How do I contact Nintendo about an order?

To contact Nintendo about an order, you can visit their website at support.nintendo.com or call their Consumer Assistance Hotline at 1-800-255-3700, which is available from 6 a.m. to 7 p.m., Pacific Time, Monday – Sunday. You can also use the Live Chat Button on their website to get assistance with your order or any other Nintendo-related inquiries.

Contacting Nintendo

You can contact Nintendo directly through various channels, including their website, phone, or live chat, to get assistance with your order or any other Nintendo-related inquiries.

Ordering and Shipping

The following are some frequently asked questions about contacting Nintendo and ordering from them:

1. How long does it take Nintendo to process an order?: Most items will be back in stock and available for processing within 3-4 days, and you should plan for one week processing for back-ordered items.
2. How do I cancel a processing order on Nintendo?: If your order has not been shipped, please contact Nintendo for support; if it has already been shipped, you will need to refuse delivery or return the package to Nintendo with a written request to refund or exchange the items you ordered.
3. Can you cancel a purchase on Nintendo?: All sales (including pre-purchases) are final, so please be sure that you meet all the download requirements for your game before you place your order.
4. How to Contact Nintendo Europe Customer Support: You can visit the Nintendo website and look for the contact us section to get the contact information for Nintendo Europe Customer Support.
5. Can Nintendo purchases be refunded?: Nintendo is unable to provide refunds or exchanges for mistaken purchases, so please be sure to read the game descriptions and check out the screen shots available through the Nintendo eShop before making purchases.
6. How long does it take for Nintendo to email you?: Emails usually arrive within 1-2 hours, so check your spam/junk email folder to see if the email is there, and make sure there are no filters in your email account that may be blocking emails from @accounts.nintendo.com.
7. How long is delivery from Nintendo?: Please allow 2-3 working days for delivery, and note that no deliveries take place on a Sunday or Bank Holiday.
8. How long does it take for Nintendo to send an email?: Emails usually arrive within 1-2 hours, so verify that the email address associated with your Nintendo Network ID is correct, and update it if needed.
9. Is Nintendo support 24 hours?: Nintendo consumer support is available Monday through Sunday, from 6 A.M. to 7 P.M., but not 24 hours.
10. Why is Nintendo support chat closed?: Nintendo has made the decision to close their customer support forums since there are many other ways to easily contact Nintendo, and any consumers who need support are encouraged to visit support.nintendo.com/contactus to find the best contact option for their specific situation.
11. How do I report something to Nintendo?: To report ROM sites, emulators, Game Copiers, Counterfeit manufacturing, or other illegal activities, please email Nintendo at [email protected], and to report illegal use of Nintendo trademarks, or for any other legal inquiry or concern, please email them at [email protected].
12. Is Nintendo customer support good?: Nintendo’s phone support is available between 9 a.m. and 10 p.m. ET every single day, and it has proven to be exceptional in testing, with all of the company’s phone agents being friendly, answering questions in about 5 minutes, and exhibiting a solid understanding of Nintendo products.
13. Does Nintendo have an online service?: Yes, Nintendo Switch Online is a paid service that launched on September 18, 2018, and it lets members enjoy online play in compatible Nintendo Switch games, access a selection of classic NES games with online functionality, back up save data for most games, and use additional features for the Nintendo Switch Online.
14. Where is my order Nintendo?: If you were logged in (or created) a Nintendo Account when placing your order, you can check the status of your order by logging in to My Nintendo Store (using your Nintendo Account) and visiting the My Account section, where you can view the ‘Orders‘ section.
15. How do I check my Nintendo shipping?: After you complete the order, you will be sent an email confirming that your order was received, and once the shipping preparations are complete, you will be sent an email with a tracking number for your delivery, which you can use to track and check your My Nintendo Store order in My Account page > My Orders > View Order.