How do I cancel my Ubisoft purchase?

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How to Cancel Your Ubisoft Purchase: A Step-by-Step Guide

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To cancel your Ubisoft purchase, you can request a refund for a digital PC game within 14 days of your purchase, as long as the game has not been played for more than two hours, by submitting a refund request on the Order History page of the Ubisoft Store. You can also cancel your Ubisoft+ subscription at any time by going to the My Subscription page on the Ubisoft Store, selecting Cancel Membership, and confirming your cancellation.

Frequently Asked Questions

Refund and Cancellation Policies

  1. How do I request a refund for a Ubisoft digital purchase?: You can request a refund by hovering over your profile picture on the Ubisoft Store, selecting My orders, locating the order you want to refund, and choosing Request a Refund.
  2. Can I cancel my Ubisoft refund?: Once initiated, a refund typically cannot be canceled, so make sure you are certain about your decision before requesting a refund.
  3. How do I cancel my Ubisoft+ subscription?: You can cancel your subscription by opening the My Subscription page on the Ubisoft Store, selecting Cancel Membership, and choosing Yes to confirm your cancellation.

Payment and Refund Information

  1. How long does a refund take to process?: Refunds to debit cards tend to take between two and five business days, but it can take up to 30 days depending on the company issuing the refund.
  2. Will a refund go back to a canceled debit card?: In most cases, the bank will redirect the refund to your new or replacement card, or send it directly to your bank account if you do not have a new card.
  3. Is Ubisoft’s payment system safe?: Yes, all submitted information is encrypted, so you can be confident that your payment information is safe and secure.

Subscription Management

  1. Can I cancel a pending subscription?: Yes, you can cancel a pending subscription by going to your Google Play subscriptions, selecting the subscription you want to cancel, and tapping Cancel subscription.
  2. How do I remove my credit card from Ubisoft?: You can remove your credit card by navigating to the My Account page of the Ubisoft Store, logging in, and selecting the small x next to the payment method you want to remove.
  3. Can I cancel Ubisoft+ at any time?: Yes, you can cancel your subscription at any time to avoid any further charges from the end of your current billing period.

Additional Information

  1. Can I get a full refund from a game purchase?: Yes, you can get a full refund if you request it within 14 days of your purchase and the game has not been played for more than two hours.
  2. How do I cancel a payment after a transaction?: You can cancel a pending transaction by contacting the merchant who made the charge, or by contacting your bank or card issuer to dispute it.
  3. Can I cancel a Visa payment online?: Yes, you can cancel a Visa payment online by contacting the merchant directly and requesting cancellation, or by contacting your bank or card issuer to stop the payment.
  4. Can I refund a digital game purchase?: Yes, you can refund a digital game purchase by going to your Xbox order history page, selecting the relevant item, and choosing Request a refund.
  5. How do I get a refund on game purchases?: You can get a refund on game purchases by going to the Google Play store, clicking on Payments & subscriptions, selecting the order you want to return, and clicking Report a problem.
  6. Can I cancel a subscription if there is no cancel button?: Yes, you can cancel a subscription even if there is no cancel button by going to your Google Play subscriptions, selecting the subscription you want to cancel, and tapping Cancel subscription, or by contacting the merchant directly to request cancellation.

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