Why Does Nintendo Switch Say You Must Have the Software in Order to Play?
The frustrating message “You must have the software in order to play” on your Nintendo Switch typically arises when you’re trying to access downloadable content (DLC) or add-on content for a game that isn’t installed or recognized on your console. This doesn’t indicate a system malfunction, but rather a conflict between the content you’re trying to access and the games actually present on your system. Essentially, the Switch is telling you that the base game, to which the DLC is attached, is missing. Think of it like trying to watch a movie’s sequel without having the original film – the sequel needs the first part to make sense.
This issue can surface in a couple of scenarios:
- Missing Base Game: You may have purchased DLC for a game you never actually bought or downloaded. This could be accidental, or perhaps you deleted the base game to free up space but didn’t realize it would affect the DLC.
- Multiple Switch Consoles: Nintendo accounts allow you to register multiple Switch consoles. However, only one console is designated as the primary console for your account. If you’re trying to play DLC on a non-primary console, the Switch will need to verify your ownership of the game online, and if the base game isn’t available on that console, the message will appear.
Understanding these reasons is crucial to troubleshooting and getting back to enjoying your favorite Switch titles. Let’s explore some common scenarios and solutions in the following FAQs.
Frequently Asked Questions (FAQs)
Why does my Switch always have to check if the software can be played?
This usually occurs when you’re not using your primary Nintendo Switch console to play digital games and content. A non-primary console requires an active internet connection to verify your entitlement to the software before it can be launched. This is a security measure designed by Nintendo to prevent unauthorized sharing of digital game purchases. When a non-primary console attempts to start a game, it checks with Nintendo’s servers to ensure the user owns the game and is allowed to play it on that system.
Why is my Nintendo Switch not letting me play games?
There are several reasons why your Nintendo Switch might be preventing you from playing games. First, ensure your console is updated to the latest system software version. Outdated software can sometimes cause compatibility issues. Second, confirm you are using the primary console for the Nintendo Account that purchased the game. If you are not, switch to the primary console or change which console is set as primary. If you are already using the primary console, you may need to deregister it and then re-register it as primary. Finally, there might be a glitch in the software itself, requiring you to try some troubleshooting steps like restarting or redownloading the game.
Why does Switch say “User Cannot play this software”?
This error message specifically points to issues with the primary console status and user ownership. It usually means that you are trying to launch the game on a non-primary console using a profile that didn’t purchase the game. Only the account that bought the game can launch it on a non-primary console. On the primary console, any user on the system can play the game. Make sure you are using the primary console, or that you are using the correct profile on your non-primary console.
How To Fix “Checking If Software Can Be Played” On Nintendo Switch?
The main step to resolving this involves verifying your primary console settings. If you are on a non-primary console and encounter this issue, here are some potential fixes:
- Restart the Switch: Hold the POWER Button for at least three seconds, select “Power Options,” then “Restart.”
- Check System and Game Updates: Ensure your console and the game are fully updated.
- Verify Primary Console Status: In your Nintendo Account settings on the Nintendo website, check the console status and ensure you’re using the correct system as your primary one.
- Re-register Primary Console: If you are on your primary console, deregister it and make it your primary again.
- Check internet connection: Ensure a stable connection if on a non-primary console.
How do I fix my Nintendo Switch unable to start software?
If your Nintendo Switch consistently fails to start software, try the following:
- Restart: As mentioned above, restart your console.
- System Update: Make sure your system is running the latest software.
- Game Update: Verify if the problematic game has any pending updates.
- Check for Corrupt Data: Go to Settings > Data Management > Manage Software and check for corrupt data related to the game.
- Delete and Redownload: Delete the software and re-download it from the eShop.
How do I start software on Nintendo Switch?
To start software, whether it’s a physical game card or a digital download:
- On the HOME Menu, select the icon for the desired game or software application.
- Select Start.
- If prompted, choose your user profile.
Why does my switch keep saying downloadable content Cannot be played?
This issue signifies that either the base game is not present on the console or you are trying to access it on a non-primary console and your account did not purchase it. If the game is not on the console at all, you have to download it again for the DLC to work. If the game is on the console, it could be related to primary status as mentioned earlier.
- Restart your console and try accessing the content again.
- Redownload the DLC if the base game is present.
Why does my switch say “play is being suspended”?
The “play is being suspended” message often appears when your Nintendo Account has been used to play downloaded software or DLC on another console. Nintendo’s system may pause your game on the original console as a result. If this is happening, try ending the session on the other console or check if you are trying to play on a non-primary console.
What does software mean on Nintendo Switch?
In the context of the Nintendo Switch, software refers to any application or game installed and run on the console. This includes the system’s operating system (also called Horizon), games purchased physically or digitally, and any downloadable content. It is essential to keep all of this software updated to ensure the best performance.
Why can’t I play my digital games on switch offline?
You can only play your digital games offline without issue if you are using your primary console. Non-primary consoles require occasional checks with Nintendo’s servers, so if your internet is down, a non-primary console won’t be able to play games. To avoid this, either set the console you’re using as your primary or play on the actual primary console.
How do I check my switch software?
To check your Switch software version:
- Go to the HOME Menu.
- Select System Settings.
- Scroll down to System.
- The current system software version will be displayed under System Update.
Is archiving the same as deleting Nintendo Switch?
No, archiving and deleting are not the same.
- Archiving a game frees up storage space on your console, but the game icon remains on the HOME Menu. You can re-download the game later without purchasing it again.
- Deleting a game removes the software and its icon from the HOME Menu. To play the game again, you must redownload it from the eShop.
Does everyone need their own Nintendo Switch?
No, not necessarily. A family group can share a Nintendo Switch Online Family Membership, and family members can use different consoles. However, if they want to play digital games, they will have to be aware of the primary/non-primary console settings, and ensure they are playing with their account on their primary console for offline play.
How do I deregister a primary Switch?
To deregister a primary console:
- Visit the Nintendo Account website in a web browser.
- Sign in to your Nintendo Account.
- Select Shop Menu.
- Select Deregister Primary Console.
How do I start playing games on my Nintendo Switch?
Whether it’s a physical game card or digital downloads, you can do the following:
- Physical Games: Insert a game card into the game card slot.
- Digital Games: Download games from the Nintendo eShop.
- After that, select the game icon on the HOME Menu, select “Start”, and choose the user profile to play the game.
By understanding these points, you can effectively troubleshoot the “You must have the software in order to play” message and other related Nintendo Switch issues, ensuring a smooth and enjoyable gaming experience. If all troubleshooting steps fail, contacting Nintendo’s support team might be necessary for further guidance.