Why does it say I have another PS4 activated as primary?
The message “another PS4 activated as primary” appears when someone has access to your account and activated another PS4 with it, or if you previously had a different PS4 and didn’t deactivate it from your account before selling, giving it away, or storing it. This issue can be resolved by deactivating the other PS4 from your account, which can be done through the Settings menu on your PS4 or by visiting the Sony website.
Understanding PS4 Primary Account Activation
To understand why this issue occurs, it’s essential to know that each player can have one PS4 console activated as the primary PS4 console for their account. This primary PS4 has unrestricted access to all content on all accounts, while a non-primary PS4 can only access content while logged in.
Resolving the Issue
To resolve the issue, you need to deactivate the other PS4 from your account. This can be done by going to Settings > Account Management > Activate as Your Primary PS4 > Deactivate on an activated PS4 system. If you no longer have access to the other PS4, you can deactivate all devices from the Sony website, but this option can only be used once every six months.
Frequently Asked Questions
FAQ 1: Can 2 PS4 have the same primary account?
No, each player can have one PS4 console activated as the primary PS4 console for their account.
FAQ 2: How do I deactivate my primary PS4 from another PS4?
You can deactivate your system by selecting (Settings) > [Account Management] > [Activate as Your Primary PS4] > [Deactivate] on an activated PS4 system.
FAQ 3: How do I make someone else my primary on PS4?
To make someone else your primary on PS4, log into your PS4, go to Settings, then Account Management, press Account Information, click on Activate as your Primary PS4, press Activate, and click on Change to This PS4.
FAQ 4: How do I remove primary PS4 without console?
You can deactivate your primary PS4 console from the Sony website or from the console itself.
FAQ 5: HOW TO FIX Cannot Activate as Primary PS4 when another PS4 is activated!
To fix this issue, you need to deactivate the other PS4 from your account.
FAQ 6: How many accounts can you have activated as primary on PS4?
An account can only have 1 primary PS4.
FAQ 7: How often can you deactivate primary PS4?
You can deactivate your primary PS4 as many times as you want, but you can only remotely deactivate all devices once every six months.
FAQ 8: Can there be 2 primary accounts on PS Plus?
No, only one of the PlayStations will allow for secondary accounts with Plus, which will be the one you set your PlayStation Plus subscribed account as the primary PS4 for.
FAQ 9: Can PlayStation support deactivate all consoles?
Yes, PlayStation support can deactivate all consoles, but you can only remotely deactivate all devices every 6 months.
FAQ 10: What happens if you deactivate your PS4 as your primary PS4?
If you deactivate your PS4 as your primary PS4, you will lose access to any content purchased using the account and any subscriptions and their associated entitlements.
FAQ 11: How do I reset my PS4 without deleting my account?
You can reset your PS4 without deleting your account by choosing Restore Default Settings in the Settings menu or Safe Mode.
FAQ 12: How many PlayStations can have the same primary account?
You can only activate one PS4 as your ‘Primary PS4’.
FAQ 13: Does factory reset delete everything on PS4?
Yes, a factory reset will completely wipe your console’s hard drive and may remove system software.
FAQ 14: Does deleting a PS4 user deactivate the account?
Deleting a PS4 user does not deactivate the account, but totally taking down your account from the server will require you to start a new account.
FAQ 15: Can 2 PS4 accounts share games?
Yes, two PS4 accounts can share games using the Share Play feature, which allows you to play games together or share your game library with friends and family members.