Why is PS Remote Play Not Downloading? A Comprehensive Guide

Experiencing trouble downloading PS Remote Play? It’s a common frustration, but the reasons are often quite specific and solvable. The inability to download PS Remote Play usually stems from a few key issues: device compatibility, network problems, app store glitches, or even simple misunderstandings about the process. Let’s break down each potential culprit in detail.

First, ensure your device is supported. PS Remote Play has specific requirements for operating systems. For instance, Android devices need to be running Android 9 or later, with Android 10+ for DUALSHOCK 4 controller support and Android 12+ for DualSense support. Similarly, your iPhone or iPad needs to meet the compatibility criteria. Older or unsupported devices simply won’t be able to download the app from official app stores.

Secondly, network connectivity is paramount. If your network connection is unstable, too slow, or blocked, the download will likely fail. The minimum required connection speed for Remote Play is 5 Mbps for both upload and download. Furthermore, issues with your router, internet service provider, or mobile carrier could be blocking the necessary port. If this happens, you might need to delve into port forwarding to grant access to your PlayStation console.

Lastly, app store issues are sometimes to blame. Temporary problems with the Google Play Store (for Android) or the App Store (for iOS) can prevent downloads. These issues are usually temporary and resolve on their own, but it’s worth checking the service status pages of these stores.

Here’s a detailed breakdown of each potential issue:

Device Compatibility Issues

• Outdated Operating System: Ensure your device is running a compatible version of Android or iOS. Older OS versions might not be supported.
• Unsupported Device: Some older phones or tablets may not be powerful enough to run the app. Check the official app store page for specific device requirements.

Network Problems

• Insufficient Bandwidth: Your internet connection needs at least 5 Mbps upload and download speed to download and run the app.
• Network Congestion: Other devices on your network consuming large amounts of bandwidth (like downloading large files, streaming) can impact download speeds. Wait until they’re idle.
• Firewall or Router Blocks: Your router, ISP, or mobile carrier might be blocking the ports used by PS Remote Play. Port forwarding could be necessary.
• Unstable Connection: Intermittent or poor Wi-Fi or mobile data signal can disrupt the download process.
• VPN Interference: If you’re using a VPN, try disabling it as it may interfere with the connection.

App Store Issues

• Store Outage: Temporary problems with the app store servers may prevent downloads. Check service status pages.
• Corrupted App Data: Sometimes, clearing the cache and data of the app store app can help resolve download issues.
• Geographic Restrictions: Some apps may be restricted in certain regions, although PS Remote Play is widely available.

Misunderstandings

• Expecting a Web Browser Version: PS Remote Play is a dedicated application. It is not designed to work inside a web browser.
• Incomplete Steps: For the app to work, the PS console has to be set up correctly to allow remote play, like enabling it in settings and setting the console to sleep mode.

Steps to Troubleshoot

1. Check Compatibility: Verify your device meets the minimum operating system and hardware requirements.
2. Test Your Network Speed: Use a speed test tool to ensure you have at least 5 Mbps upload and download speeds.
3. Restart Devices: Restart both your phone or tablet, and your console.
4. Check for Updates: Ensure your device’s operating system and the PlayStation firmware are updated.
5. Clear Cache: Clear your app store’s cache and data.
6. Disable VPN: If using a VPN, disable it and try again.
7. Temporarily disable Security Programs: Check if third-party software may be blocking access.
8. Port Forwarding: Configure port forwarding on your router if necessary.
9. Contact ISP: Reach out to your ISP if you suspect port blocking or other network issues.

By systematically checking these potential issues, you can pinpoint the cause and get PS Remote Play successfully downloaded and running.

Frequently Asked Questions (FAQs)

1. What is the minimum download and upload speed required for PS Remote Play?

The minimum requirement for PS Remote Play is a connection speed of 5 Mbps for both download and upload. However, a high-speed connection of at least 15 Mbps is recommended for a better experience.

2. Can I use PS Remote Play with mobile data?

Yes, PS Remote Play can be used with a mobile data connection or Wi-Fi. However, using Wi-Fi is often more stable and reliable. Ensure your mobile data plan has enough allowance as the app will consume data.

3. Does PS Remote Play work anywhere?

Yes, as long as you have a stable internet connection on your mobile device and your PlayStation console is on or in rest mode, you can use PS Remote Play from anywhere in the world.

4. Is PS Remote Play free?

Yes, the PS Remote Play app is free to download. However, you will need a PS4 or PS5 console to stream your games to other devices.

5. How do I enable remote download on PS5?

Go to the Play tab in the app, then open the Settings gear and tap Link Console to App. Select your console then hit Confirm. Then open the Game Library tab and install the game remotely.

6. Can I use a controller with PS Remote Play on my phone?

Yes, devices running Android 10 or higher can connect a DUALSHOCK 4 wireless controller via Bluetooth. Android 12 or later supports the DualSense wireless controller.

7. What does error code 0x80001fff mean with PS Remote Play?

Error 0x80001fff often indicates interference from third-party security programs. Turn off real-time protection or similar software to resolve this.

8. Why is PS Remote Play so laggy?

Lag in PS Remote Play is typically caused by a poor network connection. Ensure your devices are close to your router and other devices on your network aren’t using much bandwidth. A low connection speed may cause reduced streaming quality.

9. Do I need to be home to use PS Remote Play?

No, you do not need to be home to use PS Remote Play. You can use it anywhere as long as you have an internet connection on both your console and the remote device.

10. How do I set up port forwarding for PS Remote Play?

Port forwarding settings vary depending on your router. You’ll need to log into your router’s admin panel (usually accessed through a web browser). The ports you need to forward are usually UDP 9295, UDP 9296, and UDP 9297. Refer to your router’s manual for specific instructions.

11. How do I enable Remote Play on my PlayStation console?

On your PS5, go to Settings > System > Remote Play, and then turn on Enable Remote Play. To start Remote Play while your PS5 is in rest mode, enable Features Available in Rest Mode under Power Saving settings.

12. What is Chiaki?

Chiaki is a Free and Open Source Software Client for PlayStation Remote Play, available for multiple platforms including Linux, Android, macOS, and Windows.

13. Can I use a Backbone controller without a PS5?

Yes, you can use a Backbone One controller to play numerous controller-compatible games without a console. However, to use PS Remote Play, you’ll need the Backbone One – PlayStation Edition for Android and a PlayStation console.

14. Why is my PS5 Remote Play so slow?

Slow performance in PS5 Remote Play can be caused by low bandwidth, other devices using too much bandwidth, or an unstable network connection. Prioritize your network usage and ensure you have a strong internet signal.

15. How do I get 1080p on PS5 Remote Play?

For PS5 and PS4 Pro, up to 1080p resolution will be automatically set, depending on the quality of your network connection. Ensure you have a strong and fast connection for the best quality experience. A minimum of 5 Mbps is required, and 15Mbps is recommended.