How do I speak to EA support?

To speak to EA support, you can start by visiting the EA Help website and selecting the Contact Us option, which will prompt you to log in with your EA Account credentials, and then you can choose to call, email, or chat with an EA Advisor. You can also call the EA customer support number at 1-650-628-1500, which is available Monday through Friday from 10 a.m. to 6 p.m. PT, or use the EA live chat feature, which is available 24 hours a day, seven days a week.

Getting Started with EA Support

To get started with EA support, you can visit the EA Help website and follow the prompts to contact an EA Advisor.

Frequently Asked Questions

EA Support Contact Options

1. What is the EA customer support number? The EA customer support number is 1-650-628-1500, and it is available Monday through Friday from 10 a.m. to 6 p.m. PT.
2. How do I use EA live chat? To use EA live chat, simply visit the EA Help website, select the Contact Us option, and then choose the chat option.
3. What are the EA support hours? The EA support hours vary depending on the day and time, with full staffing from 10AM to 6PM, Monday to Friday, and reduced staffing during mornings, evenings, and weekends.

EA Account and Login Issues

4. Why can’t I access my EA account? If you are having trouble accessing your EA account, try resetting your password or waiting 90 minutes and trying again.
5. How do I connect to EA online? To connect to EA online, simply go to the EA Account sign-in page, choose the option to sign in using your platform credentials, and fill in the required information.

Games and Server Issues

6. What do I do if I cant connect to EA servers? If you are having trouble connecting to EA servers, try restarting your router, turning your router off and then unplugging it, or trying a different Domain Name System (DNS).
7. Are EA servers working? You can check the status of EA servers on the EA website, which will indicate if there are any current outages or issues.

EA Play and Refunds

8. Does EA accept refunds? Yes, EA accepts refunds for eligible full game downloads and participating third-party titles purchased on the EA app or Origin.
9. What is EA Play? EA Play is a membership program that allows you to try out select new release games for up to 10 hours with no commitment.

EA Support Location and Availability

10. Where is EA support located? EA support is located in Austin, Texas, as well as other locations around the world.
11. Is EA support open on weekends? Yes, EA support is available on weekends, although the hours may be limited, and you can call or chat with an EA Advisor for assistance.

EA Account Management

12. Where is my EA account? You can find your EA account information on the EA app by clicking the menu icon, selecting Settings, and then My account.
13. How do I manage my EA account? You can manage your EA account by visiting the EA website, signing in with your EA Account credentials, and then accessing the My Account page.

Additional Support Options

14. What is the phone number for Origin support? The phone number for Origin support is 888-292-4037, and it is available 24 hours a day, seven days a week.
15. Why won’t EA send me a verification code? If you are not receiving a verification code from EA, you may need to speak with an EA support adviser who can assist you further with the issue.