How to Add Downloaded Games to Ubisoft Connect: A Comprehensive Guide
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Adding downloaded games to Ubisoft Connect can sometimes feel like a puzzle, especially if you’ve moved your game files or are dealing with a previously installed title. The good news is that it’s a straightforward process once you understand the steps. Simply put, to add downloaded games to Ubisoft Connect, you need to use the “Locate installed game” feature within the launcher. This function allows you to point Ubisoft Connect to the correct installation directory of your game, enabling it to be recognized and launched through the platform.
Here’s a step-by-step breakdown:
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Launch Ubisoft Connect PC: Start by opening the Ubisoft Connect desktop application on your computer.
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Navigate to the Games Tab: Once the application is open, locate and click on the “Games” tab at the top of the screen.
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Select Your Game: Within the Games tab, find the title of the game that you’ve already downloaded and wish to add. Do not click the ‘Download’ button again, instead, look for other options.
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Choose ‘Locate installed game’: Beneath the ‘Download’ button (usually on the left side of the screen), you should find the option labeled “Locate installed game”. Click on it.
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Browse to the Game’s Installation Folder: A file explorer window will open. Use this to navigate to the exact location where you have the game files installed on your computer. This is crucial. You need to select the folder that contains the game’s executable file (.exe).
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Confirm and Select ‘OK’: Once you’ve found and selected the game’s installation folder, click the “OK” button to confirm the location.
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Launch Your Game: If successful, Ubisoft Connect will now recognize the game. The ‘Download’ button will change to a ‘Play’ button and you can launch your game directly from the platform.
If everything is done correctly, Ubisoft Connect will now recognize your game, and you will be able to launch it through the launcher. Remember, this process is primarily used for games you’ve already downloaded and installed outside of the standard Ubisoft Connect installation process.
Frequently Asked Questions (FAQs)
Below are 15 frequently asked questions related to adding, managing, and troubleshooting games within the Ubisoft Connect platform.
How do I add a game from Ubisoft+ to my library?
To add a game from Ubisoft+ to your library, navigate to the Ubisoft+ tab in Ubisoft Connect. Find the game you wish to activate, and select the arrow icon located in the bottom-right corner of the game’s tile. This will activate the game and add it to your library.
Why are my games not showing up in Ubisoft Connect?
Several reasons can cause this issue. First, check if the game was redeemed on a different Ubisoft account. Log in to all your Ubisoft accounts to check if the game appears in their respective libraries. If it was redeemed on an account you don’t use often, that’s likely the reason. Also, make sure you’re logged into the correct Ubisoft account.
How can I move my Ubisoft game install folder?
To move your Ubisoft game install folder, copy the entire game launch folder (e.g., the folder containing the game’s .exe) using Ctrl + C and paste it to the new drive using Ctrl + V. Avoid using the ‘Cut’ function. To avoid potential data loss it’s best to create a backup before attempting to move your game folder. After moving the folder, use the ‘Locate installed game’ feature in Ubisoft Connect to point to the new location.
Where can I find my Ubisoft game files?
Typically, your game files are located in the directory you selected during installation. If you need to find them again, go to the Games tab in Ubisoft Connect, select the game, and use the “Locate installed game” option underneath the ‘Download’ button.
Can I transfer games between Ubisoft accounts?
While it’s generally not possible to transfer games directly between Ubisoft accounts, there are exceptions. To inquire if a transfer is possible, you must open a support case from the Ubisoft account that currently owns the game and submit a valid proof of purchase.
How do I get Ubisoft Connect to recognize already installed games?
Use the “Locate installed game” feature. Go to the Games tab, select the game, and choose “Locate installed game” under the Download button on the left of the screen. Then navigate to the game’s install folder and click ‘OK’ to finalize.
How can I change my Ubisoft download folder?
To change the default download folder, launch Ubisoft Connect PC and click the three-line icon in the top-left corner of the screen. Select “Settings,” then “Downloads,” and adjust the download location to your preference.
How do I find my installed games on Steam?
On Steam, navigate to Steam > Settings > Downloads and click the “Steam Library Folders” button. This will open the Storage Manager, where you can see all your game installations and their locations.
How do I manually update Ubisoft Connect?
For the Ubisoft Connect mobile app, check the Apple App Store or Google Play Store. If an update is available, you will see an “Update” button. The Ubisoft Connect PC client typically updates automatically, but if you’re having issues, a reinstall can sometimes fix them.
How do I upload files to Ubisoft support?
Log in to the Ubisoft Help site, select an existing case or open a new one, and use the “+ Add files” button to submit the necessary documents or screenshots.
Why can’t I download games on Ubisoft Connect?
First, ensure your Ubisoft Connect PC application is updated to the latest version. Try reinstalling the application if updating does not solve the problem. If the issue continues, contact Ubisoft support and provide your DxDiag and MSInfo reports.
Does Ubisoft Connect save download progress?
Yes, Ubisoft Connect usually does save download progress, meaning you can pause and resume downloads. Additionally, some games support cloud saving, so your save files are stored online allowing you to continue your progress on different devices.
How do I download a game on Ubisoft Connect?
Open Ubisoft Connect, navigate to the Games tab, select the game, and click the “Download” button.
How do I merge Ubisoft accounts?
Unfortunately, it is not possible to merge two Ubisoft accounts, nor is it possible to combine Units or XP.
How do I share games on Ubisoft Connect?
You can share games through Share Play, as long as the game supports it. Your guest does not need to own the game. Once you start a game that supports Share Play, you can send invites through the in-game overlay or the game’s page to start streaming.