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How to Change Your Linked Account on Ubisoft: A Comprehensive Guide

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Changing your linked accounts on Ubisoft can seem daunting, but it’s a straightforward process once you understand the steps involved and the limitations in place. Here’s a comprehensive guide to help you manage your linked platform accounts and address common issues.

The short answer is: You can unlink platform accounts (like PlayStation, Xbox, or Twitch) from your Ubisoft account via the Ubisoft Account Management website. However, linking a different platform account of the same type often requires contacting Ubisoft Support. The key is understanding the difference between unlinking and re-linking, and when you’ll need to reach out for assistance.

Unlinking Your Existing Accounts

The first step is often unlinking the account you no longer want associated with your Ubisoft account. This is relatively simple:

Head to the Account Information webpage: Go to the official Ubisoft Account Management website (usually found by searching “Ubisoft Account” on your preferred search engine) and log in with your Ubisoft account credentials.
Scroll down to the Linked accounts section: On the Account Information page, locate the section labeled “Linked accounts.” This section displays all the external platform accounts (like PlayStation, Xbox, Twitch, Amazon) currently connected to your Ubisoft account.
Locate the platform you want to disconnect, and select Unlink: Find the tile representing the platform you wish to disconnect. There should be an “Unlink” or similar option available on that tile.
Follow the on-screen instructions: After selecting “Unlink,” carefully follow the on-screen instructions. You may be asked to confirm your decision or provide additional information. Be sure you understand any warnings about potential consequences of unlinking, such as loss of in-game progress or access to certain features.

The Challenge of Linking a Different Account of the Same Type

While unlinking is generally easy, linking a different account of the same type (e.g., switching from one PSN account to another on the same Ubisoft account) is where things get trickier. Ubisoft’s system often has limitations to prevent abuse and maintain account security.

The standard process only allows you to re-link the same account you originally connected. If you try to link a different PlayStation account, for example, you’ll likely encounter an error message.

In these cases, you will need to contact Ubisoft Support directly. They have the ability to manually adjust account links under specific circumstances. Be prepared to provide them with proof of ownership for both your Ubisoft account and the platform account you want to link. This might include screenshots of account details, purchase history, or other identifying information. Explain your reason for needing to change the linked account clearly and concisely.

Linking a New Account

Linking a completely new platform account (one that has never been linked to your Ubisoft account before) is usually a more straightforward process. Simply follow the same steps as outlined above for unlinking, but instead of seeing an “Unlink” option, you’ll see a “Link” or “Connect” option for the platform you want to add.

Linking your Amazon Account to your Ubisoft Account for Prime Gaming

Log in to your Amazon Luna account.
Select Settings, then Account Linking.
Find Ubisoft and select Link Account.
Follow the on-screen instructions and enter your account details. Note: If you don’t have a Ubisoft account, select Create Account to set up a free account.

Things to Consider Before Unlinking

Before you unlink any accounts, consider the following:

Game Progression: Unlinking an account can have a permanent impact on your game progression and in-game items. Some games store your progress directly on the linked platform account, while others rely on the Ubisoft account. Rainbow Six Siege, for example, clearly states that unlinking your PSN account will remove your progression and inventory associated with that PSN account.
Cross-Progression and Crossplay: Unlinking accounts can affect your ability to use cross-progression and crossplay features in games that support them. Make sure you understand the implications before proceeding.
Reversibility: While you can usually re-link the same account, changing to a different account requires Ubisoft Support intervention. This process can take time and may not always be successful.

FAQs: Ubisoft Account Linking and Unlinking

Here are 15 frequently asked questions to further clarify the process of managing your linked accounts on Ubisoft:

Can I merge two Ubisoft accounts?

No, Ubisoft does not currently support the ability to merge accounts. However, in some cases, they may be able to transfer a game license from one account to another if you contact their support team.
How do I find out what platforms are linked to my Ubisoft account?

Log in to the Ubisoft Account Management website and navigate to the “Linked accounts” section. This page will display all currently linked platform accounts.
Can I use the same phone number for two Ubisoft accounts?

No, a phone number can only be associated with one Ubisoft account at a time. This is for security purposes.
Can I change my Ubisoft Connect email address?

Yes, you can change your email address through the Account Information page on the Ubisoft Account Management website. You’ll need access to your current email address to verify the change.
What happens if I unlink my PSN from Ubisoft?

As mentioned earlier, unlinking your PSN account can result in the loss of game progress and in-game items, particularly for games like Rainbow Six Siege. Ensure you understand the potential consequences before unlinking.
Can I transfer my R6 account from PS4 to PC?

Rainbow Six Siege supports cross-progression between all platforms for many aspects of the game, including in-game progression, Battle Pass progress, and Clearance Levels. However, specific items or platform-exclusive content might not transfer.
How do I change my linked League of Legends account on Prime Gaming?

To change the linked Riot account receiving Prime Gaming loot, visit the Prime Gaming page for League of Legends. There should be an option to unlink the existing account and link a different one.
Can I unlink my Prime Gaming account from my Twitch account?

Yes, you can unlink your Prime Gaming and Twitch accounts via the “Your Twitch Accounts” page on the Twitch website.
Does Ubisoft delete inactive accounts?

Ubisoft may close long-term inactive accounts to maintain their database. They will notify you by email before closing your account, giving you the opportunity to cancel the closure.
How do I skip 2-Step Verification on Ubisoft?

You cannot skip 2-Step Verification once it is enabled. To disable it, go to the Security page of the account management website and choose to deactivate it. Consider the security implications before doing so.
Can I use the same Ubisoft account on multiple PCs?

Yes, you can use the same Ubisoft account on multiple PCs. Many games also support cloud saves, allowing you to seamlessly continue your progress across different machines.
Why is my phone number considered suspicious on Ubisoft?

Repeated attempts to add the same phone number, especially if there are errors, can cause it to be flagged as suspicious. Ensure your number is correct, and try again later.
Can I recover a Ubisoft account if I lose access?

Yes, Ubisoft provides tools and support to help you recover access to your account if you lose your password or encounter other issues. Visit their support website for assistance.
How do I link my Ubisoft account to my Twitch account for Drops?

First, verify the email address associated with your Twitch account. Then, visit the Drops website on Twitch, select “Get Started,” and log in with your Twitch credentials. Follow the prompts to link your Ubisoft account.
How do I get Prime Gaming if I already have Amazon Prime?

Download the Amazon Games app on your Windows PC, sign in with your Amazon Prime credentials, and start claiming and playing the games included with Prime Gaming.

Understanding these processes and limitations will make managing your linked accounts on Ubisoft much easier. Remember, when in doubt, contacting Ubisoft Support is always the best option for resolving complex linking issues.

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