, FTTC, HFC, or FW connections. If all lights are not on, this indicates a problem with the modem or connection.

2. Why is my Dodo internet not connecting?

There are several reasons why your Dodo internet might not be connecting. Common causes include:

Wi-Fi turned off on your device or modem.
Problems with the modem or router, such as a glitch.
Loose or faulty cables.
A more technical issue with the network or ISP.

3. How do I find my Dodo Wi-Fi password?

The Wi-Fi Name and Wi-Fi Password for your Dodo modem can be found on a sticker located on the back or bottom of the modem. The password is case-sensitive, so enter it exactly as shown on the sticker.

4. How do I connect to Dodo Wi-Fi?

To connect wirelessly to your Dodo Wi-Fi:

Find the Wi-Fi Name on the sticker on your modem.
On your device, select this Wi-Fi Name from the available networks.
Enter the Wi-Fi Password when prompted.

5. How can I track the delivery of my Dodo modem?

You can track the delivery of your Dodo modem by logging into your My Dodo account. Click on “CHECK ORDER STATUS”, then “TRACK MY DEVICE”. Be aware that tracking information might be slightly delayed.

6. How can I find my modem in my house?

Trace the telephone or cable wire from the wall plate to the first device in the chain. If this device has visible antennas or multiple ethernet ports, you likely have a combination modem and router.

7. What carrier does Dodo use for mobile services?

Dodo Mobile is powered by the Optus network, covering 98.5% of the Australian population.

8. How do I activate my Dodo service?

To activate your Dodo Mobile SIM, visit dodo.com/activate.

9. Why does my internet connect, but still not work?

If your internet is connected but not working, it could be due to:

A problem with your router or modem.
Loose cables or connections.
Technical issues with your internet service provider.
Restarting your modem and router and then reconnecting your devices might solve the issue.

10. How do I know if my modem is receiving the internet signal?

The internet light on your modem (often labeled WAN, Internet, or a globe icon) indicates whether it is receiving an internet signal. A solid white or green light indicates a working connection.

11. How can I test my Wi-Fi speed?

You can use a free, browser-based speed test like Speedtest.net. It measures download and upload speeds.

12. What is the difference between a router and a modem?

A modem connects your home to the internet, while a router creates the network within your home. The modem is like a gateway that allows your router to share the internet signal with your devices.

13. What color should my modem’s internet light be?

The internet light on your Dodo modem should be solid green or white when it is functioning normally. If the light is red or off, there is likely an issue with the connection.

14. Is Dodo considered a good internet provider?

In recent ISP satisfaction surveys, Dodo generally falls in the middle of the pack compared to other NBN providers. While not consistently the best rated, it provides a generally satisfactory service to many customers.

15. Does Dodo offer WiFi calling?

Yes, Dodo offers WiFi Calling to customers on select plans, allowing calls and texts over a WiFi network. Please check their website for details about this service.

How do I check my Dodo internet?