How to Report a Problem in Merge Dragons: A Comprehensive Guide

Encountering a glitch, bug, or other issue while playing Merge Dragons! can be frustrating. Whether your progress is hampered, you’ve lost items, or the app is simply misbehaving, it’s crucial to know how to effectively report the problem and get the help you need. Here’s your comprehensive guide to reporting issues in Merge Dragons! and getting back to merging in no time.

How to Directly Report a Problem in Merge Dragons!

The primary method for reporting a problem is through the in-game Support feature. This ensures your query is directed to the appropriate team with all necessary game data readily available. Here’s a step-by-step guide:

1. Open the Game: Launch Merge Dragons! on your device.
2. Navigate to Settings: Tap the gear icon located in the upper right corner of the screen. This will open the Game Settings menu.
3. Find the Support Button: In the Settings menu, locate and tap the “Support” button. This button typically features a question mark or a similar icon.
4. Browse FAQs: Before submitting a ticket, the game will direct you to their Frequently Asked Questions (FAQs). Review these thoroughly to see if your issue is already addressed. Many common problems have readily available solutions.
5. Contact Support: If your issue isn’t resolved by the FAQs, you’ll usually find a “Contact Us” or “Submit a Ticket” option within the Support menu. This will allow you to describe your issue in detail and include any relevant screenshots or video.
6. Provide Details: In the contact form, be as detailed and specific as possible. Include the following information:
   • A clear description of the problem you are experiencing.
   • When the issue occurred.
   • What actions you were taking before it happened.
   • Your Player ID (usually located in the Settings menu or within the Support interface).
   • Any screenshots or videos that can help illustrate the problem.
7. Submit Your Ticket: Once you’ve filled in all the necessary information, submit your support ticket.

What Happens After Submitting a Ticket?

After submitting your ticket, you will typically receive an automated confirmation email acknowledging receipt. From there, the Merge Dragons! Support Team will review your request and work on a solution. Be aware that response times can vary, with most players reporting a response within 24 to 48 hours, especially during events or busy periods. Be patient, but follow up if you do not receive a response within the expected timeframe.

Frequently Asked Questions (FAQs) About Reporting Problems in Merge Dragons!

Here are some common questions players have regarding reporting issues, troubleshooting, and general game support:

1. How Long Does it Take for Merge Dragons Support to Respond?

As mentioned earlier, expect a response within 24 to 48 hours on average. However, response times can sometimes be longer during busy periods, especially around event launches. If your issue is time-sensitive, like during a crucial event, it’s still vital to report it as soon as possible.

2. How Do I Fix Merge Dragons if it’s Not Working Properly?

If you’re experiencing performance issues, try the following troubleshooting steps:

• Restart Your Device: A simple restart often clears temporary glitches.
• Force Close the App: Force close the Merge Dragons! app and any other background apps.
• Update the App: Ensure you have the latest version of Merge Dragons! from the Google Play Store (for Android) or the App Store (for iOS).
• Clear Cache (Android): Go to your device’s settings, find the Merge Dragons! app, and clear its cache.
• Uninstall/Reinstall the App: As a last resort, uninstalling and reinstalling the app can sometimes resolve persistent issues. Note: This can lead to loss of unsynced progress so be sure to have cloud save on.

3. How Do I Reset My Game Progress in Merge Dragons?

If you completely want to reset or restart your game, which means clearing all progress and data:

• Go to Game Settings.
• Scroll down and find the “Privacy Settings” tab.
• Select the “Delete My Data” option.
• Note: This action is irreversible, and you will lose all your progress.

4. How Do I Contact Gram Games Directly?

While it’s best to use the in-game support, you can also reach Gram Games through these channels:

• Email: [email protected]
• Postal Address: Gram Games, 100 Cambridge Grove, Hammersmith, London UK, W6 0LE.
• Phone: +44 (0) 203 906 6116

5. Does Merge Dragons Have Live Chat Support?

Yes, Merge Dragons! has a Live Chat option available, usually within the Support menu, for real-time assistance. Be aware that live chat availability can depend on the game’s current support load and time of day. If you do not see live chat, emailing is your next best option.

6. Can I Undo a Merge in Merge Dragons?

Unfortunately, merges cannot be reversed in Merge Dragons!. Deleted objects and chests that have been opened cannot be recovered. Be careful when merging items.

7. What is the Goal in Merge Dragons?

The ultimate goal in Merge Dragons! is often to achieve the highest level of items, create Wonders, and obtain the most powerful Dragons. Players also enjoy expanding their Camp and completing all levels.

8. Can I Skip a Challenge in Merge Dragons?

Yes, you can skip a quest once every 12 hours. Skipping a quest costs 45 Dragon Gems, or you can wait 3 hours for a free skip. However, skipping a quest does not count towards upgrade completion or reward you.

9. Can I Transfer My Merge Dragons Account to Another Device?

Yes, using Cloud Save you can synchronize your save across multiple devices. To do this:

• You need a Facebook account for authentication.
• Make sure you save your game often, so that your cloud saves are up to date.

10. How Do I Update Merge Dragons?

To update the app:

• For Android: Go to the Google Play Store, tap Menu, then My apps & games. Find Merge Dragons! and tap Update.
• For iOS: Go to the App Store, tap your profile, scroll to find Merge Dragons!, then tap Update if available.

11. How Can I Get More Money/Coins in Merge Dragons?

One of the best methods is Fruit Tree Farming in camp. Create farms with at least 5 fruit trees of the same type. This is the most effective way of generating coins and will allow for smoother game play.

12. How Can I Get Free Dragon Gems in Merge Dragons?

You can obtain free Dragon Gems by:

• Completing Quests to find Purple Dragon Stars. Tap the stars to get Gems.
• Occasionally, special events will have free gem offers for a short period. Keep an eye out for these.

13. Can I Play Merge Dragons Without WiFi?

Yes, Merge Dragons! can be played offline without an internet connection. However, make sure you eventually connect to WiFi to sync your Cloud Save progress.

14. Why is Merge Dragons So Addictive?

The game’s addictive nature is largely attributed to the way the camp map expands and reveals new items. Players are constantly motivated to discover new things and earn more rewards which fuels the game’s constant loop.

15. What Happens When You Clear All the Fog in Merge Dragons?

Once you clear all the fog, you may encounter Dead Land. Use Life Orbs to heal these tiles with Life Essence. This helps you clear these areas and unlock more of your map.

Conclusion

Reporting an issue in Merge Dragons! is a straightforward process, and knowing how to do it effectively will significantly enhance your playing experience. Remember to be as detailed as possible when submitting your support ticket, and be patient while waiting for a response. By utilizing the provided tips and information, you will be well-prepared to handle any issues that may arise and continue enjoying the captivating world of Merge Dragons!.