How to Cancel Your Elder Scrolls Online (ESO) Subscription: A Comprehensive Guide
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So, you’re looking to cancel your Elder Scrolls Online (ESO) Plus subscription? Perhaps you’re taking a break from Tamriel, need to adjust your budget, or simply aren’t finding the value you hoped for. Whatever your reason, cancelling is a straightforward process, but it’s crucial to understand the steps involved to avoid any unwanted charges or account complications. Here’s a complete guide on how to cancel your ESO subscription, along with answers to frequently asked questions.
Cancelling Your ESO Plus Subscription: A Step-by-Step Guide
The method for cancelling your ESO Plus membership depends on where you originally purchased it. This is important as you’ll need to manage the subscription through the platform where it was initiated. Here’s a breakdown of the most common scenarios:
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Through the Elder Scrolls Online Website (PC/Mac):
- Log in to your ESO Account: Go to the official Elder Scrolls Online website (elderscrollsonline.com) and log in using your account credentials (email and password).
- Access Your Account Summary: Once logged in, navigate to your account summary page. This is usually found under a “My Account” or “Account Summary” section.
- Find the ESO Plus Section: Look for a section specifically dedicated to your ESO Plus membership. It typically displays your subscription status and renewal date.
- Cancel Subscription: Within the ESO Plus section, you should find an option to “Cancel Subscription” or similar wording. Click on this option.
- Follow the Cancellation Process: You’ll likely be presented with a confirmation screen and may be asked to provide a reason for cancellation. Follow the prompts to complete the process. Make sure to read everything carefully before confirming.
- Confirmation Email: After successful cancellation, you should receive a confirmation email. This email serves as proof of cancellation, so keep it for your records.
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Through Steam (PC/Mac):
- Open Steam: Launch the Steam application on your computer.
- Access Your Account Details: Click on your profile name in the top right corner of the Steam window and select “Account Details.”
- View Purchase History: Under “Store & Purchase History,” click on “View Purchase History.”
- Manage Subscriptions: Find the “Manage subscriptions” link, usually located near the top of the page.
- Cancel ESO Plus: Locate your Elder Scrolls Online subscription in the list of subscriptions. Click the “Edit” link next to it, and then select “Cancel my subscription.”
- Confirmation: Follow the prompts to confirm your cancellation. Steam will likely provide a confirmation message on the screen and possibly via email.
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Through PlayStation Network (PS4/PS5):
- On Your PlayStation Console: Turn on your PlayStation 4 or PlayStation 5 console.
- Navigate to Settings: From the home screen, go to “Settings.”
- Account Management: Select “Account Management.”
- Account Information: Choose “Account Information.” You may need to enter your password again.
- Subscriptions: Select “Subscriptions.”
- Elder Scrolls Online: Find your Elder Scrolls Online subscription in the list.
- Turn Off Auto-Renew: Select the subscription and choose “Turn Off Auto-Renew.” This effectively cancels your subscription.
- Confirmation: You will receive a confirmation message on your screen.
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Through Xbox Live (Xbox One/Xbox Series X/S):
- On Your Xbox Console: Turn on your Xbox One or Xbox Series X/S console.
- Navigate to Settings: Press the Xbox button to open the guide.
- System: Go to “System” and then “Settings.”
- Account: Select “Account” and then “Subscriptions.”
- Elder Scrolls Online: Find your Elder Scrolls Online subscription in the list.
- Cancel Subscription: Select the subscription and choose “Cancel subscription.”
- Follow Prompts: Follow the on-screen prompts to complete the cancellation.
- Confirmation: You should receive a confirmation message after successfully cancelling.
Important Considerations Before Cancelling:
- Benefits Remain Until End of Billing Cycle: Even after cancelling, you’ll retain all the benefits of ESO Plus until the end of your current billing cycle. This includes access to DLC zones, crafting bag benefits, and the monthly Crown stipend.
- Crafting Bag: After your subscription ends, you’ll still be able to access the items in your crafting bag, but you won’t be able to add any new materials to it. If you exceed the normal inventory limits after your subscription expires, you will not be able to add any new items to your inventory until you have reduced the amount to below your inventory limit.
