Reactivating Your Ubisoft+: A Comprehensive Guide

So, you’re ready to jump back into the world of Ubisoft+? Excellent choice! Whether you let your subscription lapse intentionally or were caught off guard by a billing issue, reactivating it is usually a straightforward process. Here’s how you do it:

The primary method for reactivating your Ubisoft+ subscription depends on where you initially subscribed:

• Ubisoft Connect PC or Ubisoft Store: If you subscribed directly through Ubisoft’s platform, head to the “My Subscription” page within your Ubisoft account. You should find an option to “Renew” or “Reactivate” your membership there. You may be prompted to update your payment information if that was the cause of the cancellation.

• Third-Party Platforms (ABYA, Luna, Xbox): For subscriptions managed through other platforms, you’ll need to reactivate them through their respective interfaces. This typically involves logging into your account on the platform (ABYA, Luna, or Xbox) and navigating to the “Subscriptions” or “Membership” section to manage or renew your Ubisoft+ access.

Understanding Why Your Subscription Might Be Inactive

Before you dive into reactivating, it’s wise to understand why your subscription lapsed in the first place. Common reasons include:

• Payment Issues: Expired credit cards, insufficient funds, or other billing errors are the most frequent culprits.
• Accidental Cancellation: It’s easy to mistakenly click the wrong button in the account settings.
• Manual Cancellation: You might have intentionally cancelled to take a break or try other gaming services.
• Account Suspension: In rare cases, Ubisoft might suspend your account due to suspicious activity.

Knowing the reason helps you prevent future interruptions. For example, if it was a payment issue, make sure your billing information is up-to-date.

Steps to Reactivate, Step-by-Step

Let’s break down the reactivation process for each platform:

1. Ubisoft Connect PC / Ubisoft Store:

*   **Log In:** Open **Ubisoft Connect PC** or visit the **Ubisoft Store** website and log in to your account. *   **Navigate to "My Subscription":** Click on your profile icon and select **"My Subscription"**. *   **Review Subscription Status:** The page will display your subscription status. If it's inactive, there should be a **"Renew"** or **"Reactivate"** button. *   **Update Payment Information (if needed):** If prompted, update your credit card information or other payment details. *   **Confirm Reactivation:** Follow the on-screen instructions to finalize the reactivation process. *   **Verify Activation:** After reactivation, check your subscription status again to confirm that it is active. 

2. Xbox:

*   **Sign In:** Sign in to your **Microsoft account** on your **Xbox console** or through the **Microsoft website**. *   **Access Subscriptions:** On the console, go to **"Settings"**, then **"Account"**, and then **"Subscriptions"**. On the website, go to **"Services & subscriptions"**. *   **Find Ubisoft+:** Locate your **Ubisoft+** subscription in the list. *   **Renew Subscription:** Follow the prompts to renew your subscription. You may need to update your payment information. *   **Confirm Activation:** Verify that your **Ubisoft+** subscription is active in your account settings. 

3. Luna:

*   **Log In:** Sign in to your **Amazon account** on the **Luna website**. *   **Manage Subscriptions:** Go to **"Your Memberships & Subscriptions"**. *   **Locate Ubisoft+:** Find **Ubisoft+** in your list of subscriptions. *   **Reactivate Subscription:** Follow the prompts to reactivate. You might need to update your payment information. *   **Confirm Activation:** Check your subscription status to ensure that **Ubisoft+** is active. 

4. ABYA:

*   **Log In:** Log in to your **ABYA account** on the **ABYA platform**. *   **Access Subscriptions:** Navigate to the **"Subscriptions"** section. *   **Renew Ubisoft+:** Locate your **Ubisoft+** subscription and follow the instructions to renew it. *   **Update Payment Information (if needed):** If prompted, update your credit card information or other payment details. *   **Confirm Reactivation:** Verify that your **Ubisoft+** subscription is active. 

Troubleshooting Reactivation Issues

Sometimes, reactivating your subscription might not go as smoothly as planned. Here are a few common issues and how to troubleshoot them:

• Payment Declined: Ensure your credit card information is correct and up-to-date. Contact your bank to rule out any issues on their end.
• Error Messages: If you encounter error messages, try clearing your browser’s cache and cookies, or try a different browser.
• Subscription Still Shows as Inactive: Give the system some time to update. Sometimes, it takes a few minutes for the reactivation to process fully. If it still shows as inactive after an hour, contact Ubisoft Support or the support team of the platform you subscribed through.
• Account Linking Issues: If you are reactivating on Xbox, double-check that your Microsoft account is correctly linked to your Ubisoft account. Unlinking and relinking the accounts might resolve the problem.
• Contacting Support: Don’t hesitate to contact Ubisoft Support or the support team of the platform you subscribed through if you encounter persistent issues.

