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Why Are My Overwatch 2 Tokens Not Showing Up? A Comprehensive Guide

So, you’ve earned your Overwatch League (OWL) tokens or purchased Overwatch Coins, and they’re nowhere to be found in your game. Frustrating, right? Several factors can contribute to this disappearing act, but the most common culprits are delayed processing times, account linking issues, platform discrepancies, or even temporary glitches. Let’s break down the potential reasons and how to troubleshoot them.

Understanding the Basics: Tokens vs. Coins

First, it’s crucial to understand the distinction between Overwatch League Tokens and Overwatch Coins. OWL tokens are earned by watching live or encore Overwatch League matches on eligible platforms, while Overwatch Coins are typically purchased or earned through weekly challenges.

Overwatch League Tokens: Used to purchase Overwatch League team skins and cosmetics in the in-game shop.
Overwatch Coins: Used to buy the Premium Battle Pass, in-game cosmetic items, and unlock Battle Pass tiers.

Confusing the two can lead to unnecessary troubleshooting, so be sure you’re looking for the right currency in the correct place.

Troubleshooting Token Disappearance: A Step-by-Step Guide

Here’s a structured approach to pinpointing why your tokens or coins aren’t showing up in Overwatch 2:

Check Processing Times: The most frequent reason is simply time. The official word is that tokens can take up to 48 hours to be delivered. Purchased OWL Tokens may require a relog and can take up to 24 hours to appear. Be patient and give it the full allotted time before taking further action.
Verify Account Linking: This is critical for OWL tokens. Ensure your Battle.net account is correctly linked to the platform where you’re watching Overwatch League (e.g., YouTube, Overwatch League website/app). Double-check this within your YouTube settings under “Connected apps” or within your Battle.net account settings in the “Connections” section.
Platform Consistency: If you play Overwatch 2 on multiple platforms (PC, Xbox, PlayStation, Nintendo Switch), tokens “redeemed” on one platform may not be immediately available on others. Tokens ‘redeemed’ into an Overwatch game on one platform will no longer be available to be ‘redeemed’ on an Overwatch game account on another platform after 30 days. Note that Overwatch Coins purchased on Nintendo’s eShop will not be displayed in your Overwatch Coins total.
Relog and Restart: The classic IT solution works surprisingly well here. Log out of the Overwatch 2 client and the Battle.net Desktop App (if on PC) completely. Then, log back in. This refreshes your account information and can often resolve minor sync issues.
Password Reset: While less common, resetting your Battle.net account password has been known to resolve some currency display issues.
Check for Account Merge Issues: If you recently merged multiple Overwatch accounts, the process might be incomplete or experiencing issues. A missing shop button can be an indicator of an ongoing merge. Wait for the merge to complete, then relog.
Payment Method Problems: If you recently purchased coins and they’re not showing up, there may be issues with your payment method. Try removing all saved payment methods from your Battle.net account and adding them again.
Contact Blizzard Support: If none of the above steps work after the full 48-hour processing window, it’s time to contact Blizzard Support directly. Provide them with details of your account, when you earned/purchased the tokens/coins, and any relevant screenshots.
Check for Parental Controls: Ensure that Parental Controls are not restricting your ability to make purchases from the Battle.net shop. You can disable restrictions in the Parental Controls Dashboard. If you want to completely remove Parental Controls from your account, contact us.

Why Account Linking Is Paramount

The Battle.net account serves as the central hub for all things Blizzard. Linking your viewing platform (YouTube, etc.) to your Battle.net account is how Blizzard knows where to credit your earned OWL tokens. Without this link, your viewing hours are essentially invisible to the system. Always double-check this connection before, during, and after watching Overwatch League matches.

Understanding the Shop and Account Merges

The in-game shop is your portal to spending those hard-earned tokens and coins. If the shop button is missing entirely, it strongly suggests an ongoing account merge. This process can take time, especially if you have multiple accounts with overlapping content. Be patient and allow the merge to complete before further troubleshooting. It also affects whether you can see all of your skins if accounts are merged, so waiting is crucial.

The Battle Pass and Legacy Credits

While the Battle Pass offers various rewards, including cosmetic items, it primarily grants Legacy Credits, not Overwatch Coins. Legacy Credits can be used to purchase older, “legacy” items in the Hero Gallery. Overwatch Coins, on the other hand, are the premium currency used in the Shop. Make sure you aren’t confusing these.