- Crowns: You keep any Crowns you received as part of your ESO Plus membership, even after cancelling. You can use these Crowns to purchase items from the Crown Store.
- DLC Access: Once your subscription expires, you will lose access to any DLC zones or content that you gained solely through ESO Plus. You will need to purchase these DLCs individually to regain access.
Frequently Asked Questions (FAQs) About Cancelling ESO Plus
Here are 15 frequently asked questions about cancelling your ESO Plus subscription, designed to address common concerns and provide helpful information:
1. What happens to my Crowns when I cancel ESO Plus?
You keep all the Crowns you’ve accumulated through your ESO Plus membership, even after cancelling. These Crowns can be used to purchase items from the Crown Store at any time.
2. Can I reactivate my ESO Plus subscription later?
Yes, you can reactivate your ESO Plus subscription at any time. Simply log back into your ESO account and resubscribe through the same platform you originally used.
3. Will I lose my characters or progress if I cancel my subscription?
No, you will not lose your characters or progress. Your characters and all their associated progress are tied to your overall Elder Scrolls Online account, not just your ESO Plus subscription.
4. What happens to the items in my crafting bag after I cancel?
You retain access to the items in your crafting bag even after your subscription ends. However, you will no longer be able to add new materials to it.
5. I cancelled my subscription, but I’m still being charged. What should I do?
First, double-check your cancellation confirmation and the date it was processed. Then, contact ZeniMax Online Studios Support through the official ESO website. Make sure to provide them with your account details and proof of cancellation. Check with your payment provider to confirm any unusual subscription renewals.
6. Can I get a refund for my ESO Plus subscription if I cancel early?
Refund policies vary depending on the platform and specific circumstances. In most cases, you will not receive a refund for the remaining time on your subscription if you cancel before the end of the billing cycle. However, it’s always worth contacting customer support to inquire about potential exceptions.
7. How can I confirm that my ESO Plus subscription has been successfully cancelled?
You should receive a confirmation email from the platform through which you purchased the subscription (e.g., ZeniMax, Steam, PlayStation Network, or Xbox Live). You can also check your account settings on the respective platform to verify the cancellation status.
8. I forgot where I purchased my ESO Plus subscription. How can I find out?
Check your email history for receipts or confirmation emails related to your ESO Plus subscription. These emails will often indicate the platform through which the purchase was made. Also, login into your account on each platform to confirm if there is an active subscription.
9. Does cancelling ESO Plus affect my ability to play the base game?
No, cancelling ESO Plus does not affect your ability to play the base game. The base game (Elder Scrolls Online) remains accessible to you regardless of your subscription status.
10. Will I lose access to DLC content I purchased separately if I cancel ESO Plus?
No, you will not lose access to DLC content you purchased separately. These DLCs are permanently linked to your account and can be accessed even without an active ESO Plus subscription.
11. Can I cancel my ESO Plus subscription directly through the game?
No, you cannot cancel your ESO Plus subscription directly through the in-game menu. You must cancel through the platform where you originally purchased the subscription (e.g., website, Steam, PlayStation Network, or Xbox Live).
12. Is there a penalty for cancelling my ESO Plus subscription?
No, there is no penalty for cancelling your ESO Plus subscription. You are free to cancel at any time without incurring any fees or negative consequences.
13. Can I pause my ESO Plus subscription instead of cancelling it?
Currently, ZeniMax Online Studios does not offer a formal “pause” feature for ESO Plus subscriptions. Your only options are to continue the subscription or cancel it.
14. If I cancel and resubscribe to ESO Plus, will I get the same benefits?
Yes, when you resubscribe to ESO Plus, you will regain all the benefits associated with the membership, including access to DLC zones, the crafting bag, and the monthly Crown stipend.
15. What happens to my housing storage if I cancel ESO Plus?
Your items stored in ESO Plus granted double-sized housing storage remain in place, even after cancellation. However, you will not be able to add anything more until you have reduced the number of items to below the normal furnished housing limit.
We hope this guide has provided you with a clear understanding of how to cancel your ESO Plus subscription. If you have any further questions or require assistance, we recommend contacting ZeniMax Online Studios Support directly. Safe travels in Tamriel!