Why Did Supercell Ban My Account?

You’re staring at your phone, disbelief etched on your face. Your beloved Supercell game – Clash of Clans, Brawl Stars, Clash Royale, or Hay Day – is inaccessible. A dreaded message informs you that your account has been banned. The immediate question that leaps to mind is: Why did Supercell ban my account?

The short answer is that Supercell banned your account because you violated their Terms of Service (ToS). While that sounds simple, the ToS covers a wide range of behaviors, and pinpointing the exact reason can be tricky. The severity of the violation dictates the ban’s length – from temporary suspensions to permanent closures.

Common Reasons for Supercell Account Bans

Let’s delve into the most frequent reasons behind Supercell account bans:

1. Account Sharing

This is a big one. Supercell explicitly prohibits account sharing. Sharing your login credentials with anyone, even family or friends, violates the ToS. Supercell’s reasoning is that shared accounts can lead to compromised security, unfair competitive advantages, and difficulties in managing the account. Their systems are designed to detect unusual login patterns, such as accessing the account from multiple, geographically disparate locations in short time spans. If Supercell detects what they believe to be account sharing, they will suspend or permanently ban the account.

2. Use of Third-Party Software or Hacks

Employing third-party software, bots, or hacks to gain an unfair advantage is a surefire way to get your account banned. These tools often automate gameplay, modify game mechanics, or provide access to information that isn’t normally available, undermining the game’s integrity. Supercell has sophisticated anti-cheat systems that detect such activities. Any detected manipulation of game data will result in severe consequences, including a permanent ban.

3. Offensive Language or Behavior

Supercell aims to create a positive and inclusive gaming environment. Offensive language, hate speech, bullying, harassment, or any form of discriminatory behavior in chat or other in-game interactions can lead to a ban. This includes offensive clan names, descriptions, and base layouts. Reports from other players are taken seriously, and if the behavior violates the ToS, Supercell will take action. They also explicitly forbid drawing explicit (sexual) layouts like naked woman or similar layouts with walls.

4. Buying or Selling Accounts

Buying or selling Supercell accounts is strictly prohibited. These transactions violate the ToS and can lead to permanent bans. The risks are substantial. The account is never secure, and Supercell cannot provide support for sold/bought accounts. Even if you spend money on a purchased account, it remains vulnerable to closure due to the ToS violation.

5. Phishing or Scamming

Attempting to phish other players’ accounts or engaging in any form of scamming will result in an immediate and permanent ban. Phishing involves tricking players into revealing their login credentials or other sensitive information. Supercell has zero tolerance for such activities.

6. Abusive Base Layouts

Creating abusive base layouts that contain offensive images, symbols, or messages is a bannable offense. As stated before, this includes sexually explicit content or messages that promote hate speech. Supercell actively monitors base layouts and takes action against those that violate the ToS.

7. False Reporting

While it’s less common, false reporting of other players with malicious intent can lead to a ban. While Roblox says that false reporting is against the TOS, there hasn’t been a case where someone has actually been banned for false reporting. However, repeatedly submitting unfounded reports to try and get other players banned is against the spirit of fair play and can result in repercussions.

Understanding Ban Durations

The length of a ban depends on the severity and frequency of the offense. Common ban durations include:

• Temporary Chat Bans: Often 24 hours for initial offenses like using inappropriate language in chat.
• Temporary Account Suspensions: Ranging from a few days to weeks for more serious offenses.
• Permanent Bans: For severe violations like cheating, account theft, or repeated offenses.

Appealing a Supercell Ban

If you believe your account was banned unfairly, you have the right to appeal. Here’s how:

1. Contact Supercell Support: The primary method is to contact Supercell Support through the in-game help and support feature or via their website.
2. Provide Information: Clearly explain why you believe the ban was unjustified. Provide any evidence to support your claim.
3. Be Respectful: Maintain a respectful and professional tone in your communication with Supercell Support.
4. Be Patient: The review process can take time, so be patient and allow Supercell Support to investigate thoroughly.
5. Justify Yourself: Request a review of their decision and justify yourself if you think you have been wrongly banned.

Frequently Asked Questions (FAQs)

1. Can my Supercell ID get banned?

Yes, your Supercell ID can get banned if you violate the Terms of Service. Supercell reserves the right to issue bans for accounts that have violated their ToS.

2. How many reports can ban a COC account?

There is no exact number of reports that automatically trigger a ban. Supercell investigates each report individually, and bans are issued based on the severity of the violation and the evidence presented. However, at a single time, 5 reports are required to ban a particular player from clash of clans.

3. Can Supercell detect account sharing?

Yes, Supercell has systems in place to detect account sharing based on login patterns, location discrepancies, and other factors. Sharing your account might also result in its misuse, in the form of spent resources, or disruptive behavior, leading to account penalization. Additionally, if Supercell detects a shared account, the account will be suspended and potentially even permanently banned.

4. Is buying COC accounts bannable?

Yes, buying Clash of Clans accounts (or any Supercell account) is a bannable offense. The account will never be secure; Supercell cannot provide support for sold/bought accounts.

5. How to bypass Supercell ban?

There is no legitimate way to bypass a Supercell ban. Attempting to do so may result in further consequences. The only recourse is to appeal the ban through Supercell Support if you believe it was issued in error.

6. Can I sue Supercell?

Suing Supercell is possible, especially in Small Claims Court. Supercell Inc. (aka Supercell) can be sued for $10,000 in their home state of California in small claims court. In other states, it can be as much as $20,000.

7. How many Supercell IDs can I have?

When you are logged on to a device and have any Supercell game installed, you can link up to 50 email addresses or Supercell IDs on that installation or user account.

8. Can you get unbanned from a permanent ban?

Unbanning a permanently banned account is very difficult and rare. Supercell typically only overturns permanent bans in cases of clear error.

9. Can you get banned on Roblox for false reporting?

Although Roblox says that false reporting is against the TOS, there hasn’t been a case where someone has actually been banned for false reporting. Roblox doesn’t care unless the person you falsely reported said something or did something obscene, like saying some nonfamily-friendly things or having an absurd username.

10. Does Roblox ban IP?

Roblox may ban your IP address if you repeatedly violate their Terms of Service.

11. Can you get permanently banned from COC?

Yes, you can get permanently banned from Clash of Clans for severe offenses such as cheating, systematic account theft, or illegal activity such as fraud.

12. Why was I banned from COC?

It happens when multiple players Report you. You get banned for abusive layout: Writing names of abusive words or drawing explicit (sexual) layouts like naked woman or similar layouts with walls may result in ban. You can also be banned for abusive language.

13. How long does a clan ban last?

If a player is kicked out of a Clan, he/she is not able to join the Clan for 24 hours. If a request to join is denied, the player also has to wait 24 hours before sending a new one.

14. Can Supercell detect Mods?

Yes, Supercell’s anti-cheat systems are designed to detect the use of mods and other unauthorized third-party software.

15. Can I get a refund if my account is banned?

Supercell’s policy typically does not offer refunds for accounts that have been banned due to violations of the Terms of Service.

Maintaining a Clean Record

The best way to avoid a Supercell ban is to adhere to the Terms of Service. Be mindful of your behavior, avoid using unauthorized software, and respect other players. If you enjoy understanding the nuances of gaming and learning, consider exploring resources offered by organizations like the Games Learning Society, whose work can be found at GamesLearningSociety.org.

Understanding the reasons behind account bans empowers you to be a responsible and respectful player, ensuring a positive gaming experience for yourself and the entire Supercell community.