Why does Ubisoft Connect keep logging me out?

Ubisoft Connect may keep logging you out due to various reasons such as outdated versions of the desktop app, network connectivity issues, or account security settings, and resolving these issues can help prevent frequent logouts. To address this problem, it is essential to update Ubisoft Connect, check network connectivity, and verify account security to ensure a stable and secure connection to the Ubisoft servers.

Frequently Asked Questions

General Issues

1. How do I fix Ubisoft Connect logging out?: Effective solutions include checking network connectivity, waiting and retrying, disabling 2FA (Two-Factor Authentication), verifying account security, launching Ubisoft Connect first, updating Ubisoft Connect, clearing Ubisoft cache data, and reinstalling Ubisoft Connect.
2. Why does Ubisoft log me out for inactivity?: Inactive Ubisoft accounts with no PC purchases or active subscriptions tied to them may be closed after long periods of inactivity to comply with data protection laws.
3. Why do I keep getting disconnected from Ubisoft servers?: This issue may be caused by security software blocking Ubisoft Connect PC, and checking the connectivity troubleshooting guide can help resolve the problem.

Account and Security

4. Why do I have to enter a password every time for Ubisoft?: You may be prompted to re-enter your password when launching older Ubisoft titles in Ubisoft Connect PC to ensure a secure connection.
5. What is the best password for Ubisoft?: A secure password should have at least 8 characters, a mix of capital letters, lowercase letters, and numbers, and should be updated regularly.
6. How long is Ubisoft password cooldown?: If you receive a temporary block from logging in, it is recommended to wait 90 minutes before trying again.

Technical Issues

7. Why is Ubisoft Connect never working?: Issues may arise when Ubisoft Connect PC is set to offline mode or is running into connectivity issues, and checking these settings can help resolve the problem.
8. Are Ubisoft servers having issues?: You can check the official Ubisoft website for any reported server issues or updates.
9. How do I clear my Ubisoft Connect cache?: You can clear the cache by renaming the cache folder, restarting Ubisoft Connect PC, and allowing a new cache folder to be created.

Account Management

10. How do I keep my Ubisoft account active?: You can keep your account active by making regular PC purchases or maintaining active subscriptions tied to your account.
11. Is Ubisoft deleting accounts legal?: Ubisoft’s account deletion process is implemented in compliance with the requirements of the GDPR (General Data Protection Regulation).
12. Is Ubisoft deleting old accounts?: While Ubisoft’s Terms of Use allow for account deletion after inactivity, in practice, the company has never deleted accounts that have been inactive for less than 4 years.

Miscellaneous

13. Why does Ubisoft Connect say my account is already linked?: This error may occur if the Xbox account you are trying to link is already linked to a different Ubisoft account.
14. How long do I have to wait to try again Ubisoft login?: If you trigger a temporary suspension, it is recommended to wait 1 hour to 24 hours before trying to log in again.
15. Is Ubisoft struggling financially?: Ubisoft reported a net loss of 494.7 million euros in the financial year 2022-23, down from a net income of over 79.5 million euros in the previous year, due to macroeconomic conditions and other factors.