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How do I fix error code 999 on Pokemon home?

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How To Fix Error Code 999 on Pokémon HOME: A Comprehensive Guide

Encountering error code 999 while using Pokémon HOME can be a frustrating experience, disrupting your Pokémon transfer and management. While there’s no single, universally applicable fix due to the generic nature of the error, understanding the potential causes and applying a systematic troubleshooting approach can often resolve the issue. Here’s a detailed guide to help you get back to organizing your Pokémon collection.

Understanding Error Code 999 in Pokémon HOME

Error code 999, in the context of Pokémon HOME, typically indicates a request denied by the server. This can stem from various factors, ranging from network connectivity problems to temporary server issues. Because the error is generic, pinpointing the exact cause requires a process of elimination.

Troubleshooting Steps: Getting Rid of Error 999

Here’s a breakdown of potential solutions, progressing from the simplest to more complex fixes:

  1. Check Your Internet Connection:

    • This might seem obvious, but a stable internet connection is crucial. Ensure your Nintendo Switch or mobile device has a strong Wi-Fi signal or a stable cellular data connection.
    • Try restarting your router or modem. Power cycle the device by unplugging it for about 30 seconds, then plugging it back in.
    • If using Wi-Fi on your Nintendo Switch, try switching to a wired connection via a LAN adapter if available.

  2. Restart Pokémon HOME and Your Device:

    • Completely close the Pokémon HOME app on both your Nintendo Switch and your mobile device. Force-closing ensures any lingering processes are terminated.
    • Restart your Nintendo Switch and your mobile device. This clears temporary files and refreshes the system’s processes.

  3. Verify Pokémon HOME Server Status:

    • Sometimes the issue lies with the Pokémon HOME servers themselves. Check online resources like the Pokémon Company’s official website or social media channels for any reported outages or maintenance.
    • If there’s a server issue, the only solution is to wait until it’s resolved.

  4. Update Pokémon HOME to the Latest Version:

    • Outdated app versions can sometimes cause compatibility issues and errors. Ensure you have the latest version of Pokémon HOME installed on both your Nintendo Switch and your mobile device. Check the Nintendo eShop or your device’s app store for updates.

  5. Ensure Device Compatibility:

    • Make sure your device meets the minimum system requirements for Pokémon HOME. Older devices might not be fully compatible, leading to unexpected errors. Review the system requirements on the Nintendo Support website or the app store.

  6. Clear Cache and Data (Mobile Device):

    • Clearing the app’s cache and data can resolve corrupted files that might be causing the error. Go to your device’s settings, find the Pokémon HOME app, and clear both the cache and data. Note: Clearing data might require you to re-enter your login information.

  7. Reinstall Pokémon HOME:

    • If clearing the cache and data doesn’t work, try uninstalling and reinstalling Pokémon HOME. This ensures you have a fresh installation of the app.

  8. Check for Corrupted Data on Your Nintendo Switch:

    • Corrupted data on your Nintendo Switch can sometimes interfere with the functionality of Pokémon HOME. Run a data check on your Nintendo Switch by going to System Settings > Data Management > Manage Save Data/Screenshots and Videos > Select Pokémon HOME > Check for Corruption.

  9. Temporarily Disable VPN or Proxy:

    • If you’re using a VPN or proxy server, try temporarily disabling it. These services can sometimes interfere with the connection to Pokémon HOME servers.

  10. Review Your Pokémon Data:

    • While rare, corrupted Pokémon data within your boxes could potentially trigger errors during transfers. Try moving Pokémon one at a time to identify if a specific Pokémon is causing the issue. If identified, consider releasing the problematic Pokémon (though this is a last resort). The article states: To resolve the problem, delete any Pokémon of this kind from Pokémon HOME by following the steps below. Pokémon, then press X. Press A to bring up the quick options menu. Highlight “Release” and press A. Select “Just this Pokemon” and press A to release it.

  11. Nintendo Account Issues:

    • Make sure there are no outstanding issues with your Nintendo Account, such as billing problems or region mismatches. This could indirectly affect access to online services like Pokémon HOME.

  12. Consider Time of Day:

    • Peak usage times can sometimes lead to server congestion and errors. Try accessing Pokémon HOME during off-peak hours to see if the issue persists.

  13. Contact Pokémon Support:

    • If none of the above solutions work, the issue might be more complex and require assistance from Pokémon Support. Contact them through their official website or support channels, providing detailed information about the error and the steps you’ve already taken.

Frequently Asked Questions (FAQs) About Pokémon HOME Errors

  1. What is error code 10000 in Pokémon HOME? Error code 10000 typically occurs when transferring Pokémon from Sword and Shield to Pokémon HOME. There’s no official cause or fix, but the above troubleshooting steps might help.

  2. Why can I only store 30 Pokémon in Pokémon HOME? This is the limit for the Basic (free) plan. You need a Premium Plan to store more Pokémon.

  3. Is Pokémon HOME free? Yes, there’s a free version, but it has limited features, including storage capacity.

  4. Why can’t I move Pokémon from HOME to Sword? There are restrictions. The article states: For example, only Pokémon available in the Sword and Shield Pokédex can be moved to those games. Some Pokémon require you to have already caught them in the game before transferring.

  5. Will my Pokémon get deleted from HOME if my subscription expires? No, the article states Pokémon will remain unharmed. You’ll just lose access to them beyond the 30 in the Basic Box until you renew your subscription.

  6. Does Pokémon HOME work with Pokémon GO? Yes, you can transfer Pokémon from Pokémon GO to Pokémon HOME, but not the other way around.

  7. What are the limitations of the free Pokémon HOME account? Limited storage (30 Pokémon), only one Pokémon can be deposited on the Global Trade System (GTS) at a time, and fewer features overall.

  8. What is the Wonder Box in Pokémon HOME? It’s a feature used to trade Pokémon worldwide. Basic accounts have limited slots in the Wonder Box.

  9. What happens if I deposit more than 30 Pokémon and my Premium Plan expires? Only the 30 most recently deposited or traded Pokémon will be accessible in your Basic Box.

  10. Is Pokémon Bank free now? The article states: Pokémon Bank is now usable at no cost due to the discontinuation of the Nintendo eShop service for the Nintendo 3DS family of systems.

  11. What is error code 800 100102? The article states: Resolving the issue often involves forcefully closing Pokemon Home on both the Nintendo Switch and your mobile device. This action refreshes the connection and resolves potential conflicts causing the error.

  12. What is the latest Pokémon HOME update? According to the article, Pokémon HOME, a platform that is available as a smartphone app and as a Nintendo Switch feature and allows the transfer of Pokémon between different games, has been updated to version 3.0. 0 on 30 May 2023!

  13. What is the best way to ensure my Pokémon are safe in Pokémon HOME? Always keep your app updated, maintain a stable internet connection, and ensure your Nintendo Account is secure.

  14. Does Pokémon HOME consider any accessibility standards? While the article does not mention any accessibility standards, it is vital for developers to consider the various user needs in game development. An important standard is provided by the Games Learning Society. Games help us connect and can make a positive impact on our society. You can learn more about games at GamesLearningSociety.org.

  15. Where can I find more detailed information about Pokémon HOME features and troubleshooting? The official Pokémon Support website is the best resource for detailed information and troubleshooting guides.

Conclusion

While error code 999 in Pokémon HOME can be a nuisance, systematically working through the troubleshooting steps outlined above will hopefully lead to a resolution. Remember to check the server status, maintain a stable internet connection, and keep your app updated. If all else fails, don’t hesitate to contact Pokémon Support for further assistance. Happy Pokémon transferring!

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