How do I delete my child’s EA account?

To delete your child’s EA account, you will need to contact EA Support directly and request the account deletion, as this action cannot be performed by yourself through the account settings. The process typically involves reaching out to EA Support through your account and following their instructions to ensure the account is properly deleted, which may include verifying your relationship to the child and confirming your intention to delete the account.

Understanding EA Account Management

Managing an EA account, especially for a child, requires understanding the various options and restrictions provided by EA. From creating and managing child accounts to upgrading them when the child reaches the appropriate age, EA offers several tools and guidelines to help parents and guardians control their child’s gaming experience.

Creating and Managing Child Accounts

When creating a child account on the EA app, it’s essential to choose a password that’s different from your own and to keep the account ID and password in a safe place. If you forget the password later, you can reset it through the EA app by clicking on “Forget your password?” and following the prompts.

Frequently Asked Questions

1. How do I change my EA account from child to adult? To change your EA account from child to adult, you first need to ensure you have reached the minimum age requirement in your country or region. Then, log in to your account, and you should receive a notification allowing you to “age up” your account. This process may require you to have your own email associated with the account.

2. Can I delete my old EA account myself? No, you cannot delete your EA account by yourself. You need to contact EA Support to request the deletion of your account. However, if you play EA games on an iOS or Android device, you might be able to delete your game account directly.

3. How do I manage my underage EA account? Managing an underage EA account involves creating the account through the EA app, choosing a secure password, and keeping the account details safe. You can reset the password if needed by using the “Forget your password?” option.

4. How do I delete a linked EA account? To delete a linked EA account, go to the EA Account settings portal, click on Connections, find the account you want to unlink, and click the Unlink button. Be sure to read the disclaimer and understand the implications before proceeding.

5. Can an EA account be deleted if it has been banned? No, EA will not delete an account that has been banned. You will first need to appeal the ban through EA Support.

6. Can I merge EA accounts? In some cases, EA Support may be able to help combine multiple EA Accounts into one, but this process has limitations, such as not transferring game progress.

7. Why is my EA account a child account? Your EA account is a child account if it was created for someone under the minimum age in their country or region. Once the child reaches the minimum age, they can upgrade their account.

8. How do I access my child’s EA account? To access your child’s EA Account, use their EA ID instead of an email address when logging into the EA app.

9. How do I reset my underage EA password? Resetting the password for an underage EA account involves clicking “Forget your password?” in the EA app, entering the child’s EA account ID, and following the prompts.

10. Does EA delete inactive accounts? No, EA does not close inactive accounts if the user has paid entitlements and/or downloaded games. Accounts are typically only cancelled for violations of the Terms of Service or Rules of Conduct.

11. How do I change my EA ID? You can change your EA ID by going to your EA Account and Billing Settings, clicking on the About Me tab, and editing your Basic Information.

12. How do I change my child’s account to a normal account? To change your child’s account, you may need to edit their Google Account information through the Family Link app, or follow the process for upgrading a child account to an adult account if they have reached the minimum age requirement.

13. Does EA have age restrictions? Yes, you must be at least 13 years of age (or the minimum age of your country of residence) to create an EA Account.

14. Can I have two EA accounts on one computer? No, you can only be signed in to one EA account at a time on a computer. To use another account, you will need to sign out of the first one.

15. Why is EA banning accounts? EA bans accounts due to repeated or extreme violations of their Terms of Service or Rules of Conduct. These bans are typically permanent and can only be appealed through EA Support.

By understanding these guidelines and FAQs, parents and guardians can better manage their child’s EA account, ensuring a safe and enjoyable gaming experience. Remember, if you need to delete your child’s EA account, the first step is to contact EA Support directly.