Why is my Overwatch account merged but no skins?

If your Overwatch account is merged but you’re not seeing your skins, it’s likely because you’re not logging into the correct Battle.net account or your console accounts aren’t properly linked to it, resulting in your cosmetic items not transferring over. To resolve this, ensure you’re using the right account credentials and that your console accounts are correctly merged to your Battle.net account, allowing you to access your Overwatch skins and other in-game items.

Frequently Asked Questions

General Information

1. What happens when I merge my Overwatch accounts? Merging your Overwatch accounts allows you to combine your Hero items, stats, and credits from the original game into a single Battle.net profile, enabling cross-progression across different platforms.
2. Does merging Overwatch accounts transfer skins? Yes, merging your Overwatch accounts transfers skins from the original game to Overwatch 2, as long as the console account is properly linked to your Battle.net account.

Troubleshooting

3. Why doesn’t the account merge work on Overwatch? The most common cause for a failed account merge is that the console account was previously merged to another Overwatch 2 account, which prevents it from being merged again.
4. Why is my Overwatch 2 not merging? The “Merge Accounts Not Working” error can occur due to a bug, server error, or network issue, and can be resolved by checking your internet connection or waiting for the servers to stabilize.

Account Management

5. Can you merge two different Overwatch accounts? You can only merge one account from each platform, and linking a new console account to your Battle.net account will incur a 1-year cooldown before you can switch linked accounts again.
6. Can I merge 2 Blizzard accounts? No, you cannot merge multiple Battle.net accounts, and Customer Support will not assist with bypassing these restrictions.

Skins and Cosmetics

7. Are Overwatch 1 skins still available? All Epic and Legendary skins from Overwatch 1 are available to unlock at all times through the Hero Gallery, including seasonal event skins.
8. Why are some Overwatch skins not available? Some rare and highly coveted skins are no longer obtainable due to controversy, exclusivity, or limited availability.

Technical Aspects

9. How long does Overwatch 2 account merge take? Account merging in Overwatch 2 typically takes around 6 hours to complete, but can vary depending on the server load.
10. What is the cooldown for Overwatch account merge? There is a 1-year cooldown for linking new console accounts to your Battle.net account after unlinking or switching linked accounts.

Platform-Specific Information

11. Do Overwatch skins carry over Xbox? Yes, Overwatch skins can be transferred from Xbox to Overwatch 2 by merging your Xbox account with your Battle.net account.
12. How do I merge accounts on Xbox? You can’t merge Microsoft accounts, but you can share Xbox subscriptions and content on your Xbox console by designating a home Xbox.

Common Issues

13. Why did I lose my Overwatch 1 skins? If you’re missing Overwatch cosmetics, ensure you’re logging into the correct Battle.net account, and try updating your account details if you’re unable to log in.
14. Why can’t I buy skins Overwatch 2? If you’re unable to buy skins in Overwatch 2, check if parental controls are active, or if there are regional restrictions in place.

Game Status

15. Is Overwatch 1 disappearing? Overwatch 1 is no longer available, as Blizzard shut down its servers to prepare for the launch of Overwatch 2, which offers cross-progression and new features.