Preventing Future Lapses

Once you’ve successfully reactivated your Ubisoft+ subscription, take steps to prevent it from lapsing again:

• Keep Payment Information Updated: Regularly check your payment information and update it before your credit card expires.
• Set Up Payment Reminders: Many banks and credit card companies offer reminders before your card expires.
• Monitor Your Email: Keep an eye out for emails from Ubisoft regarding your subscription status and billing.
• Consider Automatic Renewal: If available, enable automatic renewal to avoid accidental cancellations.

The Value of Ubisoft+

Ubisoft+ offers access to a vast library of games, including new releases, classic titles, and DLC. It’s a cost-effective way to experience a wide range of Ubisoft’s offerings. Whether you are interested in stealth action in Assassin’s Creed, tactical gameplay in Rainbow Six, or the open worlds of Far Cry, Ubisoft+ provides a wealth of gaming experiences. Plus, exploring these games can even offer hidden educational benefits, which are extensively explored by researchers associated with the Games Learning Society at GamesLearningSociety.org.

Frequently Asked Questions (FAQs)

1. How do I know if my Ubisoft+ subscription is active?

Log in to your Ubisoft account on the Ubisoft Connect PC app or the Ubisoft Store website. Go to the “My Subscription” page. It will clearly state whether your subscription is active or inactive. On other platforms like Xbox or Luna, check your subscription settings within your Microsoft or Amazon account, respectively.

2. What happens to my game progress if my Ubisoft+ subscription expires?

Your game progress is usually saved to the Ubisoft cloud. If you resubscribe, or purchase the game, you can continue where you left off, as many games support cross-progression.

3. Can I reactivate my Ubisoft+ subscription if my account was suspended?

If your account was suspended due to failed login attempts, waiting 20-60 minutes between new sign-in attempts should help lift the temporary ban. If your account was suspended for other reasons, you need to resolve the issue with Ubisoft Support before reactivating your subscription.

4. I reactivated my Ubisoft+ subscription, but I still can’t access the games. What should I do?

First, ensure that your Ubisoft Connect PC app is running in online mode. Then, try restarting the app. If the problem persists, verify that the Microsoft account used on Xbox is correctly linked to the Ubisoft account where the subscription was purchased. Contact Ubisoft Support if it still does not work.

5. How do I find my Ubisoft+ activation key?

Ubisoft+ subscriptions are usually activated automatically upon purchase. Activation keys are generally not required. If you need to find a key for a game you purchased separately, go to the “My Games” section in your Ubisoft account information page.

6. Will Ubisoft delete my account if my Ubisoft+ subscription expires?

No, Ubisoft will not delete your account solely because your Ubisoft+ subscription has expired. However, Ubisoft may delete long-term inactive accounts (inactive for several years), but you will be notified via email beforehand and given the opportunity to prevent the closure.

7. Can I cancel my Ubisoft+ subscription and reactivate it later?

Yes, you can cancel your subscription and reactivate it at any time, provided your account is in good standing.

8. What happens if I have a game through Ubisoft+ and then purchase it separately?

If you purchase a game that you previously had access to through Ubisoft+, you gain full ownership of the game, including continued access even if you unsubscribe from Ubisoft+.

9. How do I change my payment method for Ubisoft+?

Go to the “My Subscription” page in your Ubisoft account settings. You should find an option to “Edit Payment Method”.

10. Can I use Ubisoft+ on multiple devices?

Ubisoft+ is typically linked to a single account. You can access games on multiple devices using the same account, but you cannot share a single subscription across multiple accounts simultaneously.

11. What is the refund policy for Ubisoft+?

Refund policies for Ubisoft+ vary depending on the platform you subscribed through. Check the specific terms and conditions of the Ubisoft Store, Xbox, Luna, or ABYA, as applicable.

12. What is the 6-month rule for Ubisoft account deletion?

Ubisoft has clarified that while their Terms of Use mention the possibility of deleting accounts inactive for six months, they have never deleted accounts inactive for less than four years. They also send multiple email notifications before deleting an inactive account.

13. How do I fix a suspended Ubisoft account due to failed login attempts?

Wait 20-60 minutes between login attempts. Repeated failed attempts trigger a temporary security suspension.

14. What happens to my in-game items and progress when my Ubisoft+ subscription expires?

If the game supports cross-progression, your in-game items and progress should be saved to the cloud and available if you resubscribe or purchase the game.

15. Why is my Ubisoft account already linked to another account?

If the Xbox account you are trying to link is already linked to a different Ubisoft account, you will see an error. Unlink the wrong Ubisoft account from your Xbox account before linking the correct one.