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Why is Call of Duty Mobile Not Working on My Phone? A Comprehensive Guide

Experiencing issues with Call of Duty Mobile (CODM) can be frustrating, especially when you’re eager to jump into a match. The reasons behind the game not working correctly can vary widely, from simple glitches to more complex compatibility issues. This article breaks down the most common causes and offers solutions to get you back into the action.

Common Reasons Why CODM Might Not Be Working

The first step in troubleshooting is understanding the potential culprits. Here’s a breakdown of common issues that prevent Call of Duty Mobile from working correctly:

Outdated Software: This is perhaps the most frequent reason. Both your phone’s operating system (iOS or Android) and the CODM app itself need to be up-to-date. Developers frequently release updates to fix bugs, improve performance, and ensure compatibility. If either your phone or the game is running on an older version, you might encounter issues.
Minimum Requirements Not Met: Call of Duty Mobile has specific hardware requirements to run smoothly. If your device doesn’t meet these minimum specifications, you’ll likely experience crashes, lag, or even an inability to launch the game. The game requires at least 2 GB of RAM and Android 5.1 or higher for Android devices, and at least 2 GB of RAM and iOS 9.0 or later for iOS devices.
Connectivity Problems: A stable and reliable internet connection is crucial for playing online multiplayer games like CODM. Whether you’re on Wi-Fi or using mobile data, a weak or unstable connection can cause the game to freeze, disconnect, or fail to launch.
Corrupted Game Files or Cache: Sometimes, the game’s cached data or files can become corrupted, leading to malfunctions. This might be due to interruptions during updates or other system errors.
Server Issues: Occasionally, the Call of Duty Mobile servers themselves may be experiencing issues. This can be due to maintenance, high traffic, or technical problems on the developer’s end.
Software Conflicts: Other applications or processes running in the background on your phone might conflict with CODM, resulting in performance issues.
Insufficient Storage: Your phone’s storage being close to full could impact the performance and loading of the game.

Troubleshooting Steps to Get CODM Running

Now that we’ve covered the common reasons, let’s discuss the steps you can take to troubleshoot these issues:

1. Ensure Your Device is Up-to-Date

Update Your Phone’s Operating System:
- For Android: Go to Settings > System > System Update and follow the prompts to install any available updates.
- For iOS: Go to Settings > General > Software Update and follow the prompts to install any available updates.
Update Call of Duty Mobile:
- Android: Open the Google Play Store, search for Call of Duty: Mobile, and tap Update if one is available.
- iOS: Open the App Store, search for Call of Duty: Mobile, and tap Update if one is available.

2. Verify Your Device Meets Minimum Requirements

Check if your device meets the minimum requirements specified earlier: 2 GB of RAM, Android 5.1+, or iOS 9.0+. If your device falls short, you might need to consider upgrading to a newer model.

3. Check Your Internet Connection

Test your Wi-Fi: Ensure you have a stable and strong Wi-Fi signal. Try restarting your router or connecting to a different network.
Switch to Mobile Data: If Wi-Fi is unstable, try using your mobile data connection to see if the game works. Keep in mind that playing CODM on mobile data can use a significant amount of data.
Change DNS Server: A change in DNS server can sometimes solve issues, particularly with wifi. Go to phone settings > WiFi > click on your wifi properties > DNS Configuration > change from automatic to manual and input 1.1.1.1 as the primary DNS. This can sometimes resolve connection issues.

4. Clear Game Cache and Data

For Android: Go to Settings > Apps > Call of Duty: Mobile > Storage > Clear Cache and then Clear Data.
For iOS: iOS doesn’t allow clearing app cache directly. You’ll need to uninstall and reinstall the app to clear its cached data.

5. Restart Your Device

A simple restart can often fix temporary software glitches. Press and hold the power button, and select Restart or Shut Down and turn it back on.

6. Reinstall the Game

If none of the above steps work, try completely uninstalling Call of Duty Mobile and then reinstalling it from the Google Play Store or App Store.

