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How to Send Feedback to Fortnite: A Comprehensive Guide

Sending feedback to game developers is crucial for the evolution and improvement of any game, and Fortnite is no exception. Whether you have a suggestion for a new feature, want to report a bug, or simply share your thoughts on the current gameplay, your feedback is valuable. But how exactly do you send feedback to Fortnite? The good news is that Epic Games offers several avenues for players to communicate their experiences and suggestions. Here’s a detailed breakdown of how you can make your voice heard:

Direct In-Game Feedback: The Quickest Route

The most straightforward way to report issues or provide feedback is directly within the game itself. Here’s how:

Access the Menu: While in the Fortnite lobby or during a match, click on the menu icon, usually found in the upper-left corner of your screen.
Locate Reporting/Feedback: In the menu, you’ll find an option labeled REPORTING/FEEDBACK. Click on it.
Select Feedback Type: A new screen will appear with various tabs. Choose the Feedback Type tab and select REPORT PLAYER if you wish to report a player or look for other options like Submit Feedback to report bugs or gameplay-related issues.
Choose a Reason and Player (If Applicable): If reporting a player, select the reason you want to report them and then choose the player’s name from the list of recent players. If submitting general feedback, select a category that accurately reflects the subject of your feedback.
Submit: In the SUBMIT tab, click ACCEPT to send your report or feedback. A confirmation message will appear.
Finalize: Click SEND REPORT or the submit button to complete the process.

This in-game system is ideal for reporting issues you encounter while playing, such as glitches or player misconduct. It’s a streamlined approach that often allows Epic Games to address the issue quickly.

Leveraging Social Media: A Public Platform

Another great way to get your feedback heard is by using social media. Epic Games actively engages with the community on various platforms, making it a viable way to share your thoughts publicly:

Twitter: Post your feedback using the hashtag #FortniteFeedback and tag @FortniteGame. This is an excellent way to participate in community discussions and bring your suggestions directly to the game’s official Twitter account.
Facebook: Like and follow the official @FortniteGame page and share your thoughts in the comments sections of relevant posts or by creating your own posts with relevant hashtags.
Instagram: Follow @Fortnite on Instagram and engage with their content by commenting on posts or using relevant hashtags.
YouTube: Subscribe to the official Fortnite YouTube channel, participate in the comment sections, and share your thoughts about specific content and game updates.
Reddit: Engage in the discussions on the various Fortnite subreddits, including:
- Battle Royale Reddit: For general Battle Royale feedback and discussions.
- Competitive Reddit: For feedback regarding competitive gameplay and balancing.
- Mobile Reddit: For feedback specific to the mobile version of the game.
- Creative Reddit: For feedback relating to Fortnite Creative mode.

While social media provides a public forum, it’s important to maintain a respectful and constructive tone when providing feedback.

Epic Games Support: Direct Communication

For more direct and detailed feedback, contacting Epic Games Support is a suitable approach.

How to Contact Epic Support:

Go to the Epic Games Help Page: Navigate to the Epic Games Help page using your web browser.
Use the Search Bar: Type a detailed description of the issue or feedback you want to provide in the search bar.
Read the Articles: Review the search results for any existing articles that might answer your questions or provide solutions.
Click Contact Us: If you haven’t found a satisfactory answer or need more help, click the Contact Us button located on the page.

This will lead you to a form to submit your question or feedback directly to the support team. Be as specific as possible when describing your issue. This ensures that your query is handled efficiently.

Epic Games Support Email

If direct email is your preference, you can contact Epic Games using the following email address:

[email protected] – Use this address for general inquiries about the Epic Games store, Epic Games client, or any games published by Epic, including Fortnite.

When using email, remember to include detailed information about your feedback or issue. Epic Games aims to respond to inquiries within the following time frames:

24 hours for critical issues
48 hours for urgent issues
3 days for high-priority issues

Epic Games Support Phone Number

You can contact Epic Games Customer Service directly via their phone number:

+1(888) 596-1938

This can provide more immediate assistance for certain pressing matters.

