Why Can’t I Enable Remote Play? Troubleshooting and FAQs

The inability to enable Remote Play on your PlayStation 5 (PS5) can stem from a variety of reasons, ranging from simple setting oversights to more complex network configuration issues. At its core, Remote Play allows you to stream your PS5 games to other devices, such as smartphones, tablets, PCs, or even another PS5, offering unparalleled flexibility in how and where you enjoy your gaming experience. When it doesn’t work, it’s understandably frustrating.

The most common culprits include:

• Remote Play not being enabled in your PS5 settings. This is the most basic, yet often overlooked step.
• Power Saving settings interfering with Remote Play functionality, particularly if your console isn’t configured to stay connected to the internet while in rest mode.
• Network issues, such as a weak Wi-Fi signal, firewall restrictions, or port blocking by your router or internet service provider (ISP).
• Outdated PS5 system software or Remote Play app versions on your client device.
• Account-related problems, such as being logged in with the wrong account or having parental control settings that restrict Remote Play use.

Addressing these potential issues systematically can usually resolve the problem and get you back to enjoying your games remotely.

Troubleshooting Steps

Before diving into the specific settings and technical details, let’s cover the essential troubleshooting steps:

1. Verify Remote Play is Enabled: Navigate to Settings > System > Remote Play and ensure the “Enable Remote Play” option is toggled on.
2. Check Power Saving Settings: Go to Settings > System > Power Saving > Features Available in Rest Mode. Make sure “Stay Connected to the Internet” and “Enable Turning on PS5 from Network” are both enabled. This allows your PS5 to wake up and connect when you initiate a Remote Play session.
3. Restart Your Devices: Sometimes, a simple restart of your PS5 and the device you’re using for Remote Play can resolve temporary glitches.
4. Update Your System Software and App: Ensure your PS5 system software is up to date by going to Settings > System > System Software > System Software Update. Also, check for updates to the PS Remote Play app on your client device.
5. Check Your Network Connection: Ensure both your PS5 and your client device have a stable and strong internet connection. For the best experience, connect your PS5 to your router via an Ethernet cable.
6. Test Internet Connection: On your PS5, go to Settings > Network > Test Internet Connection to verify your internet speed and connection status. A minimum upload and download speed of 5 Mbps is required for Remote Play, but 15 Mbps or higher is recommended for optimal performance.
7. Disable VPN (if applicable): If you’re using a VPN on your client device, try disabling it temporarily to see if it’s interfering with the connection.
8. Check Router Settings: Ensure your router isn’t blocking the necessary ports for Remote Play. While the specific ports may vary, common ones include UDP ports 9295 and 9296. You may need to configure port forwarding in your router settings. Consult your router’s manual or your ISP for assistance with port forwarding.
9. Temporarily Disable Firewall: Sometimes, the firewall on your router or computer can block the connection. Try disabling the firewall temporarily to see if that resolves the issue. If it does, you’ll need to configure your firewall to allow Remote Play traffic.

Frequently Asked Questions (FAQs)

1. What internet speed is required for Remote Play?

A minimum internet speed of 5 Mbps for both upload and download is required, but 15 Mbps or higher is recommended for a smoother, higher-quality experience.

2. Can I use Remote Play over cellular data?

Yes, you can use Remote Play over cellular data, but a strong and stable connection is crucial. Data usage can be significant, so be mindful of your data plan limits.

3. Does Remote Play work on all devices?

The PS Remote Play app is available for Android, iOS, Windows PC, and Mac, as well as other PS5 and PS4 consoles.

4. Can I Remote Play my PS5 while someone else is using it?

No, if someone is actively using the PS5 on the console itself, you cannot use Remote Play simultaneously. The console can only output to one screen at a time.

5. How do I improve the streaming quality of Remote Play?

To improve streaming quality:

• Use an Ethernet cable for a more stable connection.
• Lower the video quality settings in the Remote Play app.
• Ensure your internet connection meets the recommended speed requirements.
• Minimize other network activity on your home network during Remote Play sessions.

6. Do I need PlayStation Plus to use Remote Play?

No, PlayStation Plus is not required to use Remote Play. However, it is required for certain online multiplayer features within games you are playing via Remote Play.

7. Can I use Remote Play from anywhere?

Yes, as long as you have a stable internet connection with sufficient bandwidth, you can use Remote Play from anywhere in the world.

8. What if my Remote Play connection is consistently laggy?

Consistent lag suggests a network issue. Try these steps:

• Move closer to your Wi-Fi router or use an Ethernet cable.
• Restart your router and modem.
• Check for interference from other devices using the same Wi-Fi frequency.
• Contact your ISP to inquire about network performance in your area.

9. How do I connect a DualSense controller to my PC for Remote Play?

You can connect a DualSense controller to your PC via USB cable or Bluetooth. Ensure you have the necessary drivers installed for Bluetooth connectivity.

10. Can child accounts use Remote Play?

Yes, child accounts can use Remote Play, but parental control settings may restrict certain features or access.

11. How do I enable console sharing on PS5?

You can only enable console sharing (also known as “Console Sharing and Offline Play“) on one PS5 console at a time. To enable it on a different console, you’ll need to disable it on the current one first. Go to Settings > Users and Accounts > Other > Console Sharing and Offline Play.

12. What is the difference between Remote Play and Share Play?

Remote Play allows you to play your PS5 games on another device remotely. Share Play allows you to share your game screen with a friend online, enabling them to watch you play, take control of your game, or even play local multiplayer games together.

13. Is there a time limit on Share Play sessions?

Yes, a Share Play session lasts for one hour and automatically ends after that time.

14. My Remote Play isn’t working after a PS5 system update. What should I do?

After a system update, it’s often a good idea to restart both your PS5 and the device you’re using for Remote Play. Also, double-check your Remote Play settings and network configurations to ensure they haven’t been altered by the update.

15. Where can I learn more about the psychology behind gaming?

The Games Learning Society offers valuable insights into how games can be used for educational purposes and understanding the engagement and motivation within game-based learning. You can visit their website at GamesLearningSociety.org to learn more.

Successfully enabling Remote Play requires a combination of proper configuration and troubleshooting. By systematically addressing the potential issues outlined above, you should be able to resolve the problem and enjoy the convenience of playing your PS5 games remotely.