Why Won’t Ubisoft Accept My Phone Number? Unlocking the Mystery

Ubisoft requiring a phone number for certain features, like accessing Ranked play in Rainbow Six Siege, is intended to improve security and curb cheating and smurfing. However, encountering issues adding or verifying your phone number can be incredibly frustrating. The most common reasons Ubisoft might reject your phone number boil down to a few key issues:

• Incorrect Number: Double and triple-check that you’ve entered the phone number correctly, including the country code. Even a single digit error will cause the verification process to fail.
• Number Already in Use: Your phone number may already be linked to another Ubisoft account, even one you’ve forgotten about. Contact Ubisoft Support to resolve this issue.
• Suspicious Activity: Repeated failed attempts to add the same phone number can flag it as potentially suspicious, leading to a temporary block. Wait a while before trying again, and ensure you’re entering the information accurately.
• Service Outage or Glitches: While less common, occasional server issues on Ubisoft’s end can disrupt the verification process. Check the Ubisoft Support website or social media channels for announcements.
• VoIP or Virtual Numbers: Ubisoft may not accept certain types of phone numbers, particularly those associated with VoIP (Voice over Internet Protocol) or virtual phone services. Use a traditional mobile phone number if possible.
• Country Code Restrictions: Some regions may have restrictions on phone number verification. Ensure your country code is correct and supported by Ubisoft’s system.
• Account Restrictions: If your account is temporarily suspended or has other restrictions, it might affect your ability to add or verify a phone number. Resolve any existing account issues first.

It’s a mix of potential user errors, security measures, and occasional technical hiccups that can cause these phone number verification woes. Now let’s delve into some specific questions that can help you troubleshoot this annoying issue.

Frequently Asked Questions (FAQs)

Troubleshooting Ubisoft Phone Number Issues

These FAQs will help you understand and resolve common issues with Ubisoft’s phone number verification process.

1. How do I verify my phone number with Ubisoft?

Navigate to the Account Information page on the Ubisoft website. Find the Private Information section and select Edit. You’ll see an option to Add a Phone Number. Enter your number and choose Add. A security code will be sent to your phone via SMS. Enter this code on the Ubisoft website and select Submit. The last few digits of your number will then be displayed in your Private Information section, confirming successful verification.

2. What if Ubisoft isn’t sending my verification code?

First, ensure you’ve entered the correct phone number, including the country code. Check your phone’s SMS inbox, including any spam or junk folders. You can also request your recovery codes be sent in a text message. If you still don’t receive the code, there may be a temporary delay or issue on Ubisoft’s end. Wait a bit and try again. If the problem persists, contact Ubisoft Support for assistance. Make sure that your text message inbox is not full and can receive more SMS texts. Also, double check that your phone is not blocking messages from unknown senders.

3. What are 2-Step Verification Recovery Codes and how do I use them?

These recovery codes are sent to your email address ([email protected]) when you enable 2-Step Verification, with the subject line “2-Step Verification Recovery Codes.” They serve as backup access in case you lose access to your phone or authenticator app. Store them in a safe place. If you cannot access your 2-Step Verification method, use one of these codes to log in to your Ubisoft account. Each code can only be used once.

4. Can I use a VoIP or virtual phone number for Ubisoft verification?

Generally, no. Ubisoft typically requires a valid mobile phone number that’s directly associated with you. VoIP or virtual numbers are often rejected for security reasons. Using a standard mobile number is almost always the best way to go.

5. What if my phone number is already linked to another Ubisoft account?

This is a common issue. You’ll need to contact Ubisoft Support to resolve it. Explain the situation, providing as much detail as possible about both accounts (if you know the details of the other account). Ubisoft Support will guide you through the process of unlinking the number from the old account so you can use it on your current one.

6. Why does Ubisoft say my phone number is invalid?

This usually points to an incorrectly entered phone number. Double-check the country code and all the digits. Also, ensure your phone number is valid within your country and not a temporary or deactivated number. Make sure it’s a mobile phone number and not a landline.

7. What happens if I repeatedly fail the phone number verification process?

Repeated failed attempts might trigger a security measure that temporarily blocks your phone number from being used for verification. This is to prevent abuse. Wait a few hours or even a day before trying again. When you retry, be absolutely certain that you’re entering the correct information.

8. I can’t log in to Ubisoft even with my phone number verified. What should I do?

Having a verified phone number is one step, but it doesn’t guarantee automatic login. Ensure you’re using the correct email address and password associated with your Ubisoft account. If you’ve forgotten your password, use the “Forgot Password” option to reset it. Also, check if 2-Step Verification is enabled and that you have access to the authenticator app or recovery codes. If all else fails, contact Ubisoft Support.

9. Does linking my phone number to Ubisoft make my account more secure?

Yes, it significantly enhances your account security, particularly when combined with 2-Step Verification. Linking your phone number helps prevent unauthorized access and account takeovers. It also allows for easier account recovery if you forget your password or lose access to your email.

10. Is it mandatory to link my phone number to play Rainbow Six Siege?

Currently, linking your phone number is required to access the Ranked mode in Rainbow Six Siege. This measure is in place to deter cheating and smurfing. If you only play unranked or casual modes, it might not be mandatory. However, linking your phone number is always a good idea for improved account security.

11. How do I change the phone number linked to my Ubisoft account?

Navigate to the Account Information page on the Ubisoft website. In the Private Information section, find your current phone number and select Edit. You should then be able to remove the existing number and add a new one. Follow the verification process to confirm the new number.

12. Is Ubisoft going to charge me for verifying my phone number?

No. Ubisoft does not charge for phone number verification. However, standard SMS fees from your mobile carrier may apply when you receive the verification code. Check with your mobile provider if you’re concerned about potential charges.

13. What should I do if I suspect my Ubisoft account has been hacked?

Immediately change your password. Enable 2-Step Verification with both an authenticator app and a verified phone number. Review your account activity for any unauthorized purchases or changes. Contact Ubisoft Support as soon as possible to report the suspected compromise and get assistance in securing your account.

14. How old do you have to be to have a Ubisoft account?

To create a Ubisoft account, players need to be at least 13 years old. Young players will require their parent or legal guardian’s consent, as determined by applicable privacy laws in their country of residence.

15. Where can I learn more about the impacts of gaming and player behavior?

For more in-depth research and insights into the world of gaming, including player behavior and the impact of game design, consider exploring the resources available at the Games Learning Society. The Games Learning Society offers a wealth of information and research on the educational and social aspects of gaming, and you can find more information at GamesLearningSociety.org.

Hopefully, this comprehensive guide has helped you understand why Ubisoft might not be accepting your phone number and provided you with the solutions you need to get your account verified and secured. Good luck, and happy gaming!