The Overwatch League Shop: A Team-Centric Marketplace

The Overwatch League Shop is where you spend your OWL tokens on team-specific skins and cosmetics. It’s separate from the regular in-game shop and can be accessed through the Overwatch League section within the Overwatch 2 client. These tokens gear up your heroes in Overwatch in the colors of your favorite Overwatch League team. These League Tokens can be used to get in-game items in the Overwatch League Shop and represent your favorite team in-game.

Stay Informed with Community Resources

Keep an eye on the Overwatch 2 community forums, Reddit, and social media for updates on known issues or widespread problems. Sometimes, there are server-side glitches or bugs that affect all players, and information from the community can provide valuable context. The fix for me was: Login to Battle.net and go to “Connections”: https://account.battle.net/connections. Disconnect any accounts you have, that you do not need to use/merge. Relogin to the Battle.net client, launch OW2 and you should now see the shop!

Games Learning Society: Bridging Games and Education

The world of gaming offers valuable insights into learning, collaboration, and problem-solving. Organizations like the Games Learning Society (at https://www.gameslearningsociety.org/) explore the intersection of games and education, highlighting how game mechanics can be applied to create engaging and effective learning experiences. Video games continue to be a part of the educational world. GamesLearningSociety.org is a valuable source for information about the power of video games and the potential of merging it with education.

Frequently Asked Questions (FAQs)

Here are some frequently asked questions about Overwatch 2 tokens and coins:

How long do Overwatch League tokens take to appear after watching a match?
- Up to 48 hours. Be patient!
What platforms are eligible for earning Overwatch League tokens?
- The official Overwatch League YouTube channel, the Overwatch League mobile app (iOS and Android), and the Overwatch League website.
How do I link my YouTube account to Battle.net for OWL tokens?
- Go to your YouTube settings, find the “Connected apps” tab, and link your Battle.net account.
Can I earn Overwatch League tokens by watching reruns or “encore” matches?
- Yes, you can earn tokens by watching encore matches as long as they are officially designated as such.
What can I buy with Overwatch League tokens?
- Overwatch League team skins and other OWL-themed cosmetics in the Overwatch League Shop.
How can I earn Overwatch Coins without paying in Overwatch 2?
- By completing weekly challenges.
Why is the shop button missing in my Overwatch 2 game?
- Likely due to an ongoing account merge. Wait for the merge to complete and then relog.
I bought Overwatch Coins, but they’re not showing up. What should I do?
- Relog, check your payment methods, and contact Blizzard Support if the issue persists after 24 hours.
Do Overwatch League tokens expire?
- They can only “expire” if you earn them by watching OWL or making league picks, but then don’t log into Overwatch for a year. Once you log in to the game, they are redeemed and on your account forever.
Can I transfer Overwatch Coins between different Battle.net accounts?
- No, Overwatch Coins are tied to the specific Battle.net account on which they were earned or purchased.
I play on multiple platforms. Will my tokens/coins be available on all of them?
- Tokens ‘redeemed’ into an Overwatch game on one platform will no longer be available to be ‘redeemed’ on an Overwatch game account on another platform after 30 days. Overwatch Coins purchased on Nintendo’s eShop will not be displayed in your Overwatch Coins total.
How often does the Overwatch 2 shop update?
- Usually every Tuesday, but this can vary slightly depending on your region.
Where can I report a bug in Overwatch 2?
- Use the “Report a Bug” option in the Battle.net Desktop App.
How many OWL tokens do I get per hour of viewing?
- You’ll earn five League Tokens for every hour of live Overwatch League matches watched on eligible platforms.
What are Legacy Credits, and how are they different from Overwatch Coins?
- Legacy Credits are earned through the Battle Pass and can be used to purchase older cosmetic items. Overwatch Coins are a premium currency used for newer items and the Battle Pass itself.

Hopefully, this guide helps you track down those elusive Overwatch 2 tokens and coins. Remember to be patient, double-check your account settings, and don’t hesitate to contact Blizzard Support if you’re still experiencing issues. Happy gaming!

Why are my tokens not showing up in Overwatch 2?