Will PlayStation Fix My PS5?

PlayStation will fix your PS5 if it is under warranty, and you can initiate the repair process by visiting the PlayStation website or calling their customer service at 1-800-345-7669 to receive a return authorization and shipping instructions, with a valid proof of purchase required to obtain warranty service. The PS5 repair process typically takes around 15 days to complete, and if your console is no longer under warranty, you can consider using an independently owned repair shop or a third-party technician for a PS5 repair at a cost of between $50 and $200, depending on the severity of the issue.

Frequently Asked Questions

Can a PS5 be Repaired?

Yes, a PS5 can be repaired by Asurion and uBreakiFix, who have PlayStation 5 repair experts that can help get your device back up and running fast, whether you need a hard drive repair, HDMI port replacement, or help with other issues, using top-quality parts.

How Much Does it Cost to Fix a PS5?

Using an independently owned repair shop is your most affordable option and will cost between $50 and $200, depending on the severity of the issue, while Sony’s repair service may vary in cost depending on the type of repair needed.

Can I Send My PS5 in for Repair?

Yes, you can send your PS5 in for repair, and CPR offers a free, no-obligation repair estimate, with their technicians able to diagnose and fix your device as early as the same day you bring it in, depending on the issue.

Does Sony Do PlayStation Repairs?

Yes, Sony does offer PlayStation repair services, and for repair service, you can visit their Service Center with the original purchase invoice, product packaging, and defective item(s), or call their customer service to initiate the repair process.

PS5 Turns on Then Off After 1 Second, Is it Fixable?

Yes, a PS5 that turns on then off after 1 second can be fixable, and it’s recommended to contact Sony or a professional repair service to diagnose and fix the issue.

How Do I Send My PS5 to Sony for Repair?

To send your PS5 to Sony for repair, you must call Sony Interactive Entertainment at 1-800-345-SONY (7669) to obtain a Case ID Number, or process a service request through the PlayStation website.

Will Sony Replace Broken PS5?

Yes, Sony will replace a broken PS5 if it is under warranty, and you can initiate the replacement process by contacting their customer service and providing a valid proof of purchase.

How Long Does it Take for Sony to Send a Replacement PS5?

If you returned your order for a replacement, the replacement order will ship within 3-5 business days after processing the return, and if you returned your order for a refund, it may take up to 7 business days after the return is processed to reflect on your account.

How Long is PS5 Repair Warranty?

The PS5 comes with a free, one-year guarantee from Sony, and if you register your console, you will also receive an additional 90 days of warranty coverage after the first year.

Where Can I Get My PS5 Cleaned?

You can get your PS5 cleaned at uBreakiFix by Asurion, who offers a PlayStation cleaning service to bring your tech back to life.

Are PS5 Repairs Free?

Warranties are free for all new PS5 consoles bought directly from Sony or a licensed retailer, but if you want to repair a PS5 that is not under warranty, you would have to find a third-party technician.

Does Geek Squad Fix PlayStations?

Yes, Geek Squad offers PlayStation repair services, including fixing a PlayStation console that won’t turn on due to a power surge.

Can GameStop Fix My PlayStation?

No, GameStop does not have the resources nor the knowledge of fixing defect/broken consoles, but they will offer you to trade it in as defective for a considerable price towards a replacement console.

Does GameStop Do PS5 Repairs?

No, GameStop does not offer PS5 repair services as a standard service, but if you have a warranty on a console and you meet the requirements, they will replace it for you with another and send yours back to their warehouse to be refurbished.

Does PS5 Have a Lifetime Warranty?

No, the PS5 does not have a lifetime warranty, and Sony provides a PlayStation 5 warranty period of one year on all of its hardware products.

Does GameStop Clean PS5?

GameStop may offer some basic console repair services, such as cleaning or minor troubleshooting, but they are not known for extensive console repair services.

Will Sony Fix PS5 Without Warranty?

No, Sony won’t fix a PS5 without a warranty, and you would have to find a third-party technician to repair your PS5.

How to Get PS5 Repaired Under Warranty?

You must visit playstation.com/service or call 1-800-345-7669 to receive a return authorization and shipping instructions, with a valid proof of purchase required to obtain warranty service.

Does PS5 Have 2 Year Warranty?

No, the PS5 does not have a 2-year warranty, and Sony Interactive Entertainment warrants to the original purchaser that the PS5 hardware will be free from material defects in material and workmanship for a period of one year from the original date of purchase.

What Do I Do if My PS5 is Defective?

You must visit playstation.com/service or call 1-800-345-7669 to receive a return authorization and shipping instructions, with a valid proof of purchase required to obtain warranty service.

Can I Return My PS5 to Sony?

Yes, you can return your PS5 to Sony, and all returned items must be in original condition, including all accompanying labels, cords, chargers, accessories, manuals, and other documentation.

Does PS5 from Sony Come with Warranty?

Yes, the PlayStation 5 console itself comes with a manufacturer’s warranty, as do the majority of PS5 accessories that are needed to use the product to its full potential.

How Do I Claim My Sony Warranty?

You can claim your Sony warranty by contacting Sony’s Customer Service Call Center or visiting their website at www.sony.com/support, and in the U.S. and Puerto Rico, you can call (800) 942-SONY (7669).

Is Sony Still Losing Money on PS5?

Although the PS5 ecosystem isn’t as dominant as it once was, it still brings in a staggering amount of money, and between Q3 2021 and Q3 2022, they increased by more than 500 million dollars, reaching 4.93 billion.

What is Sony’s Repair Policy?

Sony’s repair policy includes a Labor Warranty for a period of 90 days from the original date of purchase of the product, and Sony will, at its option, repair or replace with new or refurbished product or parts, product determined to be defective.