Participating in Surveys: Shape Future Updates

Epic Games often uses surveys to gather player feedback. To ensure you are eligible to receive these surveys:

Log in to Your Epic Games Account: Access your Epic Games account via the website.
Select User Icon: Click on your User Icon, located in the upper-right corner of the screen.
Go to Account: Click on Account.
Account Settings: In the left column, choose Account Settings.
Verify Email: Make sure your email address is verified and accurate.
Email Preferences: In the left column, select Email Preferences.
Check Survey Options: Place checkmarks next to any options for surveys or promotional emails.
Confirm Email Communication: In the COMMUNICATIONS tab, ensure you’re subscribed to emails and that “Survey Emails” is checked.

By opting into surveys, you provide invaluable insights that can influence the direction of future updates.

FAQs About Sending Feedback to Fortnite

Here are some Frequently Asked Questions (FAQs) related to sending feedback to Fortnite:

1. How long does it take for Epic Games to respond to feedback?

Epic Games aims to respond within 24 hours for critical issues, 48 hours for urgent issues, and within three days for high-priority issues. However, response times may vary based on the volume of requests.

2. What kind of feedback is most helpful to Epic Games?

Detailed, specific feedback is the most helpful. Instead of saying “the game is bad,” explain what specific aspect you dislike or have an issue with. Clearly explain your thought process or the particular bug you have encountered.

3. Can I report a bug through social media?

While you can report bugs on social media, using the in-game reporting system or Epic Games Support is the more effective way to ensure it reaches the developers directly. Social media platforms are better for creating public discussion.

4. Will I get banned for falsely reporting a player?

Epic Games is no longer banning for false reporting, but the player you reported falsely will still be kicked from the game. It’s better to avoid false reports as much as possible.

5. Can I submit feedback anonymously?

No, it is not possible to submit feedback completely anonymously. When reporting in-game, you are still submitting it through your account. If you contact support or use social media, your ID will be attached to your submission.

6. What if I have a suggestion for a new feature?

Submit new feature suggestions through the in-game feedback system, social media, or by contacting Epic Games Support. Detail why you think the feature would improve the game.

7. What if my issue isn’t listed in the feedback options?

Choose the option that most closely matches your issue or use the “General Feedback” option and describe your issue or feedback as specifically as possible.

8. Can I get a refund if I don’t like a purchase in Fortnite?

Fortnite offers a refund policy. If you have been charged for unwanted purchases in the U.S., apply for a refund at www.fortniterefund.com/file-a-claim. The deadline is January 17, 2024.

9. Is there a dedicated chat support for Fortnite?

Yes, in-game voice chat options are available. You can manage voice chat settings through the Social Menu in the Lobby. However, Epic Games doesn’t offer a traditional text-based chat support.

10. How do I get Fortnite Crew?

You can subscribe to Fortnite Crew directly inside the game via the Item Shop or Battle Pass tab.

11. Can I merge two Fortnite accounts?

No, there is currently no way to merge two Epic Games accounts. Epic Games Player Support cannot assist with these types of requests.

12. How do I recover my Epic Games account?

If you have lost access to the email address currently associated with your Epic account, you should contact your email service provider for help to recover your account. Once you can, ensure you protect it through unique passwords and enabling 2FA.

13. How do I enable 2FA (Two-Factor Authentication) on Fortnite?

You should enable 2FA for your Epic Games account for improved security. Visit the Epic Games website or app to set this up.

14. Why is Fortnite asking for my birthday?

Epic Games rolled out “cabined” accounts on December 7 for younger players, which require a Date of Birth for a safe and inclusive experience.

15. Is Epic Games customer service available 24/7?

Yes, their services are operated 24/7. They provide dashboards to monitor live games and technical support whenever you need it.

By utilizing these various methods to provide feedback, you are actively contributing to the development and overall improvement of Fortnite. Your feedback matters!

How do I send feedback to Fortnite?