How to Create an Ascension Account: A Comprehensive Guide
Creating an account with Ascension allows you to access their various online services, from managing your healthcare information to scheduling appointments. The process is straightforward, but it’s important to follow each step carefully to ensure a smooth setup. Here’s a detailed guide on how to get started.
Creating Your Ascension ID
The first step in accessing Ascension’s online services is to create an Ascension ID. This unified login will give you access to various patient portals and other features.
Step-by-Step Guide:
- Navigate to the Ascension ID Portal: Open your web browser and go to member.ascensionpersonalizedcare.com. This is the dedicated portal for creating your Ascension ID.
- Select “Sign Up”: On the landing page, locate and click on the “Sign Up” button. This will initiate the account creation process.
- Enter Your Information: You’ll be prompted to enter personal information, which typically includes:
- Full Name: Ensure your full name is entered accurately as it appears in your medical records.
- Email Address: Provide a valid and accessible email address. This will be used for account verification and communication.
- Password: Create a strong and unique password that you can easily remember. Follow any guidelines provided on the portal about password requirements, such as length and character types.
- Agree to Terms: You’ll need to agree to Ascension’s terms of use and privacy policies. Make sure you review these carefully before proceeding.
- Select “Sign Up” Once all the information is entered correctly, click on the “Sign Up” button to submit the information.
- Verify Your Email: Following your registration, Ascension will send you an email containing a six-digit verification code. Check your inbox (and possibly your spam folder) for this email.
- Enter the Verification Code: Return to the portal and enter the six-digit code to verify your email. This is a critical step for activating your account.
- Complete Account Setup: Once your email is verified, your Ascension ID is created, and you can access various services offered by Ascension.
Frequently Asked Questions (FAQs)
Here are some frequently asked questions to provide further clarity and assistance regarding creating and managing your Ascension account.
1. Can I create an Ascension account through the mobile app?
Yes, Ascension provides mobile apps for both Apple and Android devices. To create an account through the app, download it from the App Store (Apple devices) or Google Play (Android devices). After opening the app, locate the sign-up option, typically found on the login page and follow the on-screen instructions. Be prepared to enter your name, email, and create a password. You’ll also need to agree to the terms of use.
2. What is an Ascension Online Care account, and how is it different?
Ascension Online Care is a service that allows you to connect with healthcare providers virtually. The Ascension ID is a unified login for all Ascension patient portals and services. While using an Ascension ID may be related to accessing the Ascension Online Care service, they are not the same. You may need an Ascension ID to use online care services.
3. How do I log in to Ascension Online Care?
To log in to Ascension Online Care, you can visit the website ascensiononlinecare.org/loginConsumer.htm directly or use the Ascension mobile app. Use your Ascension ID username and password you created during your account set up.
4. Does Ascension use Epic for electronic health records?
Yes, Ascension Wisconsin has implemented Epic Systems for its electronic health records and billing platforms. This allows your medical information to be securely managed within this system. It has already rolled out at the legacy Columbia St. Mary’s hospitals and clinics, and is expanding to other locations.
5. What is an MRN, and how does it relate to my Ascension account?
An MRN or Medical Record Number is a unique identifier assigned to you within an electronic health record (EHR) system like Epic. While you may not directly interact with your MRN through your Ascension account, it’s crucial for healthcare providers to access your medical history and information accurately. You typically don’t need this number to create an account, but having it readily available can help in connecting your Ascension account to your medical information.
6. What if I forget my Ascension ID password?
If you forget your password, you can reset it through the “Forgot Password” link on the login page of your account or the Ascension ID portal. You will likely need to follow prompts to verify your identity through the email address associated with your account to set up a new password.
7. Is my data secure on the Ascension platform?
Ascension utilizes various security measures to protect your personal and health information. This includes encryption, access controls, and compliance with healthcare data protection laws, like HIPAA. However, it’s advisable to use strong passwords, manage your login details carefully, and to familiarize yourself with their privacy practices.
8. How can I make changes to my personal information in my Ascension account?
Once logged in, you can typically access your profile settings to update personal details. This could include your address, phone number, email, and other relevant information. If you have issues with updating details, it is recommended to contact their customer service.
9. Can I link my existing health insurance to my Ascension account?
Ascension does not directly manage health insurance plans through member accounts. However, your insurance information may be accessible to your healthcare providers through the Epic System. For information about insurance you can visit healthcare.gov, and log in to your account to view or make changes to your plan.
10. Is Amita Health part of Ascension?
AMITA Health was a joint venture between Ascension and AdventHealth but is no longer operational. As of 2021, Amita operated many hospitals and clinics but has since been dissolved. Ascension and AdventHealth are now operating their facilities separately.
11. How do I cancel my Ascension Personalized Care plan?
To cancel or make changes to your Ascension Personalized Care (APC) plan, you should do so through the healthcare.gov website, not directly through your Ascension account. Log in to your account on the site to manage your plan.
12. How do I unsubscribe from healthcare related services from Ascension?
If you want to unsubscribe or cancel your current healthcare plan, you should do so through your specific provider or through the Covered California account or healthcare.gov, depending on where you purchased your plan. Keep in mind that you may be required to provide advance notice for such changes.
13. What if I encounter problems while creating my Ascension account?
If you face issues during the account creation process, such as not receiving a verification code, the best step is to contact Ascension’s customer support team. Usually, contact information is available on their website, where you can find FAQs, support tickets, or contact by phone.
14. What does the dissolution of Amita Health mean for my Ascension account?
The dissolution of Amita Health does not directly impact your Ascension ID account. You will still be able to use your account to access services from the facilities now owned by Ascension or Advent Health.
15. Why is Ascension facing financial losses?
Ascension has recently reported significant financial losses due to inflationary pressures, which have increased expenses. This has affected their profitability, but this does not impact the general use of your Ascension account.