Why can’t I find the game I purchased on PS4?

You can’t find the game you purchased on PS4 because it may not have been successfully downloaded or installed, or it might be hidden in your library, and checking your transaction history and game library can help resolve the issue. The game could also be missing due to a loss of communication with the server or a bad Internet connection, which can be fixed by restarting your console or checking your network settings.

Understanding the Issue

To address the problem of a missing game on PS4, it’s essential to understand the possible causes and solutions.

Troubleshooting Steps

Checking Game Library

First, go to the Game Library on your PS4, then select Purchased to see if the game is listed. If it’s not there, check your transaction history to ensure the purchase was successful.

Frequently Asked Questions

1. Q: Where is the game I bought on PS4? A: From the Home screen on PS4, go to Library > Purchased > click on the game title you purchased the add-on for.
2. Q: Why did my game disappear on PS4? A: A very common cause is a loss of communication with the server or a bad Internet connection.
3. Q: Why is my pre-ordered game not in my library PS4? A: Check that your pre-order was not cancelled and the game has not been removed from the release schedule.
4. Q: Why is my PlayStation order not showing up? A: Please wait up to 48 hours to see if the status update changes, then contact the shipping courier for more information.
5. Q: How do I find hidden games on PS4? A: Go to Library > Purchased, press the OPTIONS button, and then select Check Hidden Content Items.
6. Q: Why do games disappear? A: Games can disappear due to a lack of preservation and archiving by game developers and studios.
7. Q: Are deleted PS4 games gone forever? A: If a game is no longer available on the PlayStation Store and you delete it, it’s gone forever, but if you have a digital copy, you can redownload it.
8. Q: Do PS4 games stay on account? A: Digital games are tied to your PSN account, and you’ll only lose progress if you don’t have cloud saves enabled.
9. Q: How do I get my games back? A: If your game autosaves your progress, you can sync your game data and pick up where you left off.
10. Q: Why did all my games disappear from my home screen? A: You may have uninstalled or disabled the app, so try reinstalling or enabling it.
11. Q: Why would a game be removed from the play store? A: A game may be removed due to a violation of Google Play’s policies or if the developer decides to remove it.
12. Q: What does hiding a game do on PS4? A: Hiding a game removes it from your activities, profile, Now Playing, and trophy list.
13. Q: Where are my hidden games? A: You can find hidden games in the Steam window by selecting View > Hidden Games.
14. Q: How do I find my purchased games on PlayStation Store PS5? A: Go to the Game Library on your PS5, then select Your Collection to display all your purchased games.
15. Q: How do I see my orders on PlayStation? A: You can check your order tracking details through order lookup or sign in to direct.playstation.com and select My Orders.