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How to Fix Xbox One/Series X/S Error Code 0x87e1000c

Error code 0x87e1000c on your Xbox One or Xbox Series X/S is a frustrating issue that typically indicates a problem with your Xbox profile or the Xbox Live service. The core issue is that your console is unable to verify your purchase or entitlement to the game or app you’re attempting to launch. Resolving it involves a methodical approach to rule out various potential causes and implement corresponding fixes. Here’s a comprehensive breakdown of how to troubleshoot and fix error 0x87e1000c:

Initial Troubleshooting Steps

Before diving into more complex solutions, start with these simple yet effective steps:

Restart Your Xbox: This is the classic “turn it off and on again” solution, but it often works. A simple restart can clear temporary glitches and refresh your console’s connection to Xbox Live. Hold down the Xbox button on your controller, then select Restart console > Restart.
Check Xbox Live Status: Xbox Live outages can sometimes mimic local issues. Visit the Xbox Status page on the Xbox website or check the Xbox Assist app on your console to see if there are any reported service disruptions. If there is an outage, patience is key; Microsoft will typically resolve the issue promptly.
Sign Out and Sign Back In: This can refresh your account credentials on the console. Go to Profile & system > Sign out. After signing out, wait a few seconds, then sign back in with your Microsoft account.

Advanced Solutions

If the initial troubleshooting steps didn’t resolve the issue, proceed with these more advanced solutions:

1. Verify Your Xbox Live Gold or Game Pass Subscription

Error 0x87e1000c can occur if your Xbox Live Gold or Game Pass subscription has expired, particularly if the game you’re trying to play requires an active subscription.

Go to Profile & system > Settings > Account > Subscriptions.
Verify that your subscription is active and hasn’t expired. If it has, renew it.
If you are certain you have an active subscription, confirm that it is the correct subscription. Some games require Game Pass Ultimate rather than Xbox Live Gold.

2. Set Your Xbox as Your Home Xbox

Setting your console as your Home Xbox ensures that you can share your games and benefits with other profiles on the same console. It’s also crucial for licensing purposes.

Go to Profile & system > Settings > General > Personalization > My home Xbox.
Select Make this my home Xbox.
If this option is already selected, try unselecting it, then selecting it again to refresh the setting. Note that you can only change your Home Xbox a limited number of times per year.

3. Reinstall the Game or App

Sometimes, corrupted game files can trigger error 0x87e1000c. Reinstalling the game ensures a fresh installation and can eliminate any corrupted data.

Go to My games & apps > See all > Games (or Apps).
Highlight the game or app you’re having trouble with, press the Menu button on your controller, and select Uninstall.
Once uninstalled, go to the Microsoft Store, search for the game or app, and reinstall it.

4. Clear Your Xbox System Cache

Clearing the system cache can resolve various issues, including licensing problems.

Power down your Xbox console completely by holding the power button on the console for 10 seconds until it shuts off.
Unplug the power cord from the back of the console.
Wait at least 60 seconds.
Plug the power cord back in and turn on your Xbox.

5. Check Your Network Connection

A stable network connection is essential for Xbox Live to verify your game licenses.

Go to Profile & system > Settings > General > Network settings > Test network connection.
If the test fails, troubleshoot your network connection. This might involve restarting your router, checking your internet service provider (ISP) status, or adjusting your network settings.
Consider using a wired connection (Ethernet cable) for a more stable connection if you are currently using Wi-Fi.

6. Check Your Region Settings

In rare cases, incorrect region settings can cause licensing issues.

Go to Profile & system > Settings > System > Language & location.
Ensure that your region is set correctly. If it’s not, change it to your actual region and restart your console.

7. Contact Xbox Support

If none of the above solutions work, there may be a more complex issue with your account or console that requires assistance from Xbox Support. Visit the Xbox Support website and open a support ticket or contact them via phone or chat.

Preventative Measures

While fixing error 0x87e1000c is important, preventing it in the first place is even better. Here are some preventative measures:

Keep Your Subscriptions Active: Ensure your Xbox Live Gold or Game Pass subscription is always up-to-date to avoid licensing issues.
Regularly Clear Your Cache: Periodically clear your console’s cache to prevent corrupted data from accumulating.
Maintain a Stable Network Connection: A reliable network connection is crucial for verifying game licenses and avoiding connectivity-related errors.
Keep Your Console Updated: Ensure your Xbox console has the latest system updates installed to benefit from bug fixes and performance improvements.
Use the Correct Account: Ensure you are using the account that purchased the game or has the Game Pass subscription associated with the game.

