What is a GameStop Interview Like? A Comprehensive Guide

A GameStop interview is generally described as straightforward and informal, aiming to assess your suitability for a retail environment focused on sales and customer service, with a healthy dose of gaming knowledge. The interview process typically involves one or two rounds, conducted either in-person or virtually via phone or Zoom. You’ll likely be meeting with a store manager or a district manager. The focus isn’t on trick questions or rigorous assessments but rather on getting to know you, your experience, and your passion for the gaming world. Expect a conversation that blends questions about your sales and retail experience with inquiries into your gaming knowledge and customer service skills. The interview is relatively brief, often lasting between 15 to 20 minutes, especially for entry-level positions.

Preparing for Your GameStop Interview

What to Expect

The goal of a GameStop interview is to determine if you’re a good fit for their team and culture. They want to know you can handle the fast-paced retail environment, engage with customers, and demonstrate your knowledge of games and related merchandise. Expect questions that will probe your:

• Sales experience: Questions may center around your experience in a previous sales or retail role, focusing on techniques and success you’ve had.
• Customer service skills: You’ll need to demonstrate you can effectively handle customer interactions, from greeting them to resolving issues.
• Gaming knowledge: Your passion for games, consoles, and other related items will be explored to see how knowledgeable you are about their products.
• Availability and work ethic: You’ll discuss your availability and ability to work varying hours, including evenings and weekends.

What to Wear and Bring

GameStop has a laid-back environment, but you still want to present a professional image. The key is business casual. Here’s what you should consider:

• Clothing: Opt for a nice pair of jeans or chinos and a t-shirt. You can go for a graphic tee, perhaps one with a pop culture or gaming theme, but ensure it is clean and in good condition. Avoid anything that might be perceived as trashy or unprofessional.
• Resume: Bring a printed copy of your resume. This allows the interviewer to easily refer to your experience and qualifications.
• Preparation: Have some basic knowledge of trending videogames and anime on hand and be ready to answer what systems you own.

Example Interview Questions

While it is not possible to know all the questions you may be asked, here are a few you may see in your interview.

• Tell me about yourself. Why do you want to work at Gamestop?
• What experience do you have in retail or sales? What were some of your accomplishments?
• What are your favorite video games and consoles? Which new games are you most excited about?
• How would you handle a difficult customer?
• What would you do if you were unable to help a customer with a specific product?
• Can you describe a time you used your customer service skills?
• Are you familiar with the GameStop store credit card program?
• Are you familiar with the Gamestop Pro rewards program?
• Are you available to work nights and weekends?

Key Takeaways

The GameStop interview is not overly challenging. It is designed to quickly assess your suitability for the role. Preparing beforehand by being knowledgeable about GameStop products, being able to showcase relevant experience, and dressing appropriately will greatly increase your chances of success.

Frequently Asked Questions (FAQs)

1. What kind of experience does GameStop look for?

GameStop prefers candidates with experience in retail sales, customer service, and/or management. While not always required, they highly value 2 years of such experience. A high school diploma or GED is mandatory and some college experience is preferred.

2. Is GameStop a hard place to get hired?

The hiring process at GameStop is considered relatively straightforward. Most positions involve an application and one to three interviews. The process often takes around one week for most retail positions. The interview time is usually 15-20 minutes.

3. Do I need to be a gaming expert to work at GameStop?

No, you do not need to be an expert to be hired at GameStop. While knowledge of games and gaming equipment is beneficial, the focus is on your sales and customer service skills. They are looking for people who are trainable, have a good disposition for sales, and can provide great customer service.

4. What are the typical shifts like at GameStop?

Shift lengths can vary, but they typically range from 6 to 8 hours. You can work anywhere from 4-10 hours, depending on your position. Many of the entry-level positions are evening or weekend shifts.

5. How much does GameStop pay?

Average hourly pay at GameStop varies by position, ranging from approximately $8.03 per hour for a Game Advisor to $20.17 per hour for a Store Manager. The average annual salary ranges from about $24,000 per year for a Service Associate to $44,964 per year for a Store Manager.

6. Does GameStop offer paid training?

Unfortunately, GameStop does not typically offer payroll allocation for training. New employees are often trained while on the sales floor, meaning you’re “thrown into the fire” and expected to learn on the go.

7. Does GameStop do walk-in interviews?

Yes, some employees report securing interviews via walk-ins, although the most popular way to get an interview is to apply online and then to call the store after completing the application, followed by an employee referral.

8. How long does GameStop take to get back to you after applying?

The typical timeline from application to hire is approximately one week. You should apply online and then call the store after completing your application. You can then expect an interview, and if successful, you’ll start training soon after.

9. What benefits do GameStop employees receive?

GameStop offers several employee benefits, including a company store discount, paid holidays/vacation, paid sick leave, a casual dress code, a 401(k), life insurance/disability, and flex-time or flexible scheduling. The most popular benefit is the company store discount.

10. Do GameStop employees get free games?

Free games are not a standard employee benefit at GameStop. Some managers might offer their personal games to other associates to incentivize performance, but this is not guaranteed.

11. What is the GameStop employee discount?

The GameStop employee discount is typically around 10%, which is limited to the employee and does not extend to family or friends.

12. Does GameStop pay weekly?

GameStop does not pay weekly. Their pay cycle is bi-weekly.

13. What is the dress code for employees at GameStop?

The dress code for GameStop is business casual for corporate and management positions and professional casual for retail workers. Most retail stores allow employees to wear jeans and pop culture or gaming shirts.

14. How many hours a week can you expect to work at GameStop?

Part-time Game Advisors can expect about 4-12 hours per week outside of November and December. These hours are mostly evening shifts, between 4 and 9 PM, or weekend shifts. Full-time positions have varying hours.

15. Does GameStop test used games and controllers?

Yes, GameStop tests all used games, consoles, and accessories before they are sold in stores.

By understanding the GameStop interview process and preparing thoroughly, you’ll be well-positioned to showcase your skills and passion, making a strong impression and increasing your chances of landing your dream job in the gaming world. Good luck!