Why Isn’t Dragon City Opening? Troubleshooting and Solutions
Experiencing frustration because Dragon City won’t open? You’re not alone. This popular game can sometimes encounter loading issues, preventing you from tending to your dragons and expanding your island. Several factors can contribute to this problem, ranging from simple connectivity issues to more complex software conflicts. This article will guide you through the common causes and provide effective troubleshooting steps to get you back to playing.
Essentially, Dragon City fails to launch for a few primary reasons: internet connection problems, outdated game versions, device overload, or corrupted game data. Let’s explore these in detail and provide solutions.
Common Reasons Dragon City Won’t Open
1. Internet Connectivity Issues
A stable internet connection is crucial for Dragon City, as it’s an online game. A weak or intermittent connection can easily prevent the game from loading.
- Wi-Fi Issues: Check your Wi-Fi signal strength. If it’s weak, try moving closer to your router. Restarting your router can also resolve temporary connectivity glitches.
- Mobile Data Problems: If you’re using mobile data (3G/4G/5G), ensure you have a strong signal. Consider switching to Wi-Fi if available for a more stable connection.
- Carrier Problems: In some cases, issues with your mobile carrier can cause intermittent connectivity. Check if other online apps are working to rule this out.
2. Outdated Game Version
An outdated game version can be incompatible with the server, causing it to fail to load.
- Check for Updates: Go to the Google Play Store (Android) or App Store (iOS) and check if there’s an update available for Dragon City. Download and install any pending updates.
- Automatic Updates: Ensure your device is set up to automatically update apps to avoid such issues in the future.
3. Device Overload
Running too many apps simultaneously can overload your device’s resources, causing Dragon City to crash or fail to open.
- Close Background Apps: Close all unnecessary apps running in the background. This frees up RAM and processing power, allowing Dragon City to run smoothly.
- Restart Your Device: A simple restart can clear temporary files and refresh your device’s operating system. This can sometimes resolve issues related to overload.
4. Corrupted Game Cache
Over time, cached game data can become corrupted, leading to loading problems.
- Clear Cache: Clearing the game’s cache can resolve many loading issues.
- Android: Go to Settings > Apps > Dragon City > Storage > Clear Cache.
- iOS: This often requires uninstalling and reinstalling the app.
- Be mindful that clearing cache on some Android versions is not an option, only clearing data which is different. This will reset your app, so you may need to log back in.
5. Server Issues
Sometimes, the issue might not be on your end, but rather with Dragon City’s game servers.
- Check for Outages: Monitor social media or forums related to Dragon City to see if other players are experiencing similar issues. Server maintenance or outages are common.
- Wait and Try Again: If a server issue is suspected, the best course of action is to wait and try again later once the issue has been resolved.
Troubleshooting Steps: A Quick Checklist
Before diving into more complex solutions, try these quick checks:
- Restart your device.
- Check your internet connection.
- Update the game to the latest version.
- Clear the game’s cache.
- Close background apps.
- Wait and try again later.
If none of these steps resolve the issue, the following FAQs might offer additional solutions.
Frequently Asked Questions (FAQs)
1. How do I close apps running in the background on my device?
The method for closing background apps varies slightly depending on your device:
- Android: Tap the recent apps button (usually a square, a triangle, or three vertical lines) and swipe away the apps you wish to close.
- iOS: Swipe up from the bottom of the screen (or double-press the home button on older models), and swipe away apps you want to close.
2. How do I clear the cache on Dragon City?
- Android: Go to Settings > Apps > Dragon City > Storage > Clear Cache.
- iOS: There isn’t a direct option to clear the cache. You might need to uninstall and reinstall the app to clear temporary data. Be sure you are logged into Facebook so that you can keep your progress in the game.
3. How do I start Dragon City again if it’s not working?
After troubleshooting the issues mentioned above, try launching the game again. If the problems persist, consider uninstalling and reinstalling the app. This is not advised unless your game is linked to Facebook. Ensure you have a stable internet connection and check for any new updates post-reinstallation.
4. Why can’t I watch Dragon TV in Dragon City?
The availability of Dragon TV videos depends on several factors:
- Location: Some videos may not be available in your region.
- Internet Connection: A stable connection is needed to stream videos.
- Video Availability: There might be a limited number of videos to watch at a given time. Try again later.
5. How do I skip 12 hours in Dragon City?
The Speed-Up Happy Hour event allows you to skip the final 12 hours of Breeding, Hatching, and Construction by watching a video ad. Ensure you have a stable connection and that there is a video available.
6. What should I do if Dragon City is not working even after all troubleshooting steps?
If you’ve tried all the basic troubleshooting steps and the game still isn’t working, consider contacting Dragon City’s support team. Visit their official website or in-game support options to report the problem with as many details as possible.
7. Can I refund a purchase in Dragon City?
If you cancel a purchase and have already paid, Dragon City will issue a full refund. Note that delivery costs are usually non-refundable, though this would be displayed at the time of purchase.
8. What does clearing the cache do?
Clearing the cache removes temporary files and data, freeing up storage space and potentially resolving performance issues. It doesn’t delete your saved game progress.
9. Does clearing the cache delete games?
No, clearing the cache does not delete games or progress. It only clears temporary data stored by the app. You will still be logged into your account if you have used your email address or facebook to log in to the game.
10. What happened with the Facebook version of Dragon City?
The Facebook version of Dragon City was closed on February 2, 2020. You can continue to play on iOS, Android, and Microsoft Windows platforms.
11. Does Dragon City work without Wi-Fi?
Dragon City requires an internet connection to save game progress. You can play in airplane mode, but your progress will not be saved.
12. How can I play an older version of Dragon City?
You can download older versions of Dragon City from third-party app stores like Uptodown. This may introduce security risks and might lead to compatibility problems.
13. How do I get free gems in Dragon City?
Gems can be obtained through various means:
- Completing Goals
- Activating Jewelem’s Guardian Tower
- Watching video ads on Dragon TV
- Participating in live events
- Completing tasks and surveys in the Offerwall
- Winning League battles
14. When I recall a dragon in Dragon City, do I lose it?
Yes, recalling a dragon sends it back to Dragonverse and means you no longer own it. However, you will receive Orbs of that dragon in return.
15. How do I update Dragon City?
To update Dragon City on Android, go to the Google Play Store, tap your profile icon, then go to Manage apps and device > Manage. Find Dragon City and check for updates. For iOS, go to the App Store and check the updates section.
By understanding the common reasons why Dragon City might not open and following these troubleshooting steps and FAQs, you’ll likely be able to get back to breeding, battling, and expanding your dragon kingdom in no time!