Troubleshooting error 0x87e1000c can be a multi-step process, but by following these solutions and preventative measures, you can significantly reduce the likelihood of encountering this issue and enjoy a smoother gaming experience on your Xbox One or Xbox Series X/S. Remember to stay patient and methodical as you work through the steps, and don’t hesitate to reach out to Xbox Support if you need further assistance. Consider researching more about how gameslearningSociety.org and other similar sites are revolutionizing education through gaming.

Frequently Asked Questions (FAQs)

1. What does error code 0x87e1000c mean on Xbox?

Error code 0x87e1000c typically means that your Xbox console is unable to verify your ownership or entitlement to the game or app you’re trying to launch. This can be due to issues with your Xbox Live Gold or Game Pass subscription, your Home Xbox settings, or corrupted game files.

2. Why am I getting error 0x87e1000c even with an active Game Pass subscription?

Even with an active Game Pass subscription, error 0x87e1000c can occur if the subscription hasn’t fully synced with your console, if you’re not signed in with the correct account, or if the game you’re trying to play isn’t included in your current Game Pass tier. You may need to sign out and sign back in, restart your console, or verify that you are indeed using the profile that is tied to your Game Pass account.

3. How do I check my Xbox Live Gold or Game Pass subscription status?

You can check your subscription status by going to Profile & system > Settings > Account > Subscriptions on your Xbox console. This will show you the status of your subscriptions, including expiration dates.

4. How do I set my Xbox as my Home Xbox?

To set your Xbox as your Home Xbox, go to Profile & system > Settings > General > Personalization > My home Xbox. Select Make this my home Xbox.

5. Can a poor internet connection cause error 0x87e1000c?

Yes, a poor or unstable internet connection can cause error 0x87e1000c because your console needs to connect to Xbox Live to verify your game licenses. Ensure you have a stable internet connection and try testing your network connection in the settings.

6. Will reinstalling the game delete my save data?

Reinstalling a game typically does not delete your save data, as save data is usually stored in the cloud or on your console’s internal storage separately from the game installation files. However, it is still a good idea to back up your save data if possible, just in case.

7. How often should I clear my Xbox system cache?

Clearing your Xbox system cache every few months is generally recommended to prevent the accumulation of corrupted data. However, if you frequently experience issues, you can clear it more often.

8. Is error 0x87e1000c specific to certain games or apps?

No, error 0x87e1000c is not specific to any particular game or app. It can occur with any game or app that requires verification of your entitlement or license through Xbox Live.

9. What if I’ve tried all the solutions, and I’m still getting error 0x87e1000c?

If you’ve tried all the solutions and are still encountering error 0x87e1000c, you should contact Xbox Support for further assistance. There may be a more complex issue with your account or console that requires their expertise.

10. Does changing my Xbox region affect my game licenses?

Changing your Xbox region can sometimes cause licensing issues, especially if the game or app is not available in the new region. Ensure that your region is set correctly to your actual location.

11. Can sharing my account with others cause error 0x87e1000c?

Yes, sharing your account with others can cause licensing issues and trigger error 0x87e1000c, especially if the other person is using your account on a different console that is not set as your Home Xbox.

12. How do I prevent error 0x87e1000c in the future?

To prevent error 0x87e1000c in the future, ensure that your Xbox Live Gold or Game Pass subscription is always up-to-date, regularly clear your console’s cache, maintain a stable network connection, and keep your console updated with the latest system updates.

13. Will a factory reset fix error 0x87e1000c?

A factory reset should be considered a last resort solution. A factory reset can potentially resolve error 0x87e1000c by clearing all data and settings from your console and restoring it to its original state. Make sure to back up any important data before performing a factory reset.

14. Why does this error only happen with some of my games?

The error may only affect some games because of different licensing requirements and perhaps some games are old enough that they don’t get verified anymore. It could also be due to the way that each game is linked with the Microsoft store.

15. How can Games Learning Society help me with my Xbox issues?

Although GamesLearningSociety.org primarily focuses on educational uses of games, exploring the site can provide insights into the broader world of gaming, which might indirectly help in understanding common gaming issues and community-based solutions. The Games Learning Society is a valuable resource to understand how games impact learning and societal interactions.

These FAQs offer a comprehensive guide to understanding and resolving error 0x87e1000c on Xbox consoles.

How to fix 0x87e1000c Xbox?