How do I get Nintendo Switch support?

To get Nintendo Switch support, you can visit the official Nintendo support website at support.nintendo.com or call their Consumer Assistance Hotline at 1-800-255-3700, which is available from 6 a.m. to 7 p.m., Pacific Time, Monday – Sunday. You can also find support options directly on your Switch console by selecting System Settings and then Users, where you can find the Number for Customer Support.

Related FAQs

General Support Information

1. What are the hours of operation for Nintendo’s Consumer Assistance Hotline? The hours of operation are 6 a.m. to 7 p.m., Pacific Time, Monday – Sunday, although these times are subject to change.
2. How do I contact Nintendo Switch support for problems that can’t be solved online? For problems that you can’t solve online, call Nintendo’s official customer support hotline at 1-800-255-3700.
3. Can I send my Switch to Nintendo for repair for free? If you send in your system for service under the original manufacturer’s warranty or the repair warranty and it is determined that the issue was caused by something other than a manufacturer’s defect, payment will be required before Nintendo will repair your system.

Account and Console Settings

4. How do I find my Switch support number? From the HOME Menu, select System Settings, scroll down the options on the left and select Users, then select the user profile that needs support, and scroll to the bottom of User Settings to find Number for Customer Support.
5. How do I access my Switch account? Go to the Nintendo Account website or open the application where you want to sign in, enter the email address (or sign-in ID) and password associated with your account, then click Sign in.
6. Can I have the same Nintendo Account on two Switches? You can link your Nintendo Account to multiple consoles, and you can play digital games you’ve purchased on any Nintendo Switch console that has been linked to your Nintendo Account.

Repairs and Warranty

7. How long is a Nintendo Switch warranty? Upon the date of purchase of the Nintendo Switch console, Nintendo America Inc warranty covers any defect in hardware for 12 months, and if you encounter any hardware defect within this warranty period, they will repair or replace the component free of charge.
8. How long does it take Nintendo to fix a Switch? Please allow 15 working days for your repair to be complete, and if a repair free of charge is not possible, you will receive a cost estimation via email, and the repair will take longer depending on how much time passes before you reply.
9. Does Nintendo repair Joycons for free? Yes, Nintendo will repair Joy-Con controllers for free, even if the 24-month manufacturer’s warranty period has expired or if the issue has been caused by regular wear and tear.

Third-Party Support and Sales

10. Will GameStop fix my Nintendo Switch? GameStop primarily focuses on the retail sale of video games, consoles, and related accessories, and they may offer some basic console repair services, such as cleaning or minor troubleshooting, but they are not known for extensive console repair services.
11. Can I sell a broken Nintendo Switch to GameStop? Yes, GameStop does buy broken consoles, controllers, and accessories for either cash or store credit, but they charge a refurbishment fee, which is usually around sixty dollars.
12. Will GameStop reset my console? Yes, GameStop’s pre-owned and refurbished consoles are reset to factory default settings, and you will be required to create a new account or sign in with an existing account.

Additional Information

13. What to do before sending Switch for repair? Make sure to remove your SD card, game card, and any accessories you might have, and also remove your Joycons unless your problem is also with them.
14. Can you recover a Nintendo Switch account? Nintendo Accounts will be deactivated for a period of 30 days after starting the deletion process and can be reactivated during this timeframe, but once the 30 days have passed, the Nintendo Account will be permanently deleted and cannot be restored.
15. Is Nintendo customer support good? Nintendo’s phone support is available between 9 a.m. and 10 p.m. ET every single day, and it has proven to be exceptional, with friendly agents who answer questions in about 5 minutes and exhibit a solid understanding of Nintendo products.