Are GameStop Used Games Tested? Unveiling the Truth Behind Pre-Owned Gaming
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Yes, GameStop does test their used games. This is a crucial part of their process, ensuring that the pre-owned games they sell are functional and provide customers with a playable experience. The company has implemented testing procedures designed to check the integrity of the game discs or cartridges before they hit the shelves. While the exact method may vary slightly depending on the console and game type, the principle remains consistent: to verify the game’s operational status.
GameStop’s Testing Procedures: What Happens Behind the Scenes?
Pre-Owned Guarantee
GameStop publicly states their commitment to ensuring used games work through their “Pre-Owned Guarantee”. This guarantee, visible on their website and in-store, asserts that all used games are tested and guaranteed to work. However, it is also clearly stated that the pre-owned game might not come with the original case or manual. This highlights the focus on functionality rather than the full original packaging.
Console Testing
The testing process doesn’t stop at games themselves. GameStop also thoroughly tests used consoles. The process typically includes:
- Power-Up Verification: Initially, the console is plugged in to confirm it powers on. This step is crucial for identifying immediate issues with the power supply or the device’s internal workings.
- Game Play Test: Following power verification, a game is inserted into the console to ensure it can read and play the game correctly. This step confirms that the disc drive or cartridge reader is fully functional, as well as the overall ability of the console to play.
While the intensity and specifics of the console tests can depend on several factors such as store volume and staffing levels, the basic principle of checking power and gameplay is generally upheld.
Defective Games and Returns
Even with their testing process, issues can occasionally arise. To handle these situations, GameStop offers the following:
- Replacement of Defective Items: If a game is found to be defective, GameStop will replace it with a like item.
- Return Policy: Pre-owned products, including games, can be returned for a full refund within 7 days of purchase.
- Manufacturer’s Warranty: Terms and conditions of the manufacturer’s warranty apply to defective video game systems and computer hardware beyond 30 days. However, this is not related to GameStop’s own return policy for pre-owned games, which is much shorter.
Cases, Manuals, and the Pre-Owned Experience
Case and Cover Art
It’s important to note that pre-owned games at GameStop may or may not come with the original case and cover art. This is entirely dependent on whether the previous owner traded the game in with these items. If the game is traded in without a case and cover art, GameStop will supply the game in a generic GameStop case.
Focus on Functionality
The core focus when you’re buying pre-owned from GameStop is functionality. While the full original presentation can be great, GameStop prioritizes that the game actually works. They invest in procedures to help ensure this happens.
Frequently Asked Questions (FAQs)
Here are some frequently asked questions that will help clarify the process and answer any concerns you might have about GameStop used games:
1. What does “pre-owned” mean at GameStop?
Pre-owned at GameStop means that a game, console, or accessory has been previously owned and then traded into GameStop. The item has gone through their internal testing process, and made available for resale. It’s an item that’s used, but should be in working condition according to GameStop.
2. Does GameStop guarantee used consoles?
Yes, GameStop guarantees all of their pre-owned systems to work and they come with a 30-day warranty. The console does not come with a game, it is just the console itself.
3. Can I return a pre-owned game if it doesn’t work?
Yes, pre-owned products can be returned for a full refund within 7 days of purchase from GameStop. This is the timeframe you have to test the game, and if there are issues, bring it back.
4. Does GameStop clean used consoles?
Yes, GameStop cleans and disinfects every used item before reselling. They claim to repair and restore these items to a like-new state when possible.
5. Why does GameStop give so little money for trade-ins?
GameStop’s low trade-in values are due to their need to maintain a profit margin. GameStop makes a smaller percentage on new game sales, while they need to factor in a good profit on used game sales in order to stay afloat.
6. Does GameStop replace broken games?
GameStop offers a “Game Play Guarantee” service, providing assurance for customers buying used games. Under this service, scratched games that are unplayable are replaced.
7. Does GameStop refund for missing items in the game case?
GameStop requires a receipt or GameStop.com order number for returns. Refunds for missing items are subject to review, and might be recharged if the store finds it was delivered properly or the claim is deemed abusive.
8. Why does GameStop fingerprint people trading in used games?
Some GameStop stores fingerprint customers when trading in used games as a measure to deter the fencing of stolen goods, especially in areas with high crime rates, like Philadelphia. This is usually at the request of the local police department.
9. What is the difference between pre-owned and refurbished at GameStop?
Pre-owned means the item was previously owned and resold by GameStop. Refurbished means the item has been sent back to the manufacturer and has been tested for functionality, repaired if necessary, and is then sent back for resale.
10. Can a PS5 play used games?
Yes, PS5 can play used and pre-owned games. You can purchase second-hand games and they will function on a PlayStation 5.
11. Does GameStop reset used consoles?
Yes, all pre-owned and refurbished consoles are reset to factory default settings. New owners will need to create new accounts or sign in with existing accounts.
12. How old of games will GameStop take in a trade?
GameStop accepts most games for trade. They may offer a lower trade value on some very old titles, or not take sports games more than 3 years old. However, they tend to accept more titles than not.
13. Does GameStop fix broken consoles?
GameStop does not offer repair services for consoles. However, they will replace a console under its warranty if the issue meets the requirements, and then they send the broken console to be refurbished.
14. Why is PS5 more expensive at GameStop?
GameStop usually sells the PS5 and PS5 Digital Edition as bundles, which include games and accessories. This is why they are more expensive than buying the console by itself, but may appeal to some shoppers that want those included items.
15. How much profit does GameStop make on used games?
GameStop makes a significant profit on used games. Gamasutra calculated that GameStop sees 48 cents of gross profit for every pre-owned dollar of revenue, totaling nearly $1 billion annually.
Conclusion
GameStop’s pre-owned games are tested, and they attempt to assure they are working when they are sold. While it is wise to consider the pros and cons of used game buying, GameStop’s testing procedures should give consumers a level of comfort. Always examine the game thoroughly when you buy, and be aware of the return and warranty procedures, so you can make the best decision for you.