How to Return an Accidentally Purchased Game on Xbox

To return an accidentally purchased game on Xbox, you can request a refund on your Xbox order history page by selecting the relevant item, choosing Request a refund, providing the reasons for your request, and submitting it, as long as you meet the refund eligibility criteria, which includes making the request within 14 days of purchase and not having played the game for more than 2 hours. The refund process typically takes a few business days to complete, after which the refund amount will be credited back to your original payment method, such as your credit card or Xbox account balance.

Returning a Game on Xbox: A Step-by-Step Guide

Understanding the Refund Policy

The Xbox refund policy allows you to request a refund for a game purchase if you meet certain conditions, including making the request within 14 days of purchase and not having played the game for more than 2 hours.

Frequently Asked Questions

1. Can I refund a game I accidentally bought on Xbox?: Yes, you can refund a game on Xbox if you request a refund within 14 days of purchase and have not played the game for more than 2 hours.
2. How do I refund a game on Xbox?: To refund a game on Xbox, go to your order history page, select the relevant item, choose Request a refund, provide the reasons for your request, and submit it.
3. Can I refund an Xbox game after 14 days?: Most purchases are not eligible for a refund after 14 days, but you can still submit a refund request and it will be reviewed.
4. How long can you have a game before you can refund it?: You can refund a game if you have not played it for more than 2 hours and the refund request is made within 14 days of purchase.
5. How many times can you refund the same game on Xbox?: You can only refund a game once per Xbox account per calendar year, so use your refund wisely.
6. Can I refund a game I already downloaded?: If you have started to download or stream the purchased content, you will not be eligible for a refund unless the content is faulty.
7. Do Xbox refunds go back to credit card?: Yes, refunds go back to the original payment method, which can be a credit card, debit card, or Xbox account balance.
8. How long does it take Xbox to accept refund?: Refunds are typically processed within 3 to 5 business days after approval.
9. Can I return an Xbox without a receipt?: No, you need a receipt to return an Xbox console, and the console must be in its original condition with all contents and accessories.
10. Where is purchase history on Xbox?: You can find your purchase history on Xbox by going to Profile & system > Settings > Account > Payment & billing > Order history.
11. Can I ungift a game on Xbox?: If the recipient already has the game or doesn’t want it, you can return the item for a refund by going to your order history page.
12. Can I buy the same game after refund?: Yes, you can purchase the same game again after refunding it, but make sure the refund has been approved first.
13. Can you buy the same game twice on Xbox?: Each Xbox console must have its own copy of a game, so if you want to play the same game on multiple consoles, you need to purchase a separate copy for each console.
14. Can I refund a game a second time?: Yes, you can refund a game a second time if you meet the refund eligibility criteria, but be aware that abusing the refund policy may result in account restrictions.
15. Are online games refundable?: Digital goods like games and in-game purchases are not refundable unless they are faulty or you are eligible for a refund under applicable law.