Why are old characters locked in Overwatch 2?

Old characters are locked in Overwatch 2 because the game incorrectly identifies the player’s account as new, triggering the Overwatch 2 First-Time User Experience (FTUE) tutorial, which requires players to unlock heroes through a series of matches. This issue occurs even for players who have previously played Overwatch and had access to all the heroes, resulting in them having to re-unlock characters they already had access to in the original game.

Understanding the Issue

The FTUE tutorial is designed for new players to gradually unlock heroes as they complete matches, preventing them from being overwhelmed by the large roster of characters. However, for seasoned players who have played Overwatch before, this can be frustrating as they have to re-unlock heroes they already know and love.

Resolving the Issue

To resolve this issue, players can try contacting Blizzard support to have their account corrected and access to their previously unlocked heroes restored. In the meantime, players can continue to play and unlock heroes through the FTUE tutorial, which can be completed by playing a series of matches and earning experience points.

Frequently Asked Questions

General Questions

1. What is the Overwatch 2 First-Time User Experience (FTUE)? The FTUE is a tutorial designed for new players to introduce them to the game and its mechanics, and to help them unlock heroes as they progress.
2. How do I unlock old heroes in Overwatch 2? Old heroes can be unlocked by completing matches and earning experience points, or by contacting Blizzard support to have their account corrected if they are a seasoned player.
3. Do old players have to unlock characters in Overwatch 2? No, old players who have played Overwatch before should not have to unlock characters, as their progression carries over to Overwatch 2.

Hero-Specific Questions

4. How do I unlock Cassidy in Overwatch 2? Cassidy can be unlocked by completing the tutorial practice arena and playing three unranked matches.
5. How do I unlock Brigitte in Overwatch 2? Brigitte can be unlocked by playing 60 unranked matches, or by winning matches to earn double experience points.
6. How do I unlock Ashe in Overwatch 2? Ashe can be unlocked by participating in 50 unranked matches, or by winning matches to earn double experience points.

Game-Related Questions

7. What is the easiest hero to start with in Overwatch 2? The easiest hero to start with in Overwatch 2 is Moira, due to her easy-to-use abilities and beneficial support role.
8. Can you miss characters in Overwatch 2? Yes, characters can be missed if they are not unlocked through the FTUE tutorial or by purchasing them in the game’s shop with Overwatch Coins.
9. Why can’t I play half the characters in Overwatch 2? This issue is likely due to the game incorrectly identifying the player’s account as new, triggering the FTUE tutorial.

Character-Specific Questions

10. Who is the oldest character in Overwatch 2? The oldest character in Overwatch 2 is Sigma, who was added to the game in 2019.
11. Who is the youngest character in Overwatch 2? The youngest character in Overwatch 2 is Orisa, who is only 1 year old.
12. What is the average age of an Overwatch player? The average age of an Overwatch player is 32.3 years for OW1 and 30.9 years for OW2.

Cosmetic-Related Questions

13. How much does it cost to buy everything in Overwatch 2? The total cost of all legacy cosmetics in Overwatch 2 is approximately $12,080.69.
14. Do old Overwatch players get all heroes in Overwatch 2? Yes, old Overwatch players have their progression carried over to Overwatch 2, giving them access to all heroes, game modes, and skins.

Additional Questions

15. Will Ramattra ever be free? Yes, Ramattra can be unlocked for free by reaching level 45 in the Battle Pass, or by purchasing her with Overwatch Coins.