How to Set Up SMS Protect on Overwatch 2: A Comprehensive Guide

Initially, setting up SMS Protect was mandatory to play Overwatch 2, a security measure implemented by Blizzard to combat disruptive behavior and enhance account security. However, the policy has evolved. While the initial requirement sparked controversy, particularly regarding prepaid phone plans and potential exclusion of some players, Blizzard has since adjusted its stance. This guide will walk you through the process of enabling SMS Protect (if available and desired), explain its purpose, and address common questions surrounding the topic.

Activating SMS Protect (If Applicable)

The ability to actively “set up” SMS protect directly may not be available for all accounts. Blizzard rolled back the mandatory requirement for many players. However, if prompted or desired, here’s how the process generally works:

1. Log in to your Battle.net account.
2. Navigate to Account Details. This is usually found within your account management settings on the Battle.net website or desktop app.
3. Look for the Phone Number section.
4. Click the button to Add Phone Number (if available).
5. Enter your phone number, including the correct area code. Ensure the country code matches the registered country of residence on your Battle.net account.
6. Click Continue. Blizzard will send a verification code to your phone number via SMS.
7. Enter the verification code in the designated field on the Battle.net website or app.
8. Your account should now be verified and SMS Protect (if applicable) will be enabled.

Important Considerations

• Unique Number: A phone number can only be linked to one Battle.net account at a time. This is a measure to discourage smurfing (creating multiple accounts to play against less experienced players).
• Phone Number Type: While Blizzard initially excluded many prepaid phone plans, they’ve since expanded support. However, some prepaid, landline, or VOIP (Voice over Internet Protocol) numbers may still be ineligible.
• Account Eligibility: Players who owned Overwatch before June 9, 2021, with an already connected Battle.net account, generally do not need to add a phone number to play Overwatch 2.

Understanding the Purpose of SMS Protect

SMS Protect was introduced as a security measure with two primary goals:

• Accountability: By linking a phone number to an account, players are theoretically held more accountable for their in-game behavior. Disruptive behavior, such as cheating, toxicity, or harassment, can lead to account penalties, potentially affecting the associated phone number.
• Account Security: SMS Protect adds an extra layer of security to your Battle.net account. It can be used to:
  • Receive notifications about suspicious login attempts.
  • Be alerted if your password has been changed.
  • Receive alerts when security features are altered on your account.
  • Help recover your account if you forget your password or lose access.

Navigating the Evolving Policy

Blizzard’s decision to initially mandate SMS Protect faced considerable backlash. Concerns centered on:

• Accessibility: The requirement excluded players who didn’t own a mobile phone or used unsupported phone plans.
• Privacy: Some players were uncomfortable providing their phone number to a gaming company, citing privacy concerns and potential for misuse of personal information.
• Effectiveness: Some argued that SMS Protect wouldn’t effectively deter cheating or toxicity, as players could bypass it using burner phone services.

In response to the community feedback, Blizzard revised its policy, removing the phone number requirement for many existing players. However, the system remains in place for some accounts, particularly those created after a certain date or those engaging in certain activities that trigger the requirement.

Frequently Asked Questions (FAQs)

1. Do I still need a phone number to play Overwatch 2 in 2024?

It depends. If you played the original Overwatch on a connected Battle.net account after June 9, 2021, you likely do not need to provide a phone number. New accounts or accounts created after that date might still be subject to the requirement.

2. Why does Overwatch 2 keep asking for my phone number even though I’ve played before?

This could be due to a few reasons:

• Your Battle.net account might not be properly linked to your Overwatch 1 account.
• You might be logging in with a different Battle.net account than the one you used to play Overwatch.
• Blizzard might have re-enabled the requirement for your specific account due to certain circumstances. Contact Blizzard Support for clarification.

3. Can I use a prepaid phone number for Overwatch 2?

While initially restricted, Blizzard has expanded support for prepaid phone plans. However, some prepaid plans may still be ineligible depending on the mobile carrier’s policies.

4. Why am I not receiving the verification code from Battle.net?

Several factors could be preventing you from receiving the SMS verification code:

• Incorrect Phone Number: Double-check that you entered your phone number correctly, including the area code and country code.
• Blocked Numbers: Ensure you haven’t blocked Blizzard’s number or any shortcodes used for SMS verification.
• SMS Blocking Apps: Disable any apps that might be blocking SMS messages.
• Network Issues: Temporary network issues with your mobile carrier could be delaying the delivery of SMS messages. Try again later.
• Full Inbox: Your SMS inbox may be full, preventing new messages from being received. Delete old messages.

5. Can I use a Google Voice or other VOIP number for Overwatch 2?

Generally, no. Blizzard typically does not accept VOIP (Voice over Internet Protocol) numbers for SMS Protect. They require a valid mobile phone number.

6. What if I don’t have a mobile phone or can’t use my phone number?

If you absolutely cannot provide a valid phone number, and you are still subject to the SMS Protect requirement, you may be unable to play Overwatch 2. Contact Blizzard support for assistance; they may have alternative solutions in specific cases.

7. Is SMS Protect mandatory for all Blizzard games?

No. SMS Protect is not mandatory for all Blizzard games. It depends on the game and specific in-game features. Some games may require it for certain features, while others may not require it at all. For example, World of Warcraft might require a phone number for features like the Group Finder.

8. How do I remove my phone number from my Battle.net account?

1. Log in to your Battle.net account.
2. Navigate to Account Details.
3. Find the Phone Number section.
4. Click the Remove button next to your phone number.
5. Follow the on-screen instructions to confirm the removal.

Note: Removing your phone number may impact your ability to access certain features or games that require SMS Protect.

9. Is my phone number safe with Blizzard?

Blizzard states that they use your phone number solely for security purposes and to enforce their policies. However, as with any online service, there’s always a potential risk of data breaches. Review Blizzard’s privacy policy for more information.

10. What happens if I change my phone number?

You’ll need to update your phone number on your Battle.net account as soon as possible. Follow the steps outlined above for adding a phone number to replace the old one. This ensures you continue to receive security notifications and can recover your account if needed.

11. Can I use the same phone number on multiple Battle.net accounts if I don’t play Overwatch 2 on all of them?

No. A phone number can only be linked to one Battle.net account, regardless of which games you play on those accounts.

12. What if I’m getting unwanted text messages from Blizzard?

First, ensure these messages are genuinely from Blizzard and not a phishing attempt. If they are legitimate and unwanted, check your Battle.net account settings for notification preferences and disable any unwanted SMS alerts.

13. I keep getting logged out of Overwatch 2. Could this be related to SMS Protect?

While being logged out frequently is unlikely to be directly caused by SMS Protect, ensure your phone number is correctly linked to your account. If suspicious activity is detected, Blizzard may require you to verify your identity via SMS, which could lead to temporary lockouts.

14. Does SMS Protect prevent cheating in Overwatch 2?

SMS Protect aims to deter cheating by linking accounts to phone numbers, making players more accountable. However, it’s not a foolproof solution, as cheaters can still find ways to bypass the system. It’s one component of Blizzard’s overall anti-cheat strategy.

15. Where can I learn more about gaming and its impact on society?

Consider exploring resources like the Games Learning Society, found at https://www.gameslearningsociety.org/. The Games Learning Society offers insights into the educational and social aspects of gaming.

By understanding the SMS Protect system, its purpose, and the evolving policies surrounding it, you can navigate the process effectively and ensure a secure and enjoyable experience in Overwatch 2.