How to Turn Off WOW Internet

To turn off your WOW Internet service, simply call 877-MOVE-WOW and a customer service representative will guide you through the process of settling your bill, disconnecting your service, and returning any rented equipment. This straightforward process ensures a hassle-free experience when you decide to cancel your internet service, whether you’re switching providers or no longer need internet access.

Understanding Your WOW Internet Service

Before diving into the specifics of turning off your WOW Internet, it’s essential to understand the basics of your service, including how to manage your account, troubleshoot common issues, and navigate the equipment provided by WOW!.

Managing Your Account and Equipment

• Returning Your Modem: To return your WOW modem, first, remove all wires, connectors, and cables from the equipment. Then, place the equipment in a shipping box and visit the nearest WOW store to drop it off. If there’s no WOW store near you, you can contact customer support to arrange for the equipment to be picked up.
• Accessing Your Router: To access your WOW router, type 192.168.0.1 in your browser. This will take you to the device administration page where you can customize your network name and password by following the instructions in the install wizard.

Frequently Asked Questions (FAQs)

1. How do I fix my WOW Internet connection?

• First, check that your coaxial cable, power, Ethernet/USB, and modem connections are tight. Next, verify that the modem has power by checking if the power light is lit up. If there are no lights on the modem, ensure it’s plugged into an active power outlet, try a different power outlet, or bypass the surge protector.

1. What is the phone number for WOW customer service?

• You can reach WOW customer service at 1-855-940-4969 or send an email to [email protected] for assistance with your service, including reporting a number that may have been blocked in error.

1. How do I bypass suspended internet service?

• The most effective ways to bypass internet restrictions include using a VPN, a proxy, or a smart DNS service. However, these methods may have varying degrees of effectiveness and legality depending on your situation and location.

1. What is the password for the WOW router?

• The default login for the WOW router is typically admin as the username and password as the password (both are case-sensitive). You can change these in the device administration page for security.

1. What do the lights on the WOW modem mean?

• A steady green light means the modem is on and connected to the cable Internet network. Flashing lights usually indicate the modem is synchronizing. If the lights are off, check your cable connections and contact WOW! technical support if the issue persists.

1. Can I cancel WOW internet anytime?

• Yes, you can cancel your WOW internet service at any time by calling WOW! Customer Care or disconnecting your service, subject to payment of an Early Termination Fee (ETF) and any accrued charges.

1. Does WOW charge for the router?

• WOW! offers the option to rent a modem/router for a monthly fee ($14.00) or buy your own compatible equipment. Buying your own can be more cost-effective in the long run.

1. Do I need a router for the WOW modem?

• While WOW! provides a modem, you may need a separate router for WiFi connectivity. You can lease a WOW! Whole-Home WiFi solution or use your own router, provided it’s compatible with WOW! services.

1. Why won’t my WOW modem connect?

• First, ensure all connections are secure, then check the power light on the modem. If there’s no power, try a different outlet or bypass any surge protectors.

1. Why won’t my WOW modem connect to the internet?

   • Try resetting your modem by unplugging it, waiting 10 seconds, and plugging it back in. If you’re using a VPN, disconnect it to see if it’s the cause of the issue.

2. Why am I having trouble connecting to my internet?

   • Check for physical connectivity issues such as loose cables or an inactive network interface card. Ensure your WiFi is enabled and you’re connected to the correct network.

3. Can I use my own modem with WOW?

   • Yes, WOW! allows the use of your own modem, provided it’s compatible with their services. Using your own equipment can be a cost-effective option.

4. What’s a good WiFi name?

   • Choose a WiFi name that’s unique and secure. Some suggestions include humorous names like “Pretty Fly For a WiFi” or “Wu-Tang LAN.”

5. Can I use WiFi if my service is suspended?

   • If your service is suspended, you might still be able to use WiFi on your devices through other networks, but you won’t be able to access the internet through your WOW! service.

6. Can I temporarily suspend my internet service?

   • Many ISPs, including WOW!, offer options to pause your service temporarily, though the specifics, such as the duration and any associated fees, can vary. You typically need to be up to date on your bills and may have to request the hold in advance.

By understanding how to manage your WOW Internet service, from connecting and troubleshooting to canceling and returning equipment, you can make the most out of your internet experience. Whether you’re a new customer or considering switching providers, knowing the ins and outs of your service can save you time and hassle in the long run.