7. Check for Server Issues

Visit the official Call of Duty Mobile social media channels or forums to see if other players are reporting server issues. If there is a widespread problem, you might just need to wait until it’s resolved.

8. Close Background Applications

Ensure no other applications are running in the background while you’re playing CODM. Close all unnecessary apps before launching the game.

9. Manage Device Storage

Make sure your device has adequate storage space. Free up space by deleting unused apps, photos, or videos if necessary.

Frequently Asked Questions (FAQs) About Call of Duty Mobile

Here are some frequently asked questions about Call of Duty Mobile to provide additional information:

1. What are the minimum requirements for Call of Duty Mobile?

CODM requires at least 2 GB of RAM and Android 5.1 and up for Android devices. For iOS devices, it requires 2 GB of RAM and iOS 9.0 or later.

2. Why is my Call of Duty Mobile not updating?

Ensure you have a stable Wi-Fi or internet connection. Also, check if your phone’s operating system is up-to-date. You might need to restart your phone or clear the Google Play Store’s cache and data (for Android) to resolve this issue.

3. Is Call of Duty Mobile shutting down?

No, Call of Duty Mobile is not shutting down. The game is very successful and continues to receive regular content updates.

4. Why can’t I connect to the game on Call of Duty Mobile?

This could be due to internet connectivity issues, server problems, or an outdated game version. Make sure your internet connection is strong, check for game updates, and see if the game’s servers are experiencing any issues.

5. Why is my Call of Duty Mobile stuck on the “getting version info” screen?

This issue usually occurs with a **bug in a new version**. Updating to the latest version of the game usually solves this issue.

6. Is Call of Duty Mobile a pay-to-win game?

Yes, Call of Duty Mobile can be considered a pay-to-win game. Some legendary skins and mythic weapons obtained through in-app purchases offer stat bonuses and advantages that aren’t available with the base content.

7. Why is Call of Duty Online shutting down?

Call of Duty Online is shutting down due to declining interest, and players are being pushed to Call of Duty Mobile as an alternative free experience.

8. How much data does Call of Duty Mobile use per hour?

Call of Duty Mobile uses approximately **35 MB of data per hour** when playing online.

9. Will Microsoft shut down Call of Duty Mobile?

 While it's possible the game may eventually be phased out, it's **not anticipated for the next 5 years** following the Microsoft acquisition.

10. How do I clear the cache for Call of Duty Mobile?

 **For Android**, go to **Settings > Apps > Call of Duty: Mobile > Storage > Clear Cache**. For iOS, the app must be **uninstalled and reinstalled** to clear cache.

11. What phones are compatible with Call of Duty Mobile?

Call of Duty Mobile is compatible with Android devices with at least 2 GB of RAM and Android 5.1 or higher, and on iOS devices with at least 2 GB of RAM and iOS 9.0 or later.

12. Why is my COD update stuck at 0%?

This might occur when servers are bottlenecked or experiencing heavy traffic. Try to verify the game cache or restart your device.

13. What is the max level in CODM 2023?

The maximum account level is 200 starting from season 1 of 2023.

14. Can you play Call of Duty Mobile on any mobile device?

You can play it on any phone that meets the **minimum system requirements**. Some older devices, such as **iPhone 5s, 6, 6 Plus, iPad Air, Mini 2, and 3 are not compatible**.

15. How much money has Call of Duty Mobile made?

As of the second quarter of 2023, **Call of Duty Mobile has generated $3 billion** in lifetime revenue since its launch in 2019.

Conclusion

Troubleshooting issues with Call of Duty Mobile can be challenging but usually very achievable by following this advice. By ensuring that your device is up-to-date, meets the minimum requirements, and has a stable internet connection, and that your game data is free of corruption, you can minimize issues and return to gaming as quickly as possible. If issues persist, make sure to check official sources or forums for support. Happy gaming!

Why is Codm not working on my phone?